Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nicaragua

Nice Hotel

Posted Jul 27, 2015
Pros: Good
Cons: Nothing
Location: All restaurant near by, also Supermarket
I recommend this Hotel have a nice view, and comfortable bed
Comment from Hotel Management
Jul 30, 2015 by Ramon Schouwenberg, Hotel Management
Dear valued guest, Thank you for sharing your experience, and for recommending our property I'm glad to read your nice words and hope to welcoming you back in Maastricht! With Kind Regards, Ramon Schouwenberg Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from pershore UK

Honest comments

Posted Jul 13, 2015
Pros: Location
Cons: More extensive dinner
Location: Maastricht is a beautiful place with lots to see and do.
Excellent hotel with friendly, helpful staff. Meals good but not exceptional. Problems at breakfast first morning due to number of guests which should have been predicted. Potentially serious issue the second morning which was dealt with by not charging us. Buffet evening meal as part of pre concert (Andre Rieu ) offer not top quality but not bad value for money.
Comment from Hotel Management
Jul 16, 2015 by Ramon Schouwenberg, Hotel Management
Dear John, Thank you for taking time for your feedback. I will thank you for your nice words about our staff. Your comments about the meals I will discuss with our executive chef. The issue coast due to the number of guest who would like to use the breakfast buffet, I will bring this to the attention of our Restaurant Manager. Thank you for your stay with us, and we hope to welcome you back in the future. With Kind Regards, Ramon Schouwenberg Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from East Yorkshire UK

Quality hotel close to city centr

Posted Jul 8, 2015
Pros: Location and the breakfast
Cons: The air conditioning system
Location: Convenient to city centre Vrijhof Square and Andre Rieu concerts. Easy to access tourist sites. City bus tour and river boat trips
Very nice hotel on the riverside good views of the town convenient to town centre and railway station about 10 mins walk Excellent restaurant especially breakfast. Staff were pleasant and helpful. The only problem was that it was extremely hot when we were in Maastricht over 35 degrees in the day and the rooms on the upper floors were very hot -the air conditioning could not cope. However the hotel provided us with a large fan which helped. We understood that the weather was exceptional. Otherwise the room was very clean and comfortable
Comment from Hotel Management
Jul 16, 2015 by Ramon Schouwenberg, Hotel Management
Dear John, First of all I want to thank you for sharing your experience with us. I agree with you that we have an excellent location, very close to the shopping area and railway station. Almost every highlight is on walking distance. I’m glad to read your comments about our staff and restaurant; I will share this with my colleagues. In the time you stayed with us, it was an exceptional temperature. It is good to read that the offer my colleagues provide was helpful for you. Once again, thank you for sharing your experience; we hope to welcome you back on your next visit to Maastricht! With Kind Regards, Ramon Schouwenberg Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cumbria, England

Great hotel

Posted Jul 6, 2015
We had a very nice stay here. Easy access to the city centre and our concert venue in the square. We ate out so cannot comment on the restaurant/bar. The staff were extremely helpful, only downside was the air conditioning which did not seem very effective and as it was the hottest weekend on record for Maastricht it was uncomfortable trying to sleep. Overall very enjoyable and would stay there again.
Comment from Hotel Management
Jul 16, 2015 by Ramon Schouwenberg, Hotel Management
Dear Marilyn, Thank you for your stay and to share your experience with us. I hope you enjoyed the concert! It is great to read that you appreciated our staff. The high temperature we had that period is exceptional. Once again, thank you for sharing your experience, we highly appreciated this. We hope to welcome you back on your next visit to Maastricht! With Kind Regards, Ramon Schouwenberg Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Appearances can be deceptive

Posted Jun 22, 2015
Pros: The staff attentiveness and the location on the river. It is a few minutes walk from the city centre, yet quiet and restful. Free WIFI, which works as
Cons: Nothing, really.
Location: It really depends what you're looking for - but the Maastricht architecture is amazing. More churches than I've ever seen in one place - and all truly
The Crowne Plaza, Maastricht is a 80's-build venue and doesn't look so pretty from the outside. However, the riverside location is beautiful and the rooms are really, really nice. All staff are helpful beyond expectations and given how busy the hotel was when I stayed, that must have been hard work. All credit to them. The rooms are cleaned to a really high spec each day. If your experience is the same, leave a tip for the cleaner at the end of your stay. Maastricht is a beautiful city - the cobbled streets and 15th century buildings are amazing.
Comment from Hotel Management
Jun 30, 2015 by vivian.sluijsmans@cpmaastricht.nl, Hotel Management
Dear Sir/Madam, Thank you very much for writing this review, we highly appreciate that you took the time. It's very good to hear that you found our staff to be very helpfull. And I will be sure to share your compliments with them. We look forward to welcome you back in the future. With kind regards, Vivian Sluijsmans Front Office Manager
4 out of 5
Recommended
for Couples
by C. Y.A.M. from Breda

Onverwacht verhuisd naar bruidssuite!

