Dear Guest,Please accept our sincere thanks for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Florian CARTERON, Manager

Dear Sir,We appreciate the time you took to provide this feedback.We are thrilled to hear that you found our reception staff amazing and that you had a perfect stay in our beautiful city. Your kind words about our service and room amenities are greatly appreciated.We apologize for the slow WiFi you experienced during your stay. We are constantly working on improving our services, and your feedback is valuable to us. Be assured that we are taking the necessary steps to enhance our internet connectivity for the comfort of our guests.We hope to welcome you back on future occasions.Best regards,

Dear Guest,Thank you for your feedback.We apologize for the inconvenience you experienced with the size of the bathroom and the air conditioning. Our hotel is currently undergoing a renovation program, which includes improvements to the rooms and their facilities. We have also recently increased the power of our air conditioning system to ensure a more comfortable stay for our guests. In the future, please do not hesitate to inform our 24/7 reception team of any issues, as they are always ready to assist and could have provided you with a different room or a solution to the air conditioning issue.We look forward to seeing you again in the future.Kind regards,

Dear Guest,Thank you for taking the time to share your fantastic experience at our hotel.We are thrilled to hear that you enjoyed your spacious room and found our location to be great. Our hotel is indeed situated in a convenient location, close to the city center and various attractions.We look forward to your next visit. Kind regards,Florian CARTERON, Manager

Dear Svetlana,thank you for taking the time to share your experience with us.We are glad to hear that you found our service and room cleanliness to be satisfactory.We apologize for the inconvenience you experienced with the room temperature. Our hotel has a general air conditioning system, and guests can adjust the temperature in their rooms within a certain range. In the future, please do not hesitate to contact our 24/7 reception for assistance, as we can help you adjust the temperature or move you to another room if necessary.We hope to welcome you back for a more comfortable stay. Regards,Florian CARTERON, Manager

Dear Madam,Thank you for taking the time to review your experience.We appreciate that you chose to stay with us. However, we regret to learn that you were not completely satisfied with the parking fees and the condition of the rooms. Please note that our parking fees are competitive within the area and aim to provide a secure and convenient option for our guests.We propose a family package with parking included if you book directly with us.As for the rooms, we started a renovation campaign, however we have noted your comments for consideration.We look forward to welcoming you back in the future. Best regards,Florian CARTERON, Manager

Dear Guest,Thank you for your review.We are glad to hear that you found our service to be okay. However, we understand that you found the room temperature to be too warm. Our rooms are equipped with air conditioning, which can be adjusted to your preference. The neutral temperature is usually set at 22C, but you can adjust it 3C warmer or colder. If you ever experience any discomfort with the temperature in the future, please do not hesitate to contact our reception, and we will be more than happy to assist you or move you to another room if necessary. We appreciate your feedback and will continue to work on improving our services to ensure a comfortable stay for all our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Florian CARTERON, Manager

Dear Madam,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.We hope to see you again soon.Kind regards,Florian CARTERON, Manager

Dear Mr Pacheco,Thank you for taking the time to review your stay.It is a pleasure to know that had a comfortable stay and that our high standards met your expectations.Feedback from our guests is very important to us and we welcome your suggestion for our breakfast buffet and will consider it. We have also noted your comment regarding our restaurant team and will address this with them.Moreover, we are glad to know you enjoyed the feeling of space in your room and appreciate your kind words toward our reception team.We hope we have the opportunity of seeing you again in the future.Greetings of the Season,Florian CARTERON, Manager

Dear Madam,Thank you for taking the time to share your feedback with us.We regret to hear that you did not enjoy all of your stay, we would like to assure you that our location is quite safe, we do, nevertheless, advise our guests as in any city to take care of their belongings.We hope we can provide you with an improved stay in the future.Kind regards,Florian CARTERON, Manager

Bonjour David,We appreciate that you took the time to review your recent stay.We are glad that you had such a pleasant experience at our hotel. Thank you for complimenting our team members, we are delighted you enjoyed all we have to offer.We look forward to seeing you again soon. Kind regards,Florian CARTERON, Manager

Dear Guest,We acknowledge with thanks your rating about your recent stay.We regret that all your expectations were not met.We would certainly like to learn about your experience.We look forward to welcoming you again. Best regards,Florian CARTERON, Manager

Dear Joseph, Thanks for this great rating! We're happy to hear we hit the mark for you. Thank you again. We hope to have the pleasure of seeing you again in the future. Kind regards, Florian CARTERON, Manager

Dear Guest, We are grateful for your kind review. It is a pleasure to hear that you appreciated the feeling of space in your room and enjoyed a restful night. Feedback from our recent guess is very useful in helping us to identify possible areas for improvement and we will be taking your comments into consideration. We hope to welcome you back. Best wishes, Florian CARTERON, Manager

