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Reviews of Hôtel Mercure Lyon Centre Brotteaux

4 out of 5
Hôtel Mercure Lyon Centre Brotteaux
112-114 Boulevard Des Belges, Lyon, Rhone

Reviews

8.2

Very Good

Rating 10 - Excellent. 126 out of 361 reviews" "
Rating 8 - Good. 157 out of 361 reviews" "
Rating 6 - Okay. 61 out of 361 reviews" "
Rating 4 - Poor. 14 out of 361 reviews" "
Rating 2 - Terrible. 3 out of 361 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Taraneh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room. Excellent shower and very comfortable bed. The reception staff were excellent.
Stayed 3 nights in Jan 2024
Response from Paule D on Feb 13, 2024
Dear Tanareh, Thank you for taking the time to share your impressions with us and for the rating of 4/5.We are delighted that the Mercure Lyon Center Brotteaux appealed to you, and thank you for emphasizing the warm welcome you received.We look forward to welcoming you for a new stay in the land of Gaul, in the heart of the Brotteaux district.Best regards.Paule DANIEL Director

8/10 Good

Hilary

Stayed 2 nights in Oct 2023
Response from Paule DANIEL - Directrice on Nov 24, 2023
Chère Hilary, Merci d'avoir pris le temps de noter notre établissement suite à votre dernier séjour. Nous sommes ravis que vous ayez passé un agréable moment en notre compagnie, et espérons avoir le plaisir de vous recevoir de nouveau très vite au coeur du quartier Brotteaux.Dans cette attente. Bien cordialement.

4/10 Poor

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and cleanliness were good. Good local eating. However it was 38 degrees outside and the hotel was so hot. The staff did their best to sort a solution. More water should be provided
Stayed 1 night in Aug 2023

10/10 Excellent

BALA VENKATA K C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LYON STAY
It’s was very comfortable and would like the hotel to keep it up 👍
Basilica
Stayed 1 night in Jul 2023

10/10 Excellent

Jana, Denver

Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was fine - nothing special, nothing wrong. It was nice that the lobby was manned 24/7. Although it looks like it's right across the street from the train, it's really about a 10 min. walk to the train entrance. The brasserie directly across from the hotel was terrible. Honestly wish we had stayed closer to the older part of town, but due to our schedule, it was nice to be closer to the train station.
Stayed 2 nights in Apr 2023
Response from Paule D on Jun 21, 2023
Dear Kimberly,We are delighted that you liked the Mercure Lyon Centre Brotteaux.We are indeed halfway between the famous Tête d'Or park (5 mins walk) and the Part Dieu TGV station (10-15 mins walk, 1 metro or bus station).Looking forward to welcoming you again. Have a nice day !Best regards

8/10 Good

Hilary

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023
Response from Paule D on Apr 24, 2023
Chère Hilary, Merci d'avoir pris le temps de nous écrire suite à votre récent séjour au Mercure Lyon Centre Brotteaux. Votre satisfaction est notre plus belle récompense et votre note donne du sens au travail accompli par chacun. Au plaisir de vous accueillir de nouveau très vite dans notre joli quartier des Brotteaux. Bien cordialement. Paule DANIEL

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good would go again
Very clean and nicely positioned hotel
Stayed 2 nights in Oct 2022

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Anette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for any conference participant. The room was clean and they had daily service. The room was on the smaller side. Very close to restaurants and the subway stop.
Stayed 5 nights in Aug 2022

8/10 Good

Janet Sue

Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable safe business trip
Stayed 1 night in Jan 2022
Response from GM on Mar 19, 2022
Dear Guest, We are delighted that you have enjoyed the Brotteaux district with its many bars and restaurants, halfway between the TGV Part-Dieu station and the famous Parc de la Tête d'Or. Thank you for highlighting the quality of our hotel. Looking forward to welcoming you back in Lyon. Cordialy . Paule DANIEL - General Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfort
the hotel is very well located - 10 mins from the train station and close to the city centre: you can do everything on foot. The service was friendly and efficient, the room was clean and comfortable. I would recommend this hotel
Stayed 1 night in Oct 2021

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2020

8/10 Good

Rory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel and Helpful Staff
A nice small hotel with a unique winding staircase surrounding the lift. A bit pricey for the standard provided but it’s warm, clean, quiet and comfortable. Receptionists are very friendly and extremely helpful. Thoroughly enjoyed my stay.
Stayed 3 nights in Jan 2020
Response from Paule DANIEL - General Manager. on Feb 11, 2020
Dear Rory, Thank you for taking the time to share your impressions following your last stay at Mercure Lyon Centre Brotteaux. We are delighted that you have enjoyed the charm of our hotel with our original stone elevator and staircase, as well as the professionalism of our team; It will be a pleasure to welcome you again. Best regards.

6/10 Okay

Daniel

Stayed 2 nights in Dec 2019

8/10 Good

Hans, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with great bistros around. But issue with the escalator access. Staff overall helpful and friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. They helped with directions, buses, and called a taxi
Stayed 3 nights in Aug 2019
Response from Paule DANIEL - General Manager on Sep 5, 2019
Dear Customers, We thank you for having taken time to send us your message and your 5/5. We are happy that you have a pleasant stay in our hotel. It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again for your next travel in Lyon. Cordialy.

