Lobby

Reviews of Hilton Garden Inn Lynchburg

3 out of 5
Hilton Garden Inn Lynchburg
4025 Wards Rd, Lynchburg, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 447 out of 853 reviews" "
Rating 8 - Good. 245 out of 853 reviews" "
Rating 6 - Okay. 81 out of 853 reviews" "
Rating 4 - Poor. 49 out of 853 reviews" "
Rating 2 - Terrible. 31 out of 853 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kristin

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Ida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Virginia

Traveled with family
Liked: Property conditions & facilities
Staff was very friendly!
Stayed 1 night in Feb 2024

8/10 Good

janet marie

Liked: Property conditions & facilities
Fair
Stayed 2 nights in Feb 2024

10/10 Excellent

D

Stayed 1 night in Feb 2024

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024

10/10 Excellent

brittany

Liked: Property conditions & facilities
Customer service is amazing!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Judith

Business traveler, Traveled with partner
The person at the front desk was exceptional. So friendly and helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Felisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent from management to every single person that we encountered on the staff! Highly recommend this hotel to everyone who is traveling to and through Lynchburg VA. #Awesome
Stayed 2 nights in Jan 2024

8/10 Good

Dixie

Stayed 1 night in Dec 2023

10/10 Excellent

Alyson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First day there and Tina Washington a front desk lady went above and beyond for me and my kids! She was absolutely amazing and I will be back due to her!!! Way more hotels need people like her!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Hotel staff was great and the room was great and the everything was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 1 night in Dec 2023

2/10 Terrible

Roy

Disliked: Staff & service, property conditions & facilities, room comfort
We will not be back!
The worst experience we have had in years. Wifi does not work. They said it has been down for Apple Nd Mac users for weeks. Door cards do not work. They had to replace a door battery.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff as extremely friendly and went out of their way to help.
Stayed 2 nights in Nov 2023

8/10 Good

MARK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly
Everyone was very friendly and helpful.
Stayed 3 nights in Nov 2023

6/10 Okay

Dave

Liked: Staff & service, property conditions & facilities
Bathroom could use update
Stayed 2 nights in Nov 2023

2/10 Terrible

Daniel, Atlanta

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Miserable experience with their internet out the entire stay. Ran out of food during breakfast. Couldn’t buy certain items at the hotel pantry due to there being no internet at the property.
Stayed 3 nights in Nov 2023

8/10 Good

James

Stayed 1 night in Oct 2023

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
good location and quiet
Stayed 1 night in Oct 2023

6/10 Okay

James

Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Stayed 2 nights in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice and clean. Excellent staff.
Stayed 1 night in Oct 2023

6/10 Okay

erika

Traveled with family and small children
Liked: Staff & service, amenities
Shower and tub could use improvement/better cleaning. Otherwise great staff and nice stay!
Stayed 1 night in Sep 2023

8/10 Good

Deborah

Stayed 4 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very nice stay. Clean and comfortable. Finally a pool and jacuzzi that works in a hotel in Lynchburg.
Stayed 2 nights in Sep 2023
Response from Stephanie (Assistant General Manager) on Sep 12, 2023
Dear Daniel,Thank you for taking a moment to share your experience. I am happy to hear you found our accommodations to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stephanie (Assistant General Manager) on Sep 12, 2023
Dear Chris,Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Stephanie (Assistant General Manager) on Sep 9, 2023
Dear Rebecca,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Stephanie (Assistant General Manager) on Aug 29, 2023
Thank you for taking a moment to share your experience.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

ronald

Traveled with family
Liked: Amenities
Nice place great reception people all of them
Stayed 3 nights in Aug 2023
Response from Stephanie (Assistant General Manager) on Aug 29, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Justin

Stayed 1 night in Jul 2023
Response from Stephanie (Assistant General Manager) on Aug 29, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The women working the desk when we checked in were extremely helpful and friendly.
Stayed 1 night in Jul 2023
Response from Stephanie (Assistant General Manager) on Sep 9, 2023
Dear Cindy,Thank you for taking a moment to share your experience. I am happy to hear our front desk agent was able to make your stay a memorable one. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Edward

Stayed 1 night in Jul 2023
Response from Stephanie (Assistant General Manager) on Sep 9, 2023
Dear Edward,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Rachel

Business traveler
Disliked: Staff & service
Waited 4 hours for a room. Carpet had discusting stains on them. Corporate lunch was served an hour late. I will not be back. Front desk staff was pleasant but that did not help.
Stayed 1 night in Jun 2023

6/10 Okay

Sabrina

Liked: Cleanliness
We thought everything was just ok, nothing crazy good or bad, wasn't quite up to par for the price, didn't even include breakfast. Don't recommend first floor near pool, loud!
Stayed 1 night in Jun 2023

2/10 Terrible

Lauren

Stayed 2 nights in Jun 2023

6/10 Okay

Sophia

Disliked: Cleanliness, staff & service
Hotel front desk person was not very friendly. He was on the computer and did not even acknowledge us for a few minutes. The air condition in the room was on and black stuff blowing out from the air condition everywhere. It was very strange to see toilet paper rolls were in the holder with the wrappers on. Bath tub was not clean at all.
Stayed 1 night in Jun 2023

6/10 Okay

Gina

Stayed 1 night in May 2023

10/10 Excellent

Milko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always choose Hilton Garden when we are traveling out of town. The only issue with this one was that the hot tub wasn’t hot. Actually was only slightly warmer than the pool
Stayed 2 nights in May 2023

8/10 Good

Rachel

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Yon

Liked: Cleanliness, staff & service
Clean property, friendly staff.
Stayed 1 night in May 2023

10/10 Excellent

Donald

Traveled with family
Liked: Staff & service, property conditions & facilities
Professional staff Clean facilities
Stayed 1 night in May 2023

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2023

10/10 Excellent

Paul

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2023