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Reviews of Lynchburg Grand Hotel

3 out of 5
Lynchburg Grand Hotel
601 Main St, Lynchburg, VA

Reviews

7.6

Good

Rating 10 - Excellent. 244 out of 791 reviews" "
Rating 8 - Good. 270 out of 791 reviews" "
Rating 6 - Okay. 150 out of 791 reviews" "
Rating 4 - Poor. 94 out of 791 reviews" "
Rating 2 - Terrible. 33 out of 791 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We love staying here. Needs an update, but beds are super comfy and it’s pretty clean
Stayed 1 night in Apr 2024
Response from Keisha R. on Apr 20, 2024
Thank you for your review!

4/10 Poor

Jahmar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and has an awful smell. The worse beds I’ve ever slept in. Elevators were scary. The parking lot that you have to park in is very sketchy with a lot of sketchy people just hanging out. The housekeeper Miss Pat was such a pleasure, she made the stay pleasant
Stayed 2 nights in Apr 2024
Response from Keisha R. on Apr 20, 2024
Thank you for your review. Please call the manager to discuss further.

10/10 Excellent

Charlie, Signal Mtn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe easy parking.
Stayed 1 night in Apr 2024
Response from Keisha R. on Apr 11, 2024
Thank you for your honest review!

6/10 Okay

Marvin

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Perfect location to attend a performance at the Academy Theater. Bed was clean and comfortable. My only critical remark is the lack of any amenities. No coffee in the lobby, no access to food and beverages.
Stayed 1 night in Apr 2024
Response from Keisha R. on Apr 9, 2024
Thank you for your review!

10/10 Excellent

Victoria, Poquoson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keisha R. on Apr 9, 2024
Thank you for your review!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Keisha R on Apr 9, 2024
Thank you for your review!

4/10 Poor

Sherry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The WiFi didn’t work properly I had to use my cell phone WiFi and the bathroom wasn’t the cleanest and I spider webs in the room
Stayed 2 nights in Apr 2024
Response from Keisha R. on Apr 7, 2024
Hello! Thank you for your review! There have been no complaints about spotty Wi-Fi, but I will make sure of that! I will also make sure there are no spiderwebs in any rooms! They are not good guests to have at all!! I do hope you will return!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has been great!
Stayed 1 night in Apr 2024
Response from Keisha R. on Apr 6, 2024
Wow! We do aim to please! Thank you for your review

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No breakfast. No laundry facility. The "parking" was basically an abandoned garage next door. Lol.
Stayed 3 nights in Apr 2024
Response from Keisha R. on Apr 5, 2024
Thanks for you review of our property. Our parking garage is an actual parking garage, nowhere near an abandoned building. It’s a usually pretty nice!

8/10 Good

Kara

Liked: Property conditions & facilities
Employees were kind and helpful.
Stayed 1 night in Apr 2024
Response from Keisha R. on Apr 5, 2024
Thank you for your review!

10/10 Excellent

Dameian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2024
Response from Keisha R. on Apr 5, 2024
Thank you for your review!

2/10 Terrible

Mark D.

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no bell person to help with bags. There were no bell carts. The room was dingy. The owner obviously has no intention of making the place better
Stayed 1 night in Feb 2024
Response from Keisha R. on Apr 5, 2024
We are sorry our property did not meet your expectations! However, we are working diligently to make updates to the property!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Apr 2024
Response from Keisha R. on Apr 5, 2024
Thank you for your review!

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room smelled like smoke and fragrance cover up. Sheets and bed linens were new and clean. The carpet and curtains very outdated anf tub dripped all night. It definitely didnt feel grand with the condition of the whole facility. Desk clerks were both attentive and welcoming. Interior Renovations would improve the property to bring it back the Grand ot once was.
Stayed 1 night in Mar 2024
Response from Keisha R. on Mar 25, 2024
Thank you so much for your feedback! I do apologize that you had to deal with the conditions that you mentioned. Please feel free to call me, Keisha, at the front desk between the hours of 8am-4am and we can discuss further.

8/10 Good

Aleshia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Keisha R. on Mar 25, 2024
Thank you for your feedback!

8/10 Good

Angela

Traveled with partner
Not very modern. Tub didn’t drain
Stayed 1 night in Mar 2024
Response from Keisha R. on Mar 18, 2024
Thank you for your review!

6/10 Okay

Keith

Traveled with group
Liked: Cleanliness, staff & service
The property was ok
Stayed 1 night in Mar 2024
Response from Keisha R. on Mar 14, 2024
Thanks for your review!

