Ratings based on 126 Verified Reviews

4.1 out of 5
78% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Birmingham, AL

Gone downhill.

Posted Nov 11, 2017
Filthy bathroom. Sink would not drain. Room smelled bad. Beds are good. A/C worked well.
Comment from Hotel Management
Nov 13, 2017 by Rebecca R, Hotel Management
Thank you Charles for your feedback. We apologize that you had drain issues that caused an odor and uncleanliness to your bathroom. We have repaired the issue. We hope you will choose to stay with us again the next time you visit our area, so that we may provide you with a five star stay when you do!
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant atmosphere

Posted Nov 10, 2017
Beds were extremely comfortable. Kind front desk. Delicious breakfast. Kitchen staff very personable and kind, took everyone’s finished plates and threw them away, even went out of their way to get whatever food/drink a guest wanted and brought it directly to the guest’s table. Great experience!
Comment from Hotel Management
Nov 10, 2017 by d7, Hotel Management
Thank you for the 5-Star Review! Please come again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Nice & enjoyable, Definitely would recommend to a friend..................................
Comment from Hotel Management
Sep 20, 2017 by Rebecca R., Hotel Management
Thank you for the five star review! Safe travels!
3 out of 5
by Robert

Bed comfortable but need new maintenance person

Posted Aug 31, 2017 on Hotels
We had a long round trip with a 5 and a 1 year old. We arrived at the hotel at midnight with two sleepy babies and two sleepy adults. We got into the hotel and the hallway wallpaper looked like it was about to peel off and the elevator looked heavily used. We get to the room and the room was very comfortable. We used the potty and realized no water was on for the toilet. So I turned the water on. Then we flush and it won't flush. So we pick up the phone to call the front desk and there is no ring tone. By this time all the kids are a wake and we all take our stuff to front desk and she moves us to another room. This room the toilet and phone worked but the bathroom light seem to be connected to the bathroom fan. We usually use the bathroom light as a nightlight for the 5 year old to use the potty in the middle of the night. In short the rooms and bed are comfortable but lots of things need maintenance that seems to be overlooked or not fixed.
Comment from Hotel Management
Sep 20, 2017 by Rebecca, Hotel Management
Thank you Robert for your review. We deeply apologize for the issues you experienced. We appreciate all your feedback, and hope to see you again in the future.
4 out of 5
by A verified traveler

Posted Aug 27, 2017 on Hotels
Nice stay
Comment from Hotel Management
Sep 20, 2017 by Rebecca, Hotel Management
Thank you! Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from mass

Posted Aug 21, 2017
Stayed here with my sister and niece who live in Virginia. Room very clean. Fridge, microwave and coffee maker great to have. Staff friendly and helpful. Nice breakfast in am, something for everyone.
Comment from Hotel Management
Aug 22, 2017 by Rebecca R, Hotel Management
Thank you Kris! We hope to see you again in the future!
1 out of 5
by Amy

Appears to be updated, but not the case

Posted Aug 5, 2017 on Hotels
Gives the appearance that it is updated. Our room smelled like dirty feet and the bed smelled bad too. So grossed out. The bath tub did not drain so couldn't take a shower: will never stay in a holiday inn again. The clerk offered nothing for a stinky gross room. breakfast was alright. The lady working the free breakfast was awesome. The pool was decent.
Comment from Hotel Management
Aug 22, 2017 by Rebecca, Hotel Management
Thank you Amy for your feedback. We never want any of our guests to have anything short of the best stay possible. We will be investigating so that we may address this with the appropriate staff members to ensure better housekeeping and better complaint resolution going forward. We hope you will choose to stay with us again in the future as we are confident you will have an improved stay.
5 out of 5
by A verified traveler

Perfect

Posted Jul 22, 2017 on Hotels
The friendliest staff I have ever encountered. Clean and comfortable.
Comment from Hotel Management
Aug 22, 2017 by Rebecca, Hotel Management
Thank you! We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Rebecca, Hotel Management
Thank you for taking the time to review our hotel! Please come again soon!
3 out of 5
by Justin

Posted Jun 21, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by Rebecca, Hotel Management
Thank you Justin! Safe travels!