Ratings based on 129 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Don't waste your money here.

Posted Feb 27, 2017 on Hotels
Overall quite disappointing for the Hyatt brand. The location is bad as its hard to walk from here. Location is bad. The rooms are very small. Staff is nice though. They had some really poor quality shoe shiner which ended up discoloring my shoes. the manager cared the least except for a sorry.
3 out of 5
by A verified traveler

Not Again

Posted Feb 20, 2017 on Hotels
Such a small room is not worth the price after looking at the property. Exceptionally small rooms and had prefered to stay there only because it carried the name Hyatt.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Guest, We regret that your stay was not up to your expectation. The rooms are ergonomically designed for comfort and well appreciated by our guests. Hyatt has several brands under its portfolio and the amenities and the facilities offered and a function of the spread of the property. It is different based on its location, size, market and the price points. We would also like to keep your informed that we are progressing towards a phased refurbishment which should commence soon. Please accept my sincere apologies for not being able to match your expectations and we hope that you shall give us opportunity to welcome you back in coming days. Warm Regards Manas Banerjee General Manager Hyatt Bangalore M G Road
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2017
Nice experience. Good hotel Nice location
Comment from Hotel Management
Feb 13, 2017 by Manas Banerjee, Hotel Management
Dear Guest, Greetings from Hyatt Bangalore M G Road! On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We are glad you appreciate our hospitality. We strive to provide excellent service, and we hope to see you again soon! Warm Regards Manas Banerjee General Manager HYATT Bangalore MG Road
3 out of 5
by A verified traveler from Bangkok

Next to Shopping mall

Posted Jan 13, 2017
Pros: security and location
Cons: Try to find way to reduce noise from outdoor party
Location: Shopping mall
Take long time during the checking Public toilet was dirty There was an outdoor party which very laud and heard in all rooms. Very difficult for us sleep and we had an early morning flight. Room is clean and functional.
Comment from Hotel Management
Jan 17, 2017 by Manas Banerjee , Hotel Management
Dear Guest, Thank you for your review. Please accept our sincere apologies as we couldn't meet your desired expectations. We have noted your concerns rest be assured corrective measure are been taken so that you don’t compromise on hygiene and sound sleep during your next stay to our hotel. Given the opportunity, we assure you that your next stay will be a better experience. Warm Regards Manas Banerjee General Manager Hyatt Bangalore M G Road
2 out of 5
by Rishabh

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Guest, We are disappointed to know that we could not meet your expectation. We would like to hear more from you to understand your requirements to serve you better during your forthcoming stays. Warm Regards Manas Banerjee General Manager, Hyatt Bangalore M G Road
1 out of 5
by Gopi

Posted Jan 9, 2017 on Hotels
Our stay experience was average, with poor toilet com-board flush quality and with constant blocking during our stay. Bedding was average. Overall poor experience.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Guest, We regret the inconvenience caused to you during your stay. We have noted your concern regarding the non-functional toilets and have rectified the issue. We apologize that your stay was less than desirable. Given the opportunity, we assure you that your next stay will be a better experience. Warm Regards Manas Banerjee General Manager, Hyatt Bangalore M G Road
5 out of 5
by A verified traveler

Easy choice for business in Bangalore.

Posted Dec 21, 2016 on Hotels
I always stay here when I go to Bangalore on business, which is a few times a year. It's clean, comfortable and suits my needs. The price is right, and the hotel is well maintained. I especially like the breakfast buffet by the pool. It's right by One MG Road Mall with decent shopping and a few good restaurants. My only negative is that the hotel is starting to look a little worn and needs an update.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing feedback. We are glad to learn that you appreciate our strategic location and warm hospitality. We have taken cognizance of your feedback and would like to share with you that the hotel is scheduled for the refurbishment early next year and we expect a complete face-lift in a year’s time. We look forward to welcoming you back with a new experience altogether during your next visit to the city. Warm Regards Manas Banerjee General Manager Hyatt Bangalore M G Road
5 out of 5
by A verified traveler from China

A fantastic stay at Hyatt

Posted Dec 19, 2016 on Hotels
It was very good. Staff were very polite and always happy to serve customers. The food was fantastic and the buffet at Lido restaurant was good.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Hyatt Bangalore M G Road! On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We are glad you appreciate our hospitality. We strive to provide excellent service, and we hope to see you again soon! Warm Regards Manas Banerjee General Manager HYATT Bangalore MG Road
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Hyatt Bangalore M G Road! On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We are glad you appreciate our hospitality. We strive to provide excellent service, and we hope to see you again soon! Warm Regards Manas Banerjee General Manager HYATT Bangalore MG Road
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Hotel is very conveniently located along MG Road. So food and shopping options are just a short metro (Trinity station is just 5 mins from the hotel by walk) or uber ride away. Hotel is posh and well maintained.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us. Our strategic location is preferred destination for discerning guest like you which enables them to explore the city like local. Your positive feedback encourages us to strive for excellence. We look forward to welcome you back soon. Warm Regards Manas Banerjee General Manager Hyatt Bangalore M G Road