Lack of Quality in Lynchburg ... and with Expedia
Posted Sep 26, 2016
Somebody lied -- either the Expedia rep who told me my reservation was made and the hotel didn't confirm, or the clerk who said the motel never received notification from Expedia. Waiting to get into a room led to a 40-minute phone ordeal with two different Expedia reps, one of whom seemed unable or unwilling to understand the situation and was merely redundant to the first rep's work. There was a massive communication problem, partly because the Expedia rep couldn't understand the clerk's accent. I asked the Expedia relocation rep to find a different property and she ignored that and called the hotel desk again, re-launching the communication problem and flummoxing the desk clerk who was dealing with Expedia, arriving guests and current guests' requests. All things considered, my fault. I have traveled for work all my life and usually make all my own arrangements. I went for a low-budget trip and made a flight-and-hotel deal experiment. Never again. Expedia has lost a customer until it somehow proves to my satisfaction the motel was guilty. And, BTW, once I finally got a room, I was sent to a non-smoking room that reeked of smoke. Only after I asked a housekeeper for air freshner, she entered the room, almost gagged at the smell and immediately led me to another room to check on the odor. It was satisfactory and she marched to the front desk and told the clerk to assign me to that room. So, the only capable person with whom I dealt in an hour was a menial-wage worker.