8/10 Good

Verified traveler

Liked: Cleanliness
Good breakfast and clean room but I was visited by the manager without a call saying I didn’t put the sign with do not disturb on the outside of the door and the cleaning service was not on time even I puted the sign with clean my room
Stayed 2 nights in Aug 2019
Response from Paule DANIEL - General Manager on Sep 5, 2019
Dear Customers, We thank you for having taken time to send us your message on Expédia. We are happy that you have a pleasant stay in our hotel. It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again for your next travel in Lyon. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Paule DANIEL - Directrice on Aug 18, 2019
Cher Client, Nous sommes ravis que vous ayez passé un bon séjour et vous remercions pour votre note de 4/5 ! Au plaisir de vous accueillir de nouveau lors d'un prochain séjour dans la Cité des Gônes. Cordialement.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Great location - short (10min walking distance) to the Parc de la Tete d’or and Part Dieu mall. Comfortable room with good air conditioning
Stayed 1 night in Jun 2019
Response from Paule DANIEL - Directrice on Aug 16, 2019
Dear Nicole, Thank you for sharing your experience with us. We are glad you had a pleasant stay and thank you for your 10/10 rating! We look forward to welcoming you back to the Brotteaux district near off Parc de la Tête d'Or and TGV train Station Part Dieu. Cordially

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Had a bad 'encounter' with the room key that does not work. Had to go up & down 4 times with my luggage, to the reception to have the key change before given one that worked. Otherwise, room is clean and service is generally good.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Great stay!
Great stay, friendly staff and good location.
Stayed 1 night in Sep 2018

8/10 Good

Raj, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and practical for short stay. Good central location. Excellent breakfast and service.
Stayed 2 nights in Sep 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel is located beside the beautiful central park and zoo. Perfect if you like to run. Also it a short walk from the central station.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Lovely hotel with character and surroundings as nice - pleasant staff with friendliness
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, missed the free breakfast of others, but 3 blocks from my cousin, worked fine.
Stayed 2 nights in May 2018

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
One night stay on our way from Florence to Paris. Great hotel in a great area with lots of restaurants and bars. Only complaint was the room smelling of smoke, but I’ve come to learn that’s to be expected in France.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good locatiion from train statipn Part Dieu. Very close to zoo and botanocal gardens. Obsessed Fitbit people can get there steps.
Stayed 3 nights in May 2018

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break Lyon
Comfortable hotel in good central location. Room clean and comfortable and staff helpful.
Stayed 4 nights in Oct 2017

10/10 Excellent

Neil, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
Lovely stay for 2 nights with my son for a Lyon match. Clean, good location for metro although we walked everywhere to get the sights in. Staff were excellent
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great location, comfortable and clean rooms. Really good value for the price (at least when I stayed). I'd definitely recommend to anyone visiting Lyon.
Stayed 3 nights in Jul 2017

10/10 Excellent

Brendan, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Hotel was very good. It is near the subway and is convenient to restaurants and access to transport.
Stayed 3 nights in Jun 2017

8/10 Good

Aa, Lyon

Liked: Staff & service, property conditions & facilities, room comfort
Nice pleasant hotel very well localed in a nice neighborhood and close to the train, bus and metro station. Highly recommander !
Stayed 3 nights in May 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money is questionable
Clean room but a bit expensive Only 1 towel per person and shower gel from a dispenser.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bob, Toronto

Liked: Cleanliness
Disliked: Staff & service, room comfort
Small rooms & indifferent staff

4/10 Poor

Yankee in Qatar

Disliked: Staff & service, property conditions & facilities, room comfort
Located on a busy corner.
Located on a busy city corner, which made checking in difficult. We received no assistance from the desk staff upon arrival. She didn't even show us where we could have legally pulled over to unload the car. Offered no assistance with luggage not even offering a cart to load it on to. The hotel did not provide parking for guests. The desk staff gave very vague poor directions to the public parking which was difficult for a first time visitor unfamiliar with the city to locate and very expensive. The room was very small with very few amenities provided. I was disappointed with this hotel, it was not what I have experienced in the past nor what I anticipate when staying at Mecure Hotel. I would not recommend it.

8/10 Good

Armin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alexander, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was bothered by the fact that we were not told in advanced that the breakfast was not included in the rate. People at the reception acted in a way to encourage us to have breakfast in the hotel without telling us that it would be an extra fee.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located in Lyon
Well located in Lyon. Welcoming and knowledgable staff gave great information on restaurants and local transportation. They helped with an early wake up call and organized a taxi. The room was clean, spacious and the bed was great.

10/10 Excellent

C, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to station & Metro.
Friendly helpful staff. Good breakfast. Clean & comfortable.

10/10 Excellent

Georgann, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time at Mecure Brotteaux, so we were prepared to order the Handicapped Room. But there should have been a door on the bathroom section and some additional hand rail support for the open shower and toilet. It did have an advantage, as it was a quieter location. The Hotel staff were exceedingly cordial and helpful. A very nice stay. We will return.

8/10 Good

Pardip, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location. Close to the Centre - Train Station (only 1 stop on the Metro from Part Dieu - Brotteux stations or 2 stops on the C1 or C6 bus). Plenty of good restaurants. Staff are great; very helpful and very freindly. Great room overlooking the old station (although the curtains, windows and bath could have been cleaner). Overall a great place to stay and would have no hesitation in booking here again.

10/10 Excellent

Helen, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very convenient for visiting all of lyon on foot. Surrounded by lovely restaurants we were spoilt for choice