Ratings based on 545 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK.

Outstanding City-Centre 4.9 star hotel.

Posted May 16, 2017
Pros: As above.
Cons: As above
Location: Conveniently located very close to many restaurants and shops, and with the convenience of the City's excellent transport services on the doorstep.
With only the addition of a small swimming pool/health suite and a larger lounge could one achieve other than 5 stars! The staff were beyond reproach in every way. Highly recommended.
Comment from Hotel Management
May 18, 2017 by BARBARA, Hotel Management
Dear Guest, Thank you for your great comment regarding your stay. It is always a pleasure to receive positive feedback. We will be happy to welcome you back for your next stay in Lyon. Sincerely. Barbara Carbonnel. Sales manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Fabulous!

Posted May 2, 2017
Pros: Everything
Location: Situated on Place Belcourt, walking distance to old town
We were a mini group of 26 persons and we loved our stay at the Royal Lyon. Staff is really nice, rooms are great and the situation of the hotel is perfect
Comment from Hotel Management
May 5, 2017 by BARBARA, Hotel Management
Dear Mel, Thank you so much for your great comment. It has been a pleasure to welcome all of us. We hope to see you soon. Sincerely. Barbara Carbonnel. Sales Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from alvechurch

good location

Posted Apr 4, 2017
Pros: bed
Cons: more tables in the restaurant for hotel guests
Location: the square is lovely, loads of restaurants around, the bus tour goes 20 yards from the hotel. The Vaporetta to the Confluence at €2 is well worth doi
we booked this hotel to go to the Paul Bocuse school. We were put on a waiting list when we checked in. On Tuesday we asked the receptionist if there had been any cancellations, she very rudely said no, and `the restaurant was nothing to do with the hotel ` ! The receptionist in the restaurant itself was equally as dismissive. All the reviews talked about the amazing Fragonard toiletries, well these were very nice, but just in the big dispensers The hotel was very quiet and our initial room was overlooking a wall. We refused this and were moved to room 307, which was 3 times the size with balconies overlooking the river and square, much better. . We didn't have the breakfast, the room looked beautiful but at €25 pp we thought over priced, we were, however, charged ! Very comfortable bed.
Comment from Hotel Management
Apr 5, 2017 by BARBARA CARBONNEL, Hotel Management
Dear Sarah, I would like to thank you for having taken time to give us your impressions after staying with us.I feel sorry to read your comments on your disappointment. Please accept our most sincere apologies for not having fulfilled your expectations. For the restaurant of the Institut Paul Bocuse, I confirm that It is better to book a table before your arrival. For a better view on place Bellecour ou place Poncet, we invite our guest to book a superior room with a view or a Junior suite. Our rooms on court side are very quiet but with no view. I confirm that we do not ask for the payment of the consumed breakfasts. They are deducted of course from the invoice. We hope that in spite of your bad experience, we will have the pleasure to welcome you among us in the future. Kind Regards Barbara Carbonnel Sales Manager.
5 out of 5
by Lawrence

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
4 out of 5
by A verified traveler

Very convenient and nice hotel

Posted Dec 24, 2016 on Hotels
Hotel was in a wonderfully convenient location with respect to all amenities - restaurants, shopping, metro, etc.
5 out of 5
by june

One of the best hotels we've ever stayed in.

Posted Dec 24, 2016 on Hotels
Figure out where the front door is before you arrive. There is reserved temporary parking, but not on the street we thought it was - the hotel sits on a corner.
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Excellent hotel

Posted Dec 13, 2016
Pros: Convenient location. Great breakfast.
Cons: Internet access and speed can definitely be improved. Even the paid fast internet is extremely slow and inefficient.
Location: great shopping and restaurants nearby; walking distance.
Welcoming staff made our stay a warm experience. Spacious rooms are very comfortable. Breakfast is wonderful. Great location. Walking distance to great restaurants and shopping.
Comment from Hotel Management
Dec 15, 2016 by BARBARA CARBONNEL, Hotel Management
Dear Guest, Thank you for your great comment regarding your stay. We hope that in spite of your bad experience with the internet access, we will have the pleasure top welcome you among us in the future. Please accept our apologies. Sincerely. Barbara Carbonnel Sales Manager.
5 out of 5
Recommended
for Couples
by A verified traveler from London

Perfect location to explore Lyon

Posted Nov 29, 2016
Pros: Clean, traditional, spacious room, exactly as described, good breakfast spread, pleasant staff, good value for quality - you get what you pay for.
Cons: Very little. Perhaps more satellite channels in English? But then, why would you stay in your room watching TV when Lyon is just outside?
Location: Old Lyon is a foodie's paradise. Beautiful rivers to cruise, great shops (when the pound is stronger), really pleasant people everywhere.
Checked in for a surprise weekend for the wife's birthday. Pleasant staff, no fawning, just polite and helpful. Perfect English spoken in response to my pidgin French - couldn't ask for more.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location

Posted Nov 15, 2016
Pros: The location
Cons: The patio doors did not close fully and our room had a draft. Once we closed the blackout drapes it was comfortable.
Location: The old city, lots of restaurants and bars, the subway
This hotel is a bit dated but we found that added to its charm. The room was comfortable and the bathroom was spacious. The staff were very helpful. The hotel is located within walking distance of the old city and a subway stop is across the street. We were very pleased with our choice of hotel. The added bonus is that Paul Bocuse's L'Institut is located in the hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2016 on Hotels