Ratings based on 329 Verified Reviews

3.7 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

not even 3 stars

Posted Nov 17, 2014
Great location- but old and needs more work than they are doing It needs to be gutted
3 out of 5
by A verified traveler

Good location but definitely not a 4 star hotel

Posted Oct 18, 2014 on Hotels
definitely not a 4 star. The lobby is very nice, modern but once you get to the room lobby, it feels like a hostel because the carpets look so bad that seems patchwork and dirty. I like the pld wondows and doors, but other than that the furniture look very ugly. They need a better designer if they intend to be a 4 star hotel. Other than that the staff were friendly, and the location is superb, central yet quiet.
3 out of 5
by A verified traveler

Good location, hotel needs a big refurbishment

Posted Oct 13, 2014
The hotel is in a good location in the centre of Lyon. However, no working lifts on my visit, all decor and facilities in very old and poor condition. On the plus side, bed was comfortable, clean linen and staff were very friendly.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 2, 2014 on Hotels
4 out of 5
for Everyone
by marg from melbourne

Hotel in great position

Posted Jun 29, 2014
Pros: It was clean and friendly
Cons: We had a bit of problem with a leaky shower
Location: The location is close to shops, restaurants and almost everything you would want to do
This hotel was lovely and clean, in a great location and the staff were very friendly and helpful.
3 out of 5
by VN from USA

Greta location, Not sure of the 4 Star rating

Posted Jun 23, 2014 on Hotels
The 4 star rating seems generous
4 out of 5
by A verified traveler

Nice hotel - poor breakfast

Posted Apr 29, 2014 on Hotels
The Grand Hotel is a very nice hotel, with friendly and professional staff and in a great location. The hotel is somewhat 'tired' and will benefit from the renovations currently going on. What lets the hotel down is an appalling breakfast - 20 Euros for something quite Spartan. If staying there I would eat breakfast elsewhere.
4 out of 5
for Everyone
by savina from geneva

Nice hotel close to the centre of the city

Posted Mar 23, 2014
Pros: Situation , room ok beautiful entrance hall
Cons: Shower
Location: Shops museum restaurant and the old town
everything fine but shower functioning difficult to understand and not big enough water screen
2 out of 5

This traveler left a rating score only Posted Dec 12, 2013
2 out of 5
by C Mitchell from London

Disgraceful Experience

Posted Oct 30, 2013 on Hotels
The hotel had building works that commenced at 6.30 am with drilling and demolition works on the floor above ours. When we complained to the front desk, all they would say is that the work should not start before 9.00 am and that they would bring this to the attention of the hotel director. The only wifi was in the lobby and the rooms were equipped only with ethernet cables. The sink was slow to drain and the shower head was filled with limescale such that it sprayed everywhere. Sadly, we had prepaid and so there was no ability to receive any refund for poor service and disturbance.