Ratings based on 190 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Central Texas

Great view...

Posted Apr 19, 2017
We had a great time in Luxor. The hotel was quiet, clean, relaxing and had an amazing staff. We arrived in the early morning and they checked us in. Other than our day trips, which we arranged at hotel, there is no need to leave the hotel. There is staff constantly willing to make your stay terrific. We felt very safe. Plan to return to hotel and just relax.
Comment from Hotel Management
Jun 15, 2017 by Amina Saady, Hotel Management
Dear Sharon, Warm Greetings from the Steigenberger Nile Palace Team and thank you very much for your wonderful review. Luxor is the Tourist Capital of the World 2016/2017. It is a wonderful place to stay for a few weeks and alternate cultural heritage with relaxation. We are looking forward to your next stay, With best regards, Amina Saady van Baarsen Guest Relation Manager
5 out of 5
by Asaf

I wish I had more time to stay here

Posted Apr 16, 2017 on Hotels
The hotel was really comfortable with great view of Valley of the Kings. The staff was extra courteous. Room was very luxurious and the beds were super comfortable
Comment from Hotel Management
Jun 9, 2017
Dear Asaf, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for sharing your experience. We hope you will be able to come back for another wonderful vacation. We are looking forward to your next stay. With best regards, Amina Saady van Baarsen Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

EXCELLENT HOTEL WITH EXCELLENT BREAKFAST

Posted Apr 8, 2017
Pros: Breakfast Restaurants Back view on Nile river Location
Cons: Nothing
Location: Close to evey thingh you need
The hotel is very EXCELLENT hotel .The breakfast was EXCELLENT WITH LOTS OF FOOD ITEMS . The back view on Nile river was very relaxing with beautiful gardens, swimming pool. All restaurants were inside the hotel were very good.
Comment from Hotel Management
Jun 18, 2017 by Amina Saady, Hotel Management
Dear Muhammad, Warm greetings from the Steigenberger Nile Palace Team and especially on behalf of our Executive Chef and his Team, I would like to thank you for your wonderful words of appreciation. We are looking forward to your next visit. With best regards, Amina Saady van Baarsen, Guest Relation Manager
5 out of 5
by A verified traveler

Excellent hotel with beautiful grounds

Posted Mar 25, 2017 on Hotels
The hotel is an excellent value. The property was a little dated but well-kept and fancy for the price range. The rooms were pretty clean and the bathroom was nice. There is only free wifi in the lobby (you can pay for wifi in the rooms), but this is typical of the area. The included breakfast buffet was wonderful. The hotel has a beautiful view of the river, a nice pool area, and a wonderful courtyard with a fountain, café and restaurants. We really enjoyed just spending time in the hotel. The hotel is a short taxi ride away from the sites, but you can't walk to any of them. The staff were all very friendly and helpful.
Comment from Hotel Management
Jun 9, 2017
Dear Anonymous, Warm greetings from the Steigenberger Nile Palace team and thank you very much for your warm words of appreciation. A smile came to me when you mentioned that you were unable to walk to the archaeological sites. The Luxor Temple is on walking distance, but not everyone is willing to walk, because of the weather. Most of the sites are on the West bank and we are very happy, having a small harbor with Felucca's and motorboats so our guests can start their excursion with a pleasant moment on the Nile. We hope you will be able to visit us again soon for another wonderful vacation. With best regards, Amina Saady van Baarsen Guest Relation Manager
4 out of 5
by ali

Great hotel for family

Posted Mar 19, 2017 on Hotels
Hotel common areas are very well appointed. Multiple restaurant options and good room service. Breakfast buffet was excellent - large variety and great service. Falooka trip on the Nile arranged through the hotel was enjoyable. Spa services were good. Only complaints are that bed was quite uncomfortable and pool quite chilly.
Comment from Hotel Management
Jun 9, 2017
Dear Ali, Warm greetings from the Steigenberger Nile Palace team and thank you very much for choosing our hotel during your visit to Luxor. We apologize if the pool seemed to be a bit chilly. We heat the water during the winter, so our guests will be able to enjoy the pool on their well deserved vacation. Our management team and guest relation team are always around to receive comments and react whenever there is a wish or a request. Maybe we would have been able to solve the problem with the bed, by changing the mattress and/or pillows to meet your satisfaction. Don't forget; you are our guest and we are happy to be of service. Hoping to see you again soon, with best regards, Amina Saady van Baarsen Guest Relation Manager
4 out of 5
by John

Right on the banks of the Nile

Posted Mar 19, 2017 on Hotels
Amazing views of the Nile. Good clean swimming pool. Good breakfast. Plenty variety. Fresh. Good sized room...comfortable bed. Furnishings looking a little tired for a 5* hotel. Excellent courteous service except for an early morning breakfast box (as we left the hotel at 4:30 for a hot air baloon ride) which was arranged the previous night. But was not available in the morning. Our guide called the hotel and arranged to pick it up whilst we were balooning. Would I chose to stay in the same hotel again ? Ummmm....not sure?? I'd have to really think about it !
Comment from Hotel Management
Jun 9, 2017
Dear John, Warm greetings from the Steigenberger Nile Palace Team and thank you very much for your comments. We apologize for the inconvenience with the breakfast box. It has been an honest mistake and we will make sure it won't happen again. We have many guests who enjoy an early morning balloon trip and we are used to providing the breakfast boxes. We aim to provide service beyond the 5* that we are so proud of, so I hope you will give us another chance and make Steigenberger Nile Palace your Second Home in Upper Egypt, With best regards, Amina Saady van Baarsen Guest Relation Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

No in-room wifi

Posted Mar 9, 2017
You need to pay 40egp per night for wifi. free wifi only available at hotel lobby. very nice nile view room. italian restaurant inside hotel is outstanding.
Comment from Hotel Management
Jun 18, 2017 by Amina Saady, Hotel Management
Dear Anonymous, Warm greetings from the Steigenberger Nile Palace Team and thank you for staying with us during your Luxor visit. Our free WiFi is available in both lobbies, the restaurants and the pool area. WiFi in the room is against a small fee. We hope to see you again soon and maybe you will pay a visit to our Lebanese restaurant El Tarboush. With best regards, Amina Saady van Baarsen Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Posted Mar 1, 2017
Hotel was awesome. Location is great. Staff in general is good. There can be some improvement in Nubia restaurant ( where the breakfast is served) staff.
5 out of 5
by Abdullah

Posted Feb 14, 2017 on Hotels
Amazing experience with my three nights stay at this hotel and enjoyed all the restaurants. Great food
5 out of 5
by Bonny

This traveler left a rating score only Posted Feb 12, 2017 on Hotels