A 3.5 rating is Fare!
Posted Nov 1, 2016
We were in town for a wedding. We had two connecting rooms, and one room on a separate floor. Family members on the separate floor came in the day of the wedding, and we were in town a couple of days earlier. Why is this important? Because on the day of the wedding when they arrived they were told they had to wait for their room which was already paid for. While sitting in the lobby, they noticed other guests coming in and getting rooms right then, and they were still waiting. Several times they had to go to the desk and ask what was going on, and after short exchanges they were given a room. Our connecting rooms were OK at check in, but we were there for a few days. Our daughter's room had roaches along the wall...but no bed bugs! The rooms are equipped with Keurig coffee pots, with only a couple of K cups of regular coffee. So if you like coffee you will have to go to the front desk and ask for more coffee (which they are happy to do). But, the rooms should at least have enough coffee for guest to have a couple of cups. The staff is friendly, but being nice sometimes isn't enough. I could not figure out how the housekeeping was accomplished. To their credit, they started cleaning rooms early, so if you were going out for a while and came back the room was probably cleaned. But one day we didn't have towels in the bathroom, one day they didn't give us any coffee, and along the window I noticed some lint upon arrival that was there until I picked it up.