Exterior
Check availability

Reviews of Steigenberger Nile Palace

5 out of 5
Steigenberger Nile Palace
Khaled Ben El Walid Street, Luxor

Reviews

9.0

Wonderful

Rating 10 - Excellent. 414 out of 650 reviews" "
Rating 8 - Good. 157 out of 650 reviews" "
Rating 6 - Okay. 42 out of 650 reviews" "
Rating 4 - Poor. 23 out of 650 reviews" "
Rating 2 - Terrible. 14 out of 650 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first time giving 5 stars in all areas. I really could not find cons , everything is perfect
Stayed 1 night in Apr 2024
Response from Wael Makahleh on Apr 25, 2024
Dear Eric,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your appreciation. We are delighted to know we exceeded your expectations and contributed to a perfect vacation. Thank you for your recommendation; it was our pleasure to be of service and we are looking forward to your next visit.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a beautiful art deco buildling next to the Nile. Room was clean and stylish, and the restaurants had better than average food, the lebanese restaurant was excellent. Highly recommend for Luxor's east bank location is great for museums and attractions.
Stayed 1 night in Apr 2024
Response from Wael Makahleh on Apr 20, 2024
Dear Jorge, Warm greetings from the Steigenberger Nile Palace Team and thank you for your warm words of appreciation and recommendation. We are proud to know you enjoyed the result of our latest renovation and refurbishment. We are also delighted that were able to add a culinary adventure to your vacation. It was our pleasure to be of service and we hope to serve you again soon. With best regards, Wael Makahleh General Manager

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and clean, nice shops, the restaurant food is excellent and very good. We had better dining experiences in the hotel than outside the hotel. The pool is great and pool service is excellent. Great Spa services, too. The evening lounge with the two gals playing the instruments sets a very nice and relaxing atmosphere.
Stayed 3 nights in Apr 2024
Response from Wael Makahleh on Apr 9, 2024
Dear Sarah,Warm greetings from the entire Steigenberger Nile Palace Team and thank you very much for your warm words of appreciation. We are delighted to know that you enjoyed our facilities to the fullest and we were able to add a culinary adventure to your vacation. Thank you for your recommendation; it was a pleasure to be of service and we are looking forward to serving you again.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Cassandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay here! Only wished we could have stayed longer. The food was wonderful and the property was very picturesque overlooking the Nile. However, as soon as you try to walk outside the front entrance you will be bombarded by people wanting to sell you things or asking if you want a taxi…and they are very persistent.
Stayed 1 night in Apr 2024
Response from Wael Makahleh on Apr 4, 2024
Dear Cassandra, Warm greetings from the entire Steigenberger Nile Palace Team and thank you very much for sharing your experience and recommendation. We are delighted to know we were able to provide an oasis of luxury and relaxation to your holiday. It was our pleasure to be of service and we hope to serve you again soon. With best regards, Wael Makahleh General Manager

10/10 Excellent

Sherif Saif El Nasr

Stayed 4 nights in Mar 2024
Response from Wael Makahleh on Apr 8, 2024
Dear Sherif,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

8/10 Good

Sumeet

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Wael Makahleh on Mar 28, 2024
Dear Caroline,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are happy to know you enjoyed your visit. It was our pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, room, service and food. Well located on Nile, although area immediately around hotel a little run down.
Stayed 5 nights in Mar 2024
Response from Wael Makahleh on Mar 26, 2024
Dear Philip,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for choosing to stay with us during a well-earned vacation. We are delighted to know we exceeded your expectations and you enjoyed our facilities to the fullest. We thank you for your recommendation and hope you will be able to visit us again soon for another excellent holiday. With best regards, Wael Makahleh General Manager

8/10 Good

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Wael Makahleh on Mar 23, 2024
Dear Albert,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are happy to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Spencer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness: 5/5 Service: 5/5 Comfort: 5/5 Noise: 4/5 Overall: A good pick for comfort! The extended review... Cleanliness: 5/5 - Clean bedding and towels. Service: 5/5 - Friendly staff. The breakfast buffet is pretty diverse and tasty. There are a number of restaurants on the property and a pool which was nice to lounge around. There is also evening entertainment. Comfort: 5/5 - Mattresses were comfy and it made my stay here worthwhile because I was sick. Noise: 4/5 - It wasn’t super noisy but we also were facing the atrium and you can hear a little bit of echoing.
Response from Wael Makahleh on Mar 23, 2024
Dear Spencer,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. I am sorry that you didn't feel well during your vacation, but we are happy to know that we at least were able to offer you some comfort and relaxation. It was a pleasure to be of service we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Vicki, Sarasota

