Privilege, Superior Room, 1 Double Bed | View from room

Reviews of Mercure Lyon Centre Beaux Arts

4 out of 5
Mercure Lyon Centre Beaux Arts
73-75, Rue du President Edouard Herriot, Lyon, Rhone

Reviews

9.0

Wonderful

Rating 10 - Excellent. 473 out of 849 reviews" "
Rating 8 - Good. 315 out of 849 reviews" "
Rating 6 - Okay. 44 out of 849 reviews" "
Rating 4 - Poor. 10 out of 849 reviews" "
Rating 2 - Terrible. 7 out of 849 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly central location for walking or taking public transportation. The staff was so nice and helpful they put us at ease.
Stayed 2 nights in Feb 2024
Response from Rémi MARTIGNAGO - General Manager on Mar 22, 2024
Dear Rachel, Thank you so much for your review! We are thrilled to hear that you found our location to be perfectly central for exploring the city. It is wonderful to know that our staff made you feel at ease and provided helpful assistance throughout your stay. Delivering exceptional service and ensuring our guests feel welcome are top priorities for us. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future. Safe travels!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rémi MARTIGNAGO - General Manager on Feb 26, 2024
Dear Katherine,We appreciate you sharing your comments with us. We are looking forward to the pleasure of welcoming you back soon!Best regards,

10/10 Excellent

Monica, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Lyon Small rooms
Stayed 2 nights in Jan 2024
Response from Rémi MARTIGNAGO - General Manager on Feb 26, 2024
Dear Monia, Thank you for your positive feedback! We are delighted to hear that you had a great stay in Lyon. We apologize if the room dimensions were not as spacious as you had hoped. Your feedback is crucial to us, and we will certainly take it into consideration as we strive to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay. Warm regards

10/10 Excellent

JIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally it is a nice hotel but a bit dated. Close to the most popular places. Staff is very friendly.
Stayed 2 nights in Jan 2024
Response from Rémi MARTIGNAGO - General Manager on Jan 29, 2024
Dear Jian,I sincerely thank you for taking the time sharing your experience in our Hotel.I am glad to read that our staff was friendly and welcoming. It means a lot for them, that work very hard to provide you the best experience possible. We also thank you for your honesty regarding our decoration, we are currently working on a renovation project!We hope that you will consider staying with us on your futur stay in Lyon. Sincerely

4/10 Poor

Alban

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Personnel à la réception très sympathique ! Mais qui ne peut pas compenser une literie désastreuse. - Literie: matelas durs, drap housse qui ne tiennent pas en place, lit 1 place très étroit. - La dernière rénovation doit commencer à dater, le mobilier de salle de bain fatigue, les peintures et portes aussi. - Salle de bain et toilettes très exigus - Le premier soir, le gel douche / shampoing de la douche était vide. Le second soir, il avait été remplacé par du savon pour les mains.
Stayed 2 nights in Dec 2023
Response from Rémi MARTIGNAGO - Directeur Général on Jan 27, 2024
Cher Alban,Nous vous remercions chaleureusement d'avoir pris le temps de partager vos impressions suite à votre séjour chez nous. Nous sommes ravis de constater que notre personnel à la réception a su répondre à vos attentes et a contribué à rendre votre expérience agréable.Cependant, nous prenons très au sérieux les points que vous avez soulevés concernant la literie et les équipements de la chambre. Aussi, notre équipe de gestion a déjà fait le nécessaire concernant la literie qui a été changée très récemment, nous espérons que vous viendrez à nouveau séjourner au Mercure Beaux-Arts afin de vous faire un second avis sur nos matelas !Quant aux soucis rencontrés avec les produits de toilette, nous nous excusons sincèrement pour cette négligence. Ce n'est pas dans nos habitudes d'oublier le confort de notre clientèle et un retour a bien été effectué à nos équipes de ménage afin d'éviter que cela se reproduise à l'avenir.Votre retour est précieux pour nous, et nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur.Sincèrement,

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and comfortable
Location is great and lots of food and bakery around. Room and bed are comfortable, and clean. We had a very nice stay, and the ladies at the front desk are polite and attentive.
Stayed 2 nights in Oct 2023
Response from Rémi MARTIGNAGO - General Manager on Nov 22, 2023
Dear Mei, Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our establishment for its comfort.We look forward to seeing you again in the near future.

10/10 Excellent

Gary John

Traveled with partner
Exceptional service from Elise and Mila. I lost my bag on a train and they both showed a lot of perseverance and patience trying to help me contact SCNF lost property. Mila also showed ingenuity to find where our river cruise boat was moored. Both deserve the highest commendation. A third lady recommended a restaurant for us that we enjoyed so much we ate there three days in a row. The breakfast was very good and a good price. The location is excellent.
Stayed 2 nights in Oct 2023
Response from Rémi MARTIGNAGO - General Manager on Nov 22, 2023
Dear Gary John, Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our location.We hope to have the great pleasure of welcoming you back soon.