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Tony GM on Mar 27, 2024
Jason, thank you for your review!

6/10 Okay

Mark

Traveled with partner
Disliked: Amenities
Service was very limited. The room was just ok.
Stayed 1 night in Feb 2024
Response from Keisha R. on Feb 25, 2024
Thank you for your review!

6/10 Okay

Joseph

Stayed 1 night in Feb 2024
Response from Keisha R. on Mar 22, 2024
Thank you for your feedback!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was freat
Stayed 1 night in Dec 2023
Response from Keisha R. on Feb 22, 2024
Thank you!

6/10 Okay

Amanda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV in my room did not have service, no matter what channel it was on it showed as loading then the show would come on for about 5 seconds then go back to loading. For the 2 nights we were there it did not work. And personally the mattress was not nearly firm enough, it cause me some low back pain. Also when I checked into the hotel I asked to extend my stay 1 more night and the attendant at the front dest said that yes I could to that and told me the price and since we have AARP he told me the discounted price and verbally confirmed with me that we would be there another night, but when I tried to get in my room the second night my room card did not work and when I went to the front desk he said that we would have to rebook it with the hotel because I used a third party to make the original reservation but when I looked online it showed that the entire hotel was booked and because of that the attendant had a difficult time booking me back in my room (that still had all of my personal belongings in it) and he was not able to give me the discounted price even after calling his manager. After a while was finally able to give me a new room card and take my payment. I was very disappointed with this hotels booking process especially because it made me and the attendant have to go through this situation.
Stayed 1 night in Feb 2024
Response from Keisha R. on Feb 13, 2024
Hello Mrs. Cook,Thank you for sharing the issues you experienced while staying at our property. W will look into them all. I am the manager the front desk agent spoke with about your reservation. He had an issue booking because of a system error, which I fixed. Unfortunately, he never told me you had AARP, I would have honed that price. In fact, I still will. You will see the difference refunded back to your card. In addition, please call the front desk at your convenience so we can discuss your stay. Thank you.

6/10 Okay

Santos, Warsaw

Traveled with partner
Liked: Staff & service
The bathroom needed plumbing maintenance.
Stayed 1 night in Feb 2024
Response from Keisha R. on Feb 12, 2024
Thank you for your feedback!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keisha R. on Feb 6, 2024
Thank you for your feedback!

6/10 Okay

John

Traveled with group
Liked: Cleanliness, staff & service
property needs a food service.
Stayed 1 night in Feb 2024
Response from Keisha R. on Feb 3, 2024
Thank you for your feedback!

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Keisha R. on Jan 24, 2024
Thank you for your feedback!

4/10 Poor

Joe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many of the areas of the room had not been vacuumed for some time. Tub/shower appeared to have mold. There was no room service. We stayed for 4 nights. Had to track down more towels, garbage overflowing when we left. Front desk person was laying on lobby sofa on her phone. We only ever saw 2 people on staff at any one time. I would not recommend this hotel.
Stayed 4 nights in Jan 2024
Response from Keisha R. on Jan 9, 2024
Hello Joe!Thank you for your feedback and explaining the issues you encountered. Please call me, Keisha, the Front Desk Manager at your earliest. Thank you!

4/10 Poor

TROY

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights. There is nothing GRAND about this hotel. Outdated. Rundown. Dirty,dusty. No house cleaning. Stayed in the executive suite only had two bath towels. Tv signal flickers in and out. Big obvious stains in furniture and carpet. First room we went to the door didn’t open. At least the clerk told me to come back if the key didn’t work. DUH!! It’s sad that things are not cleaner because I believe we were the only occupants on the 4th floor. I do not see how this hotel makes enough money to stay open. Fitness room has the original equipment since the building was erected.
Stayed 4 nights in Dec 2023
Response from Tony GM on Jan 3, 2024
Troy,Thank you for your review.We are sorry to hear that the property was not up to standards during your visit. Please contact us directly for resolution.

8/10 Good

Jamelle, Forest

Stayed 1 night in Dec 2023
Response from Keisha R. on Jan 2, 2024
Thank you for your feedback!

10/10 Excellent

Steven

Liked: Amenities
Large room! Clean! Easy walk to downtown & the river. Friendly front desk.
Stayed 1 night in Dec 2023
Response from Keisha R. on Dec 30, 2023
Thank you for the feedback Mr. Lynch! Happy New Year!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keisha R. on Dec 28, 2023
Wow! Thank you for your review!