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing beautiful property. The suite with balcony and Nile view was outstanding.
Stayed 2 nights in Mar 2024
Response from Wael Makahleh on Mar 19, 2024
Dear Vicky,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know we contributed to a relaxing vacation. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wael Makahleh on Mar 9, 2024
Dear Kim,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Naeema

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel to stay in in Luxor! Right on the Nile, beautiful building, extremely kind and helpful staff, and delicious food options right at the hotel. Very kid friendly! We would love to go back.
Stayed 2 nights in Feb 2024
Response from Wael Makahleh on Feb 24, 2024
Dear Naeema,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for your warm words of appreciation. We are delighted to know you enjoyed our unique location on the banks of the river Nile and we contributed to a beautiful vacation. We thank you for your recommendation; it was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on the Nile. Lovely open atrium. Excellent restaurants. Very friendly staff. Could not have made a better choice of hotels in Luxor.
Stayed 3 nights in Feb 2024
Response from Wael Makahleh on Feb 20, 2024
Dear Doreen, Warm greetings from the Steigenberger Nile Palace Team and thank you for your warm words of appreciation. We are happy to know that we contributed to a perfect holiday with historical discoveries and a relaxing atmosphere to enjoy the magnificent sunset over the river Nile. Thank you for your recommendation; it was a pleasure to be of service and we hope to serve you again soon. With best regards, Wael Makahleh General Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Wael Makahleh on Feb 13, 2024
Dear Cheryl,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful
Stayed 2 nights in Jan 2024
Response from Wael Makahleh on Feb 3, 2024
Dear George,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and encountered helpful service and hospitality. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
The view over tge Nile, and tge boats from the hotel.
Stayed 3 nights in Jan 2024
Response from Wael Makahleh on Feb 2, 2024
Dear Daniel,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. We are happy to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Ritsuko, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They’ve renovated the property and now it’s very modern and prettier.
Stayed 2 nights in Jan 2024
Response from Wael Makahleh on Jan 29, 2024
Dear Ritsuko,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. We are excited to know you approve of the new design and refurbishing of the reception lobby, courtyard and restaurants. We are looking forward to your next visit.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

omar

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Wael Makahleh on Jan 21, 2024
Dear Omar,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Jose, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, the staff very professional and friendly. The location of the property in front of the Nile is outstanding. I would suggest performing some maintenance o replacing some old equipments at the Gym. Also, to keep the access to the tennis court closed or indicainting that it is an area under renovation, the thing is that I decided to visit the tennis court with my wife just to show her the multiple facilities and views that the hotel has, unfortunately when we entered the tennis court, we were shocked with the condition of that area of the hotel. The breakfast was amazing.
Stayed 1 night in Jan 2024
Response from Wael Makahleh on Jan 16, 2024
Dear Jose,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. I also thank you for your comments; they have been well noted as access to the tennis court is supposed to be closed for exactly that reason. However, we are delighted to know you enjoyed our unique location on the banks of the Nile and friendly service. We hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great friendly staff. Good value
Stayed 2 nights in Jan 2024
Response from Wael Makahleh on Jan 16, 2024
Dear Michael,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed great hospitality during your visit. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

ROZANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxary
Every things amazing
Stayed 4 nights in Jan 2024
Response from Wael Makahleh on Jan 10, 2024
Dear Rozana,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. We are delighted to know you enjoyed an amazing time with us; it was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location.
Great hotel on the Nile Bank. Very impressive hotel, with very helpful staff. No airport shuttle, listing is not correct. Patio doors and windows facing the dining and entertainment area of the hotel do not seal so don't do a great job of sound proofing. Breakfast was very good, wide selection.
Stayed 2 nights in Jan 2024
Response from Wael Makahleh on Jan 10, 2024
Dear Michael, Warm greetings from the Steigenberger Nile Palace Hotel Luxor and thank you very much for sharing your experience. I apologize for the inconvenience with the patio door. We have located your room and this issue will be solved. Concerning the shuttle service; this can be arranged through our in-house Travel Desk against an additional fee. We are happy to know you encountered warm hospitality. It was our pleasure to be of service and we are looking forward to serve you again soon. With best regards, Wael Makahleh General Manager

