Ratings based on 259 Verified Reviews

4.4 out of 5
67% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Nice hotel and good view

Posted Dec 22, 2017
Me and my wife love everything about the hotel especially that is was clean and the view at night was just amazing.
4 out of 5
by Steven

Posted Nov 7, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Thanks for your precious 4 Stars - we look forward to your next stay. Regards, Thierry P - General Manager
5 out of 5
by Alan

Excellent

Posted Nov 4, 2017 on Hotels
Great from start to finish, no problem's whatsoever.
Comment from Hotel Management
Nov 6, 2017
Dear Alan, Thank you for your brilliant review, we so look forward to welcoming you back to our property again. Yours sincerely, Caroline - Guest Relation department
4 out of 5
Recommended
for Everyone
by A verified traveler from Merseyside

Nice friendly hotel

Posted Nov 4, 2017
Only problem is hotel starts on 32 floor and staff absent from Concirge desk in entrance lobby - very difficult to get taxis .
Comment from Hotel Management
Nov 6, 2017 by Caroline - Guest Relation departmen, Hotel Management
Dear Richard, We are delighted that you enjoyed our property, thank you for your review ! Please be sure that we won't forget to share your remarks. We hope to have the chance of welcoming you again, Caroline - Guest Relation department
5 out of 5
by Gerald

Posted Nov 3, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Thanks for your precious 5 Stars - we look forward to your next stay. Regards, Thierry P - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Great hotel, amazing views of the city from the room, convenient location by the train station, staff was friendly.
Comment from Hotel Management
Nov 6, 2017 by Caroline - Guest Relation department, Hotel Management
Dear guest, It is a real success if you had a great stay with us, thank you so much for sharing your experience. We hope to welcome you back soon, Caroline - Guest Relation department
2 out of 5
by A verified traveler

Posted Oct 31, 2017
Staff were not overly friendly. Appeared as though my business was not wanted at their property.
Comment from Hotel Management
Nov 2, 2017 by Caroline - Guest Relation department, Hotel Management
Dear guest, We are really sorry to read that your stay was not up to expectations. Please be sure that your satisfaction is our priority. We take all customer feedback seriously; do not hesitate to contact us in order to give us some details concerning your experience. Best Regards, Caroline - Guest Relation department
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Excellent hotel with amazing views.

Posted Oct 28, 2017
We spent 4 days in Lyon and had a great city break. The hotel is close to the station so you can get the Rhône Express from Lyon Airport. It was €55 in total for both of us return. Taxi would be about €60 each way. The hotel is also 1 min away from a an amazing shopping mall with over 200 shops! From the hotel we walked to all the attractions in the city. It is flat so easy walking. You are about 20/25 mins walk from the old town parts of Lyon which are just stunning. You must cross both rivers the Rhône and the Saone to see how beautiful Lyon is. Get the cable car up to the Notre Dame Cathedral and make sure you visit the free Zoo in the middle of the Park. Great place for a city break. Highly recommended.
Comment from Hotel Management
Oct 30, 2017 by Caroline - Guest Relation department, Hotel Management
Dear Jeanette, Thank you for your feedback and for taking the time to tell us about your positive experience. It is a pleasure to know that you had a great stay in Lyon! Thank you also for your recommendation, it means a lot to us. We hope we will have the pleasure to welcome you soon again. Caroline - Guest Relation department
5 out of 5
Recommended
for Everyone
by A verified traveler

Can't miss the hotel wherever you are.

Posted Oct 23, 2017
Pros: Tram stops in front and very close to train station.
More of a business class hotel, but perfect for our 4 day stay. Rooms are nice and seem new. Staff speaks English and very helpful. Breakfast is amazing. Lots to choose from. Room fully stocked and turn down service is great. They leave complimentary waters on side tabels. We even had robes and slippers. Nice touch.
Comment from Hotel Management
Oct 26, 2017 by Caroline - Guest Relation department, Hotel Management
Dear guest, Thank you so much for this excellent appreciation ! We are pleased that you enjoyed your experience in our newly designed hotel. We hope to welcome you again soon, Caroline - Guest Relation department
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel, good condition and nice rooms.

Posted Oct 16, 2017
very nice hotel with rooms in good condition and comfortable. Only downside is location is a little bit far from the centre of town.
Comment from Hotel Management
Oct 17, 2017 by Caroline - Guest Relation department , Hotel Management
Dear guest, Thank you for taking the time to tell us about your positive experience. It is a pleasure to know that you had a great stay in our property ! We regret that you found the hotel a bit far from the centre, as it offers a direct access to various public transportation. We hope to welcome you back soon, Caroline - Guest Relation department