Ratings based on 618 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from montréal, Québec

Convenient location

Posted Oct 11, 2017
This very comfortable hotel is located next door to the Part Dieu train station. Perfect location if you have a train to catch!
Comment from Hotel Management
Oct 12, 2017 by Valentine, Community Manager , Hotel Management
Dear Dominique, thank you for taking time to review your stay with us. We are happy to see that our location has been as you expected. We hope to have the pleasure of welcoming you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from kellyville, sydney

Quality hotel, close to station and bikes

Posted Sep 25, 2017
Pros: Quality
Cons: Can't imagine anything
Location: Great for access to everything in lyon and rail.
Quality all the way from the front desk right through to bathroom fittings. Metres from the station and access to bikes. A great experience.
Comment from Hotel Management
Sep 27, 2017 by Valentine, Community Manager , Hotel Management
Great review, thank you so much ! I thank you for pointing out our good location, comfort and home. We hope to have the pleasure of welcoming you again. Best Regards.
3 out of 5
by A verified traveler

Posted Sep 5, 2017
Carpets were badly stained...rest of room was ok so such a shame they did not invest in a carpet cleaner
Comment from Hotel Management
Oct 16, 2017 by Valentine, Community Manager , Hotel Management
Dear guest, Thank you for taking the time to share your experience with us. I note your remark about the carpet stains. We have a carpet cleaner. However, some smudge are very tough. That's why all our carpets will be changed by the end of the year. We look forward to welcoming you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to rail station

Posted Sep 1, 2017
Staff was really helpful in reuniting me with my luggage
Comment from Hotel Management
Sep 27, 2017 by Valentine, Community Manager. , Hotel Management
Dear traveler, Thank you for staying at our hotel and for taking the time to share your feedback. I thank you for pointing out our very helpful staff. I will tell our staff about you good feeling, I'm sure they will enjoy it very much ! We're looking forward to welcoming you once again, Kind Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
An excellent hotel in every way. Excellent location. Very helpful staff. Very good facilities and food.
Comment from Hotel Management
Sep 27, 2017 by Valentine, Community Manager., Hotel Management
Dear guest, I thank you for your very positive feedback. Thank you for pointing out our good location, food and facilities. I will tell our staff about you good feeling, I'm sure they will enjoy it very much ! We hope to have the pleasure to welcoming you again, Kind Regards.
4 out of 5
by Chris

You can't go wrong with this hotel

Posted Aug 25, 2017 on Hotels
This property was clean and has many amenities you would expect for this level of hotel. The location is great for those using Lyon's public transport system. The staff had a small side bed for our child already in place before we checked in ~ that was a nice touch!
Comment from Hotel Management
Aug 28, 2017
Dear Chris, Great review, thank you so much! I love that you would recommend us to others as this of one of the biggest compliments we can get. I am sure we will welcome you again next time you visit Lyon. Kind regards. Valentine, Community Manager.
5 out of 5
by Peter

Excellent hotel

Posted Aug 24, 2017 on Hotels
Excellent hotel. From reception to check out everything was excellent. Friendly staff,excellent location for shops and restaurants and less that 50 yards to Part Dieu rail station and Tram to airport
Comment from Hotel Management
Aug 28, 2017
Dear Sir, I thank you for your very positive feedback. I thank you for pointing out our attentive, thoughtful, high standards of services. This is our utmost reward. We look forward to welcoming you all back next year. Best regards, Valentine, Community Manager.
5 out of 5
by A verified traveler

Greece 2017

Posted Aug 2, 2017 on Hotels
Excellent
Comment from Hotel Management
Aug 6, 2017
Cher(e) client(e), Toute l’équipe du Mercure Lyon Centre - Gare Part Dieu se joint à moi pour vous remercier de votre commentaire élogieux. J’espère que nous aurons très vite le plaisir de vous accueillir de nouveau.
5 out of 5
by Graeme

Posted Jul 26, 2017 on Hotels
Comment from Hotel Management
Jul 30, 2017
Cher(e) Client(e), Toute l’équipe du Mercure Lyon Centre Gare Part-Dieu se joint à moi pour vous remercier de votre commentaire très positif. Nous sommes heureux de constater que notre travail est reconnu et qu’il a contribué tout comme la qualité de nos installations à la réussite de votre séjour. Nous espérons avoir le plaisir de vous accueillir de nouveau pour un futur séjour à Lyon. Cordialement.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Great hotel, excellent access to train station

Posted Jul 2, 2017
As far as hotels close to the Lyon train station, this is the best one by far. Large rooms, great beds, very clean, quiet, and just generally top notch. The only negative comment I have is that we arrived at about 9:45 p.m. due to a delayed flight and were told that the full room service menu was only available until 11:00 p.m so we called at 10:00 p.m. but were told that the kitchen was closed. This was a little inconvenient for us as we were all tired and not feeling much like leaving the hotel to find food. Apart from that, our stay was great.
Comment from Hotel Management
Jul 18, 2017 by PC, Hotel Management
Cher(e) client(e), Toute l’équipe du Mercure Lyon Centre - Gare Part Dieu se joint à moi pour vous remercier de votre commentaire élogieux. J’espère que nous aurons très vite le plaisir de vous accueillir de nouveau. Cordialement.