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family of 4. The property is really pretty. Its a smaller hotel but that was a good think. The service and hospitality made it seem like a boutique property. The hotel is right on the nile and offers help with temple tours and excursions so you can turn your brain off and dont have to prebpom anything. Its a short walk to Luxor temple but we warned that once you leave the sanctuary of the hotel youre going to get bombarded with hagglers. Food and really delicious and reasonable so you can dine on the property and have lots of reat options. Con: outdated bathrooms. Rooms are really nice but bathrooms need to be upgraded.
Stayed 7 nights in Dec 2023
Response from Wael Makahleh on Jan 9, 2024
Dear Maria,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for your warm words of appreciation and recommendation. We are delighted to know we exceeded your expectations and contributed to a relaxed family holiday. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

8/10 Good

xiaofei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Wael Makahleh on Jan 9, 2024
Dear Xiaofei,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. We are delighted to know you enjoyed your time with us. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

6/10 Okay

Omer

Traveled with family and small children
Liked: Cleanliness, amenities
Poor wifi. Amazing breakfast buffet but expensive. There is no Ala carte option for breakfast not any near by restaurants
Stayed 2 nights in Dec 2023
Response from Wael Makahleh on Dec 26, 2023
Dear Omer,Warm greetings from the Steigenberger Nile Palace Team and thank you for choosing our hotel for your Luxor visit. I apologize that we did not meet your expectations; your comment about the WiFi has been discussed with our IT department. Concerning the a la carte breakfast: this is available on our Room Service menu and it is always possible to ask our chefs team for a specific item that is missing from our buffet. We hope you will consider staying with us again soon so we can serve you better.With best regards, Wael Makahleh General Manager

10/10 Excellent

Felisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Wael Makahleh on Dec 21, 2023
Dear Felisha,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

John Michael, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here- great location and staff really excellent. The front desk, room service and pool staff were really friendly and efficient. The entertainment in the courtyard was nice wi the two Egyptian women, one on violin; one on sax which was interesting and tasteful. Great place all around!
Stayed 2 nights in Dec 2023
Response from Wael Makahleh on Dec 17, 2023
Dear John Michael,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your warm words of appreciation and recommendation. We are delighted to know you encountered true Egyptian hospitality and enjoyed every aspect of your visit. It was a pleasure to be of service and we are looking forward to your next stay.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Feroz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on Nile River
Very nice hotel with excellent friendly staff. Location is great.
Stayed 2 nights in Dec 2023
Response from Wael Makahleh on Dec 11, 2023
Dear Feroz,Warm greetings from the Steigenberger Nile Palace Hotel Team and thank you very much for your warm words of appreciation and recommendation. It was a pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

MR T G

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel. I'll stay again.
The bile view room was fantastic. Quiet, clean, comfortable and relaxing. The staff were professional and everyone spoke good English. The restaurants were all great and also good value compared to the UK. Breakfast was a paid extra but worth it as the buffet and chefs were top class.
Stayed 3 nights in Dec 2023
Response from Wael Makahleh on Dec 10, 2023
Dear Mr TG, Warm greetings from the Steigenberger Nile Palace Team and thank you for your warm words of appreciation and recommendation. We are delighted to know that you encountered true Hospitality and enjoyed every aspect of your visit. It was a pleasure to be of service and we are looking forward to serve you again soon. With best regards, Wael Makahleh General Manager

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old being well maintained and kept its classy charm
Stayed 3 nights in Nov 2023
Response from Wael Makahleh on Dec 10, 2023
Dear Jennifer, Warm greetings from the Steigenberger Nile Palace Team and thank you for your words of appreciation towards our latest renovation. We are delighted to know that you enjoyed your visit; it was a pleasure to be of service and we are looking forward to serve you again soon. With best regards, Wael Makahleh General Manager