10/10 Excellent

Edward

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
We were in town a couple days for a funeral. I stay in a lot of hotels during business travels. The Grand was clean and the staff was excellent. Door locks did need some maintenance as we had two rooms and they both had to be rekeyed several times. The sensor in the lock probably needs serviced
Stayed 2 nights in Dec 2023
Response from Keisha R. on Dec 25, 2023
Thank you for your review! We will check the sensor!

6/10 Okay

Emily

Disliked: Cleanliness, property conditions & facilities
The hotel is about location, but very dated
Stayed 1 night in Dec 2023
Response from Keisha R. on Dec 22, 2023
Thank you for your review

4/10 Poor

Erica

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Keisha R. on Dec 16, 2023
Thank you for your feedback. We would like to hear why your experience was poor. Please callmanagement to discuss. Thank you.

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Keisha R. on Dec 15, 2023
Thank you for your feedback!

10/10 Excellent

Sheryl

Stayed 2 nights in Dec 2023
Response from Keisha R. on Jan 2, 2024
Thank you for your feedback.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so comfortable!
Stayed 1 night in Dec 2023
Response from Keisha R. on Dec 11, 2023
Do glad you enjoyed it!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A little disappointing this time
The sink was leaking and the elevators were very slow. The only ice machine that was working was on floor 3 (we stayed on floor 7)
Stayed 1 night in Dec 2023
Response from Keisha R. on Dec 9, 2023
We are so sorry we didn’t have a grand stay! Please contact us if you would like to talk about this experience!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Keisha R. on Dec 9, 2023
Thank you for your review!

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Keisha R. on Feb 13, 2024
Thank you for your review.

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
beautiful hotel, easy parking
Stayed 1 night in Dec 2023
Response from Keisha R. on Dec 9, 2023
Thank you for your review!

6/10 Okay

Thomas Ashley

Liked: Staff & service, room comfort
Super Nice Staff!!!
Short trip to visit family. This was the only place with last minute vacancy due to a downtown street festival that weekend. Employees were over the top with their kindness!! They were all very friendly and attentive! I arrived late and they allowed me to park in the front of the hotel instead of the garage. There's no valet parking... no restaurant, no bell hop, etc. Lobby had a VERY strong mold smell, room was clean but very dated and just felt old and run down like a cheap hotel. Needs A LOT of TLC. My door knob was falling off the door and wound barely latch...they still have ac/heating units that's controlled by the unit itself not a wall thermostat. So sad it's gone down hill.
Stayed 2 nights in Nov 2023
Response from Keisha R. on Dec 2, 2023
Thank you for your review.

4/10 Poor

Andre, Herndon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No, there was only one elevator working at the time and last day or two days, in my hotel room, both the plumbing in the tub and the sink was stopped up, and the water drains extremely slow. Also the toilet flushes extremely slow.
Stayed 1 night in Nov 2023
Response from Keisha R. on Nov 20, 2023
We take reviews seriously and will look into each one of your issues! Thank you for your review.

6/10 Okay

Ernesto

Stayed 1 night in Nov 2023
Response from Keisha R. on Nov 20, 2023
Thank you for your review!

4/10 Poor

Matthew

Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from Keisha R. on Nov 14, 2023
Thanks for your feedback.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy free parking. Older property in downtown. Excellent front desk attendant (woman). She was such a great addition for their team.
Stayed 1 night in Nov 2023
Response from Keisha R. on Nov 12, 2023
Thank you for your feedback! Whitney is indeed a great asset to our team!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service
The hotel is comfortable and convenient to the downtown area.
Stayed 1 night in Nov 2023
Response from Keisha R. on Nov 12, 2023
Thank you for your review!

10/10 Excellent

Christy

Stayed 1 night in Nov 2023
Response from Keisha R. on Dec 9, 2023
Thank you for your review!

2/10 Terrible

Ami

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I went to check in took over ten minutes to find staff. Colleague of my checked in later and had to call the hotel to check in. There was no hot water for showers. Shower curtain was uneven and couldn’t keep closed my whole floor got soaked. Staff was not welcoming or helpful.
Stayed 3 nights in Oct 2023
Response from Keisha R. on Nov 12, 2023
Hello. Please contact management to discuss your stay. Thank you.

4/10 Poor

Kinga

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The carpeting was very old and filthy. Bathrooms were not cleaned thoroughly. Definitely not worth the price.
Stayed 2 nights in Nov 2023
Response from Keisha R. on Nov 12, 2023
Please contact management to discuss your stay and a resolution. Thank you.