Posted Jun 2, 2015 on Hotels
Teleurgesteld over de kamer die we eerst kregen. 1.40 m bed ipv groot 2-persoonsbed en in badkamer hulpmiddelen voor oude mensen, kregen wij omdat er verder geen kamers vrijwaren ....... de bruidssuite. Super-de-luxe en een hele goede service. Ons verblijf kon nu helemaal niet meer stuk. Bedankt.
Comment from Hotel Management
Aug 8, 2015 by Sluijsmans, Hotel Management
Geachte C.Y.A.M. Allereerst willen wij u bedanken voor uw verblijf in ons hotel. Wij vinden het heel fijn om te horen dat u uiteindelijk zo'n fijn verblijf bij ons heeft gehad. Bedankt dat u de tijd heeft genomen om deze review te schrijven. Met vriendelijke groet, Vivian Sluijsmans Front Office Manager
4 out of 5
Recommended
for Couples
by Jan

Posted Jun 2, 2015 on Hotels
Comment from Hotel Management
Jul 14, 2015 by Ramon Schouwenberg, Hotel Management
Dear Jan, Thank you for your stay with us, and hope to welcome you back in the furure. With Kind Regards, Ramon Schouwenberg Assistant Front Office Manager
5 out of 5
Recommended
for Business Travelers
by Emma from Lymington, UK

All you need - and very nice

Posted Jun 1, 2015 on Hotels
A very pleasant hotel in a very pleasant location in a very pleasant city. Friendly staff, everything in good condition. You can't get lost in a strange place when your hotel is on the riverbank. Maastricht was lovely - and easy to travel to and around. All good
Comment from Hotel Management
Aug 8, 2015 by Sluijsmans, Hotel Management
Dear Mrs. Emma, Thank you very much for taking the time to write this review, we highly appreciate this. It's very good to read that you've enjoyed your stay with us and the city of Maastricht. With kind regards, Vivian Sluijsmans Front Office Manager
3 out of 5
by A verified traveler

aussen hui, innen pfui!

Posted May 18, 2015
Cons: s.o.
Location: sehr zentral gelegen. von dort aus kann man alles zu Fuß erreichen. Toplage
Die Gläser im Hotelzimmer waren dreckig, an einem war noch pinker Lippenstift. Auf dem Fußboden lag ein Flaschenverschluss einer Plastikflasche, daneben die Zange des Eiswürfelbehälters. Die Gardinen waren total schmutzig. Die Flecken auf der linken Gardine sahen aus wie Blutflecken, die auf der rechten waren orangefarben. Die deutschen Fernsehsender konnte man nur hören, nicht gucken. Das Problem war wohl bekannt. Ich hätte es nett gefunden, wenn man uns beim Checkin darauf hingewiesen hätte. Auf unsere Beschwerde hin, bekamen wir saubere Gläser und eine Flasche Wein sowie Nüsse vom Hotel. Die Zange wurde auch aufgehoben. Der Plastikdeckel lag noch immer dort, wo er vorher lag und die Gardinen waren auch nicht getauscht. Man sagte uns, dass man uns leider kein anderes Zimmer geben könnte. Das Personal war freundlich und wir erhielten noch einen kleinen Preisnachlass auf die Parkgebühren und die Taxe, die man wohl pro Nacht in Maastricht zahlen. Trotzdem war es ärgerlich.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Good location

Posted May 16, 2015 on Hotels
Great location to explore the city . Don't forget to have a cappuccino around the corner at " coffee lovers" , really nice way to kick start your morning.
Comment from Hotel Management
Jul 25, 2015 by Sluijsmans, Hotel Management
Dear Guest, Thank you very much for writing this review, we highly appreciate this. With kind regards, Vivian Sluijsmans Front Office Manager