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Great location. Walkable to do many sights
Stayed 3 nights in Oct 2023
Response from Rémi MARTIGNAGO - General Manager on Oct 15, 2023
Dear Silvio,Thank you so much for your warm comment. Our team works very hard everyday to offer you a wonderful stay and I am glad that you found our staff to be friendly and helpful.We sincerely thank you for your time and hope to have the pleasure welcoming you soon enough.Sincerely,

8/10 Good

Garnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location in the heart of old town. Front staff were very helpful. Breakfast and room were OK, nothing special.
Stayed 3 nights in Sep 2023
Response from Rémi MARTIGNAGO - General Manager on Oct 15, 2023
Dear Garnet, Thank you for taking the time writing us a comment.We are glad to know that you enjoyed your stay among the Beaux-Artistes and that our staff was very helpful.We hope to have the pleasure welcoming you soon.Sincerely,

8/10 Good

Philip, Hillsboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great neighborhood and the staff are friendly and helpful. Rooms are large for France, but pretty basic, and air conditioning is weak. Breakfast area is very cramped and items were not always restocked. A good hotel, but not a great one.
Stayed 4 nights in Sep 2023
Response from Rémi MARTIGNAGO - General Manager on Sep 13, 2023
Dear Philip,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel's great neighborhood and friendly and helpful staff.We apologize if you found the rooms to be basic and the air conditioning to be weak. We'll certainly take your comments into consideration as we continually work on improving our accommodations and amenities.We will review our breakfast service to ensure a more comfortable and well-stocked experience for our guests in the future.Your feedback is valuable to us, and we hope to have the opportunity to provide you with an even better experience during your next visit. Best regards,

8/10 Good

Marco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great location. Breakfast was ok, room and shower were nice. AC did not work very well. Room was very hot.
Stayed 3 nights in Jul 2023
Response from Rémi MARTIGNAGO - General Manager on Sep 2, 2023
Dear Marco,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to be nice and well-located. However, we sincerely apologize for the issue you experienced with the air conditioning in your room. We take your feedback seriously, and we will make sure to address this matter promptly to ensure a more comfortable stay for our future guests.We are pleased to read that you enjoyed the room and shower. Your comments regarding the breakfast are duly noted, and we will review our offerings to see how we can further enhance this aspect of our service.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Best regards,

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel to stay at! Located right in the centre across from the main fountain, 3 min walk to LV, so many amazing delicious restaurants nearby, we couldn’t eat enough!! Staff were friendly. The room was fantastic. We had the corner room which had balconies overlooking the fountain. It was a sight to wake up to. The vibe along the street was just buzzing! Bathroom & room itself very clean. Nice quality products. Room size was spacious and really good as we have a toddler. Highly recommend staying here!
Response from Rémi MARTIGNAGO - General Manager on Jul 11, 2023
Dear Maria,Thank you for taking the time to leave us this wonderful comment, which I will share with the rest of the team.We are delighted to read that your stay went well and hope to have the opportunity to welcome you again during your next stay in Lyon.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 3 nights in Jun 2023
Response from Rémi MARTIGNAGO - General Manager on Jun 9, 2023
Dear Paul,We sincerely thank you for taking the time leaving us a comment after your stay among us. I am sincerely glad that you enjoyed our location and that it was helpful for visiting our beautiful city.We hope to have the pleasure hosting you again very soon.Sincerely,

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Maria Angelica, México

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, everywhere is walkable. Amazingly quiet! Very stylish and comfortable, would definitely stay here again.
Stayed 2 nights in Apr 2023
Response from Rémi MARTIGNAGO - GENERAL MANAGER on Apr 20, 2023
Dear Alison,Thank you fo taking the time to let us a review following your last stay with us ! We are glad to read that you had a wonderful stay with us.We are looking forward of welcoming you for a futur stay. Best Regards,Rémi MARTIGNAGO - General Manager

10/10 Excellent

Vicky

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Rémi MARTIGNGO - GENERAL MANAGER on Feb 26, 2023
Dear Vicky, Thank you for your feedback and see you soon amongst the Beaux-Artistes ! Rémi MARTIGNAGO - General Manager

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was tremendous in arranging reservations and transportation
Stayed 2 nights in Jan 2023
Response from Rémi Martignago - Directeur Général on Feb 21, 2023
Dear client,Thank you for the time you took to write your pleasant comment. All the team is pleased to hear your kind words about the staff, and hope to see you again soon in the Hotel Mercure Lyon Centre Beaux-Arts !Rémi MARTIGNAGO - Directeur général

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel that is recommend. Great central location, very clean with contemporary styling. Rooms cleaned to a high standard everyday. Staff were wonderful during our stay, very polite and they always had a smile. Being English you worry the French may not take to you but the staff here were exceptional
Response from Rémi MARTIGNAGO - General Manager on Jan 2, 2023
Dear Mr Price, Thank you for your comments regarding your stay in our Mercure Lyon Beaux-Arts.All the team thanks you for your kind words about the staff and we are pleased to read that you enjoyed our very central location.I am truly grateful to you for this beautiful description of our establishment and of our team who's always giving their best to make your stay unforgetable.We hope to have the pleasure of another visit in the not too distant future.Sincerely, Rémi Martignago, General Manager