Dear Guest, Many thanks for this high rating. We are glad we were able to meet all your requirements We would like to take this occasion to wish you all the best for the festive season Kind regards, Florian CARTERON, Manager

Dear Guest, Thank you for sharing your review. We are thrilled to read that everything was to your satisfaction! We especially appreciate your kind mention of our team members who work hard to ensure that every guest has the best experience possible. This will inspire us all to keep up the good work. We have taken note of your comments and regret you did not let us know of your concerns while staying with us; as well coffee and other hot beverages being served in our bar area, kettles are available upon request at reception. We do offer small fridges in some rooms, and we would be more than happy to find one more suited to your preferences on your next trip. We hope to have the pleasure of seeing you again in the future. Best wishes, Romain PASSINGE, Manager

Dear Loic, Thank you very much for your positive feedback. We are delighted you had a pleasant stay and appreciated our high standards. However, we regret you were not entirely satisfied with our breakfast buffet and would welcome any suggestions on how we could improve. It is, nonetheless, rewarding to know our team members helped make your stay so memorable. It would be a pleasure to welcome you back in the future. All the best, Romain PASSINGE, Manager

Dear Guest, Thank you for reviewing your recent stay at Hôtel des Congrès, Villeurbanne. We are delighted to know that everything was to your satisfaction during your stay; thank you for highlighting our quiet location. We try to ensure that every guest is as pleased as you. We look forward to welcoming you back again soon. Best regards and wishing you happy holidays! Romain PASSINGE, Manager

Dear Guest, Thank you for taking the time to review your stay with us. We are pleased to hear that you appreciated the service provided by our team members. However, we regret that your stay wasn't completely satisfactory. While it is true that we are currently undergoing renovation works, we are trying to avoid any disruption to our guests as much as possible and we apologize that in this case we didn't achieve this. Our team are always on hand to assist with any issues, concerns or queries and would be happy to offer a quieter room should one be available. Best wishes, Romain PASSINGE, Manager

Dear Guest, Thank you for taking the time to share your review. While we are pleased to hear of the the service provided by our team members, we regret that your stay wasn't completely satisfactory. As you mentioned we are currently undergoing renovation works, we are trying to avoid any disruption to our guests as much as possible and we apologise in this case we didn't achieve this. Our team are always on hand to assist and would be happy to offer a quieter room should one be available. It would be a pleasure to welcome you again. Best wishes, Romain PASSINGE, Manager

Dear guests, Thank you very much for your positive feedback. We are delighted that all your expectations were met and we thank you for the excellent rating you have awarded us. With kind regards, Romain PASSINGE, Manager

Dear Guest, Thank you for such a positive review. We are pleased that you had a wonderful stay at the Hôtel des Congrès. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We have passed your kind appreciation to our entire team. We are very happy that our high standards met with your approval. We look forward to welcoming you back. Best wishes, Romain PASSINGE, Manager

Dear guest, Thank you for taking the time to review your stay with us. We are pleased you appreciated our strategic location opposite the wonderful Parc de la Tête d'Or away from the hustle and bustle of the centre but with easy access if required. However, we apologize for any uncomfortable inconvenience due to this temporary issue with our air conditioning. We hope that despite this you will consider us on a return visit; your complete comfort and satisfaction is our top priority. Best Regards, Romain PASSINGE, Manager

Dear Sir, Thank you for taking the time to share your review. While we are pleased to hear that you appreciated the service provided by our team, we regret that your stay did not completely meet your expectations. We do wish to note that at this time we do not have air conditioning in our rooms; we will be sure to pass on your comments to the appropriate department in this regard. We regret any disturbance due to the works in the hotel; however, we are pleased to advise you that renovations of the second floor will be finished next week. It is a pleasure to know you found our calm location to your liking, and although we are indeed not in the city centre, Lyon and Villeurbanne are easily accessible by public transport that can be found close by. We look forward to the pleasure of welcoming you back on a future stay. Best Regards, Romain PASSINGE, Manager

Dear guest, Thank you for taking the time to share your feedback regarding your stay. We are sorry to see that you were not entirely satisfied with your stay and apologize for any inconvenience. We do wish to note that at this time we do not have air conditioning in our rooms; we will be sure to pass on your comments to the appropriate department in this regard. I am very sorry you felt the service provided by our team was not to standard. I will be speaking to our team members this afternoon to ensure this doesn’t happen again. We’re taking steps to ensure we maintain our high standards of customer service in the future. Despite this, we do hope you will return to experience a more enjoyable stay in the future. Best wishes, Romain PASSINGE, Manager