Hotel Carlton Lyon - MGallery Hotel Collection

Photo gallery for Hotel Carlton Lyon - MGallery Hotel Collection

Primary image
Standard Double Room, 1 Double Bed | View from room
Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes
View from room
Superior Double Room, 1 Double Bed | View from room

Overview of Hotel Carlton Lyon - MGallery Hotel Collection

UNESCO Sustainable Travel Pledge

Hotel Carlton Lyon - MGallery Hotel Collection

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
4 Rue De Jussieu, Lyon, Rhone, 69002

Explore the area

  • Popular LocationPalais de Justice de Lyon9 min walk
  • Popular LocationPlace des Terreaux10 min walk
  • Popular LocationBellecour Square10 min walk
  • AirportLyon (LYS-Saint-Exupery)33 min drive

Choose dates to view prices

About this area

Lyon

Near a metro station, Hotel Carlton Lyon - MGallery Hotel Collection is in Lyon City Centre, a walkable area in Lyon with great shopping. Part Dieu Mall and Lyon Confluence Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Massif Central and Tete d'Or Park. Quai de Bondy Vaporetto Stop and Lyon Aquarium are also worth visiting.

What's nearby

  • Palais de Justice de Lyon - 9 min walk
  • Place des Terreaux - 10 min walk
  • Hôtel de Ville de Lyon - 10 min walk
  • Bellecour Square - 10 min walk
  • Museum of Fine Arts of Lyon - 11 min walk

Getting around

  • Cordeliers Bourse Station - 4 min walk
  • Lyon Saint Paul Station - 15 min walk
  • Saint-Exupery Airport (LYS) - 33 min drive

Restaurants

  • Les Cafetiers - 2 min walk
  • Big Fernand - 2 min walk
  • Yaafa - 2 min walk
  • Brooklyn gourmet Co. - 3 min walk
  • Chez Carlo - 3 min walk

About this property

Hotel Carlton Lyon - MGallery Hotel Collection

4-star luxury hotel in the heart of Lyon City Centre
You can look forward to dry cleaning/laundry services, a bar, and babysitting at Hotel Carlton Lyon - MGallery Hotel Collection. Indulge in a massage, a body treatment, and a body scrub at SPA CODAGE, the onsite spa. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Local cuisine breakfast (surcharge), valet parking (surcharge), and concierge services
  • A front desk safe, multilingual staff, and a 24-hour front desk
  • A porter/bellhop, luggage storage, and a computer station
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All guestrooms at Hotel Carlton Lyon - MGallery Hotel Collection offer thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up; COVID-19 vaccination requirement applies to all guests aged 18 and up; guests providing vaccine record must have received complete vaccination at least 7 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (EUR 29.00 per night)
  • Height restrictions apply for onsite parking

Food and drink

  • Local cuisine breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 26 per person
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station
  • Meeting room

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up; COVID-19 vaccination requirement applies to all guests aged 18 and up; guests providing vaccine record must have received complete vaccination at least 7 days prior to check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: EUR 26 per person (approximately)
  • Valet parking fee: EUR 29.00 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Carlton Lyon MGallery Collection
Carlton MGallery Collection
Hotel Carlton Lyon MGallery Sofitel
Hôtel Carlton MGallery Collection
Hotel Carlton MGallery Sofitel
Carlton Lyon MGallery Sofitel
Carlton MGallery Sofitel
Hotel Carlton Lyon MGallery By Sofitel
Hotel Carlton Lyon - MGallery Hotel Collection Lyon
Hotel Carlton Lyon - MGallery Hotel Collection Hotel
Hotel Carlton Lyon - MGallery Hotel Collection Hotel Lyon

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 667 out of 935 reviews
5 - Excellent 71%
Rating 4 - Good. 220 out of 935 reviews
4 - Good 24%
Rating 3 - Okay. 32 out of 935 reviews
3 - Okay 3%
Rating 2 - Poor. 8 out of 935 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 935 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.2/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Jul 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property! I loved the location, in suite welcome gift, and the room.
Stayed 2 nights in Jul 2022

2/5 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was unique about the property, its too dark, the rooms are not very clean I have stains on my pillows, and smell
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the room was small, the patio overlooked the pedestrian area. We could sit on the patio in the morning or late evening and watch all the activity. It was an easy walk to eat and shop, and only a little further to walk to old town. Had a lovely stay.
Stayed 2 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and rooms. Amazing location!
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding room with an excellent view of the square.
Stayed 2 nights in May 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, but service needs attention.
We have stayed at the Carlton many times and it seems the service gets worse every time. we booked a room for three (2 adults and a child) and the third bed was not set up. I do understand this, but not having to ask three times. We also had to ask three times for extra towel's, cup glass etc. It just seems that the staff don't care anymore (with the notable exception of the valet parking person who was excellent). Also nobody offered to help with luggage either in or out of the hotel, and for the second time in a row we got an accessible room, even though none of us are handicapped. Seems a bit odd. The hotel needs to lift it's game.
Stayed 1 night in May 2022

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to public transportation, shopping, sightseeing. Room was small but had everything needed. Clean. Would use again.
Stayed 3 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly outstanding
Spent 1 night here and it was simply incredible... beautiful rooms, luxurious bathrooms, unbeatable location and friendly service. Loved every minute of it. Highly recommended.
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and upgraded room. No food or pantry on property was a little inconvenient
Stayed 3 nights in Apr 2022