Ratings based on 108 Verified Reviews

4.1 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

My important needs were satisfied very well.

Posted Mar 2, 2017
It was very clean, the staff was knowledgeable ,kind , and friendly. It's a beautiful hotel in a great location! Would absolutely stay there again!
3 out of 5
Recommended
for Everyone
by A verified traveler

overall nice stay

Posted Feb 27, 2017
3 points I have problems with First, NO HEATING!! the first night I called the reception as the heating was not working and I was told "we don't have any heating, only airconditioning!?! Clearly I was in shock to hear that. They brought me a portable heater and I was ok but still I can't imagine a 4 star hotel don't have heating! Second, I forgot my tooth brush, and when I called to get one I was told they have none!! 2 star hotels offer this service for God's sake Third, the "free" lobby wifi speed is 0.12 mbps, which is a dial up speed, Obviously I did not use once I realized how poor the service is.
1 out of 5
by A verified traveler

Posted Feb 9, 2017
Pros: Location
Cons: My booking was confirmed but unfortunately I had been waiting for almost 90 minutes in the reception before check in, there was no confirmed booking .
This hotel has been ranked as five stars hotel but I didn't get any difference between the three stars hotels and that hotel.
3 out of 5
by A verified traveler

Just OK

Posted Nov 26, 2016 on Orbitz
Pros: The view from room..
Cons: The service and food..
I did not get the room I paid for, but I was too tired to argue about it as Egyptian men can be impossible to deal with... The bar service was fast but the food service was very slow, so I think they want you to order more drinks before the food comes.... But the bill comes very fast..... The food is highly overpriced by Egyptian standards, and you are better off going to another hotel...
Comment from Hotel Management
Dec 21, 2016 by Dina, Hotel Management
Thank you for your feedback, we apologize if a misunderstanding happened while checking in regarding the room type and we will report the food service to the management so they can do the necessary
3 out of 5
by A verified traveler from Columbus, Ohio

Convenient but comes with a few catches

Posted Sep 8, 2016 on Hotels
ACPHS barely worked, you have to pay for WiFi in your room per device. And street noise was very loud at night when trying to sleep
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thank you for this nice review, we do provide free wifi at the lobby area but if you need it at the room it is against a small charge . As for the room , maybe next time you can change the room category and choose a quitter one not close to the street , we do have beautiful Nile view rooms I am sure you will love it
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 26, 2016 on Hotels
5 out of 5
by A verified traveler

Great

Posted Aug 19, 2016 on Hotels
Clean comfortable rooms and helpful staff
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Good location

Posted Jun 2, 2016
Always superb. Only fault it has is gym needs desperate attention
Comment from Hotel Management
Jun 15, 2016 by Dina , Hotel Management
Thank you for your comments, we will pass on your words about the Gym to the management to take the necessary action
5 out of 5
by A verified traveler

nice stay

Posted Apr 30, 2016 on Hotels
comfortable
Comment from Hotel Management
by Dina, Hotel Management
Thank you for getting back to us with this positive comment we hope to see you again soon
3 out of 5
by A verified traveler

Posted Apr 15, 2016
The rooms are outdated, restaurants are not good, neighborhood is sketchy. Overall bad experience and I would not stay here again.
Comment from Hotel Management
Jun 15, 2016 by dina , Hotel Management
We are sorry yo did not like our rooms and restaurants, we took notes of all your comments and the necessary action will be taken .