Overall good stay. Would could improve- upgrade in bathroom painting and appearance. Headboard could use dusting as well as behind microwave. Carpet worn but tolerable. Breakfast ok.. Check in staff ok greeting and overall not too friendly check out staff rude. Had call and asked for extended hour was told after 1 staff checked would be fine. Asked if would like my card charged explained would pay when checking out. I called at 11:15 for extended time and said ok. I was not in room when housekeeping came but was returning for all to shower from hot day. Was lied too and told since house keeping had cleaned we would not be allowed to dirty up. I questioned why room was cleaned when I asked for extended hour. She lied and said I was told to come down and pay because I booked through 3rd party. Advised no was asked if I wanted to be placed on card and I told person no would pay cash on the way out. Then lied to said when you book 3rd party you can not extend. I asked why was I advised when I called to say would do late check in that I could get extended time for $10 / hour, how would I had known about that. Then she went back to room already cleaned. No resolve with this person. Stated my card would not be charged extended hour since 3rd party and they had no access. Staff miss communication, unnecessary lies and rudeness at check out make less pleasant.
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
I'm sorry for the inconvenience you went through while here, however, we do charge 10$ per hour after 11am once its turns 12pm. When you book third party, we are not able to charge the guests the late check out fees due to there being a specialized card on the reservation only having the amount of the room. We must have a card on file to charge or for fees to be paid ahead of time when you book third party or cash. I'm sorry it wasn't explained to you when you asked. We hope you try staying here again.