10/10 Excellent

Dennis Jesper

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, close to everything and with really nice options to just chill by the pool and to enjoy a magnificent sunset
Stayed 2 nights in Nov 2023
Response from Wael Makahleh on Nov 28, 2023
Dear Dennis Jesper,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your warm words of appreciation. We are delighted to know that we contributed to a magnificent vacation and you enjoyed every aspect of your visit. Thank you very much for your recommendation; we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Anelisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good time at this hotel. Excellent staff and clean rooms with beautiful views over the Nile river.
Stayed 1 night in Nov 2023
Response from Wael Makahleh on Nov 28, 2023
Dear Anelisse,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your warm words of appreciation. We are delighted to know that you enjoyed our unique location on the banks of the river Nile. Thank you very much for your recommendation; we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Yunhua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 5-star.
Beautiful hotel on the Nile. Great view. Good restaurants. Really enjoyed walking in the garden. Room is modern and luxury.
Stayed 1 night in Nov 2023
Response from Wael Makahleh on Nov 12, 2023
Dear Yunhua,Warm greetings from the Steigenberger Nile Palace Team and thank you for choosing our hotel to spend your precious vacation. We are delighted to know that we exceeded your expectations and contributed to a tranquil holiday. It was our pleasure to be of service and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Perfect stay. Very Professional and nice crew working there. Food is also very good especially the Lebanese Restaurant.
Stayed 1 night in Oct 2023
Response from Wael Makahleh on Oct 30, 2023
Dear Fatima,Warm greetings from the Steigenberger Nile Palace, especially from our El Tarboush Team and thank you very much for a perfect evaluation of your recent visit. We are delighted to know that we exceeded your expectations. It was a pleasure to be of service and we are looking forward to your next stay.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury hotel with several dining options, attentive staff, clean and well maintained public areas. Nice pool . Specialtreat was dinner at Italian restaurant with live music. Memorable. Thanks to Moaman at pool bar.
Stayed 2 nights in Oct 2023
Response from Wael Makahleh on Oct 26, 2023
Dear Casey,Warm greetings from Steigenberger Nile Palace, especially from the Casa di Napoli and Tropicana Teams and thank you very much for taking the time to share your experience and recommendation. We are delighted to know that we exceeded your expectations and you experienced true Egyptian Hospitality. We hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wael Makahleh on Oct 24, 2023
Dear Bradley,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Philip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice resort with all the amenities you could ask for, and fantastic quality of service in all respects
Stayed 3 nights in Oct 2023
Response from Wael Makahleh on Oct 23, 2023
Dear Philip,Warm greetings from the Steigenberger Nile Palace Team and thank you for choosing our hotel during your well-earned vacation. We are delighted to know that you encountered fantastic hospitality and service. It was a pleasure to contribute to a beautiful holiday and we are looking forward to your next visit.With best regards, Wael MakahlehGeneral Manager

8/10 Good

MARIA

Traveled with group
Liked: Staff & service, room comfort
Par for Egypt but not great
The trip was a last minute thing and included several places in Egypt in a very short time so we didn’t have time for a cruise . The hotel looks like it was super about 20 years ago but had fallen into disrepair and is not very clean .
Stayed 2 nights in Oct 2023
Response from Wael Makahleh on Oct 19, 2023
Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you for your comments. I am sorry to learn that our design did not meet your expectations; only this month we finalized an extensive renovation of our façade, lobby, courtyard and restaurants. I am happy that your evaluation-score reflects that you did enjoy the rest of your visit and our facilities and I hope you will consider staying with us again.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Dawn Marie

Beautiful Property wish I had more time
Stayed 2 nights in Sep 2023
Response from Wael Makahleh on Oct 19, 2023
Dear Guest, Warm greetings from the entire Steigenberger Nile Palace Team and thank you very much for your warm words of appreciation and recommendation. We are delighted to know that we exceeded your expectations and, even though for a short stay, you enjoyed every aspect of your visit. We hope you will be able to visit us again soon for a longer period of time to explore more of our beautiful Luxor and have enough time to enjoy all our facilities to the fullest.With best regards, Wael Makahleh General Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel sited right next to river opposite vally of kings and Queen Hatshepsut temple therefor you can sit outside at breakfast and watch the hot air balloons float over the west bank of the Nile
Stayed 3 nights in Oct 2023
Response from Wael Makahleh on Oct 16, 2023
Dear Stephen,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. We are happy to know that you appreciated and enjoyed our unique location on the banks of the river Nile, overlooking the Theban Mountains on the West Bank of Luxor. We hope you will be able to visit us again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Aneita

Stayed 2 nights in Oct 2023
Response from Wael Makahleh on Nov 1, 2023
Dear Aneita, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and we hope to serve you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

gefu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 2 nights in Oct 2023
Response from Wael Makahleh on Oct 8, 2023
Dear Gefu,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and hope to see you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Michelle Soper

