Comment from Hotel Management
Nov 17, 2016 by Jocelyn Heng, Hotel Management
Thank you for taking the time to share your recent Banyan Tree experience in Macau, and for your personal recommendation of our resort to other travelers visiting Macau.
As an urban resort, we do try to bring some elements of our traditional Banyan Tree brand experience to the urban setting of Macau, and am glad to read to that you had an enjoyable stay. Like many of our other guests, I am pleased that you found it removed from the hustle and bustle of outdoor facilities on the world’s largest resort deck, and trust we were able to deliver on our promise of providing a Sanctuary for the Senses.
On a side note, iron and ironing board can always be sent to our guests' room upon request. I apologize if this message was not conveyed to you during your stay.
Thank you once again and we look forward to having you as our guest again in the near future, here in Macau or at our many resorts around the world.