10/10 Excellent

Bassem, Dix hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is super nice.. Area looks nice but very unsafe.. I don't recomment going to Lyon.. Someone broke my car and stole my laptop while parking infront of hotel..
Response from Rémi MARTIGNAGO - General Manager on Jan 2, 2023
Dear Mr Gerges, On the one hand, we thank you for your comment about our hotel ! On the other hand, we are very sorry to hear that you lost your computer and that your car was damaged in the street.Unfortunately we don't have any private parking to prevent any of that from happening and we wish we could haqve helped you with a good suggestion of where to park in Lyon.We hope you will get in touch with us when convenient. Thank you for writing. Best regardsRémi Martignago, General Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, large room. Helpful staff. Great location.
Stayed 2 nights in Oct 2022
Response from Rémi Martignago on Nov 24, 2022
Dear guest,Thank you for lating us a review following your stay with us.We are glad to see that you enjoyed your stay with us.We hope to welcome you again in a futur of your stay.Best regards,

10/10 Excellent

Veronica

Stayed 1 night in Oct 2022
Response from Rémi MARTIGNAGO - General Manager on Nov 22, 2023
Dear Veronica,We would like to thank you for your feedback. We are glad you enjoyed your stay with us. We hope to welcome you back soon.Sincerely

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Marina

Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, close to everything. Helpful staff, great breakfast
Stayed 3 nights in Sep 2022
Response from Rémi MARTIGNAGO - on Oct 4, 2022
Dear Nina,Thank you for taking the time to let us a review following your last stay. We are glad to read that you liked the location of the hotel as well as the breakfast.Best Regards,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2022

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location. No dresser or wardrobe thus no draws to put clothes. Had to live out of a suitcase for 4 days
Stayed 3 nights in Sep 2022

10/10 Excellent

Ellen F

Stayed 3 nights in Aug 2022

10/10 Excellent

Antanas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel , tiny room but nicely, dog very happy with balcony;)
Stayed 1 night in Aug 2022

6/10 Okay

Isaias

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff. Very friendly and informative. The hotel is in a great location. The rooms are clean but in need of renovation.
Stayed 3 nights in Aug 2022

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Great staff.
Stayed 3 nights in Aug 2022

10/10 Excellent

MARIA LAURA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff very friendly. They took care of the luggage until check in and they gave us a nice room with a balcony. It is very clean. I definitely will recommend it
Stayed 1 night in Aug 2022

10/10 Excellent

Ghyslain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean room. Delicious breakfast buffet. The property was recently renovated and the rooms are modern looking. Extremely well situated. Only downside was the absurdly small toilet (think airplane size not European size).
Stayed 4 nights in Jul 2022

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Small room
Stayed 1 night in Jul 2022

10/10 Excellent

Annlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Lyon. Clean, well maintained rooms, friendly staff. Would stay here again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to Vieux Lyon
Quiet, clean and close to shopping.
Stayed 3 nights in Jul 2022
Response from RM on Jul 29, 2022
Thank you for your wonderful review and see you soon in Lyon ! The Beaux-Arts team

10/10 Excellent

Toni

Stayed 1 night in Jul 2022
Response from RM on Jul 29, 2022
Thank you for your wonderful review and see you soon in Lyon ! The Beaux-Arts team

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from RM on Jul 29, 2022
Thank you for your wonderful review and see you soon in Lyon ! The Beaux-Arts team

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from RM on Jul 29, 2022
Thank you for your wonderful review and see you soon in Lyon ! The Beaux-Arts team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice hotel, clean and well designed room, friendly staff. Great location. The only minor wrinkle was the hand soap that had a super strong chemical smell of what was supposed to be "honey". Something more neutral would have been appreciated. Oh, and we made a funny discovery behind the curtain - someone left a brassière behind it.
Stayed 2 nights in Jun 2022
Response from PJ on Jul 29, 2022
Dear guest, Thank you for taking time to share your experience :) Indeed, our Nuxe brand toiletries are scented with honey; I'm sorry you don't like this scent. Regarding the clothing found in your room, I have passed the information on to our housekeeper to ensure that we are more careful in the future. Thank you very much for your feedback and see you soon in Lyon! Pauline - Deputy manager

10/10 Excellent

David G

Stayed 4 nights in May 2022

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and a nice hotel for a short stay in Lyon.
Stayed 2 nights in May 2022

10/10 Excellent

Enes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,we had a little balcony overlooking the square. The staff was pleasant and breakfast was good. The room was a little snug and bed was a little too hard for me but that depends on your preference. Nice place to stay and reasonable prices.
Stayed 3 nights in May 2022

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice hotel in a great location only downside was room had no view and air con was poor , staff were friendly
Stayed 3 nights in Apr 2022

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very helpful staff. Great breakfast
Stayed 4 nights in Apr 2022

10/10 Excellent

Dalia

Stayed 4 nights in Apr 2022