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was very pleasant but the restaurant (breakfast buffet), staff made our whole trip delightful. We have a picture to prove their cheerful happy faces; Mohamed Ramadan, Mahmoud Ali Taha, Ahmed Mahmoud and Shimaa Hagar. The food was also amazing and plentiful. Thank you all for a lovely experience.
Stayed 2 nights in Oct 2023
Response from Wael Makahleh on Oct 8, 2023
Dear Michelle Soper,Warm greetings from the Steigenberger Nile Palace, especially from our Nubia Buffet Team and thank you very much for sharing an amazing experience. We are delighted to know that you encountered exceptional service and we were able to arrange a delightful start of your vacation days. We are looking forward to your next visit.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Michelle, Chattanooga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Luxor! Beautiful property and wonderful staff! The AC was amazing!!! (Be ware so many hotels say they have AC but it will not get cooler than 24 C!) We booked the Airport transfer for $35 to the hotel. Driver was waiting for us with sign and everything went smoothly! I accidentally booked the room for 1 person in King bed and I was so embarrassed at check in! I had booked for the price I could afford and then arrived and was told I would have to pay $30 more for 2nd person due to breakfast and occupancy fee, I agreed even though I was not expected the charge. Then the guy says he is sorry he only charged $30 and he meant it was $30 per night! I explained how we were going on a hot air balloon and then tour and was not even going to there for breakfast or anything tomorrow..He acted like he had to charge it but luckily another guy stepped in and said the one extra fee was enough since it was a mistake and we weren’t eating, anyway, VERY thankful for their kindness for my mistake! They even still offered to make us a little bfast box to take in the morning (cheese, bread, boiled egg, yogurt, piece of fruit). The hotel is beautiful. The pool is fabulous! The Thai restaurant is a must! Overall everything was amazing!
Stayed 2 nights in Sep 2023
Response from Wael Makahleh on Oct 2, 2023
Dear Michelle, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience and recommendation. We are delighted to know that we could be of assistance and it was our pleasure to be of service. We hope you will be able to stay with us again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, room comfort
Very very clean hotel top notch.... The service was fantastic... Staff will go out of the way to make sure that you're happy with their service
Stayed 2 nights in Sep 2023
Response from Wael Makahleh on Sep 30, 2023
Dear Michael, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing a top notch experience and recommendation. We are delighted to know that you enjoyed every aspect of your stay in Luxor and we contributed to a perfect vacation. We are looking forward to your next visit. With best regards, Wael Makahleh General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Wael Makahleh on Sep 21, 2023
Dear Guest,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for rating your experience. We are delighted to know you enjoyed your visit and hope to see you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

Karim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fancy place and staff are super friendly. Great views on the Nile definitely a major attraction.
Stayed 2 nights in Sep 2023
Response from Wael Makahleh on Sep 21, 2023
Dear Karim,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. We are delighted to know you enjoyed our unique location on the banks of the river Nile and and hope to see you again soon.With best regards,Wael MakahlehGeneral Manager

10/10 Excellent

ERIAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hospitality, cleanliness and the sense of peaceful atmosphere in general. Would differently return for a longer stay and recommend to anyone specifically with family staying in Luxor.
Stayed 1 night in Aug 2023
Response from Wael Makahleh on Aug 29, 2023
Dear Erian, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for a beautiful evaluation of your visit. It was our absolute pleasure to be of service and offer you the relaxing and luxurious accommodation that you were looking for. We thank you for your recommendation and we are looking forward to your next visit. With best regards, Wael Makahleh General Manager

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. The staff are incredibly helpful and really looked after us during our stay. The view of the Nile is delightful and the pool is a real treat in the August heat. If we return to Luxor, we would definitely stay here again.
Response from Wael Makahleh on Aug 17, 2023
Dear Simon, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for your kind words of appreciation and recommendation. We are delighted to know that you encountered excellent service and you enjoyed every aspect of your time with us. We are looking forward to your next visit. With best regards, Wael Makahleh General Manager

10/10 Excellent

Héctor, Comerio

Stayed 1 night in Aug 2023
Response from Wael Makahleh on Sep 2, 2023
Dear Héctor,Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience; we are delighted to know you enjoyed your visit and hope to see you again soon.With best regards,Wael MakahlehGeneral Manager