Ratings based on 116 Verified Reviews

4.7 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent stay

Posted Nov 13, 2016
stayed in banyan tree many times and really enjoy the in room facilities
Comment from Hotel Management
Nov 17, 2016 by Jocelyn Heng, Hotel Management
Dear Guest, Thank you for taking the time to share your stay experience with us. It is lovely to hear you have an enjoyable stay in Banyan Tree Macau. Once again thank you and we hope to see you again in the future. Best Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Queanbeyan, Australia

I fell in love with this hotel

Posted Nov 4, 2016
Pros: An absolutely lovely hotel which is part of the Galaxy complex. The service was wonderful, the rooms immaculate, and it even smelled like heaven. The rooms are very large and beautiful, and the relaxation pool is slice of good living. The pool is situated right next to the window and the view of the resort from the 23rd floor was just amazing. I definitely recommend paying a little extra for the resort view. In the evening there are light shows using various areas of the Galaxy complex that you would miss otherwise. The showers and deep soak tub were very nice, and the toilet was modern. TV channel selection was good, and movies could be bought via the TV control. The bed was huge and extremely comfortable, and the 2 zone control air-conditioning was very effective. there were plenty of watter bottles supplied every day, as well as various fruit. In room dinning was expensive, but very delicious. All toiletries were supplied and restocked. The room was also provided with a scented candle every day which was lovely. We are smokers, and the smoking room did not smell like one. Buffet breakfast was included in the rate, and while it was nice, it didn't low me away. Both Eastern and Western options available. The Galaxy complex itself is a very impressive property and quiet luxurious. Full of many dining options. We came to this hotel to spoil ourselves for 4 nights, and we were treated extremely well by the helpful staff, and blown away by the hotel and complex.
Cons: No in-room iron. Used the laundry and clothes press services which returned an excellent result.
Location: Not very far from the airport, and with shuttle services to popular areas, the location was not an issue. The Venetian and Broadway very close by.
Comment from Hotel Management
Nov 17, 2016 by Jocelyn Heng, Hotel Management
Dear Sasha, Thank you for taking the time to share your recent Banyan Tree experience in Macau, and for your personal recommendation of our resort to other travelers visiting Macau. As an urban resort, we do try to bring some elements of our traditional Banyan Tree brand experience to the urban setting of Macau, and am glad to read to that you had an enjoyable stay. Like many of our other guests, I am pleased that you found it removed from the hustle and bustle of outdoor facilities on the world’s largest resort deck, and trust we were able to deliver on our promise of providing a Sanctuary for the Senses. On a side note, iron and ironing board can always be sent to our guests' room upon request. I apologize if this message was not conveyed to you during your stay. Thank you once again and we look forward to having you as our guest again in the near future, here in Macau or at our many resorts around the world. Best Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Beautiful Birthday Stay

Posted Oct 26, 2016
Location: Location is nice and safe
This was by far the best birthday I've had. The staff at the hotel is very professional and friendly, rooms are spacious and clean. I had an amazing time. The best breakfast ever and the restaurant serves the best curry!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2016
Hotel is in a big Tourism complex You have shopping, spa, casino, cinema and many choices to spend your time
Comment from Hotel Management
Jul 16, 2016 by Jocelyn Heng, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your stay experience with us. We are glad to read that you have had an enjoyable stay in Banyan Tree Macau. We look forward to welcoming you back to the resort in the future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Excellent service and nice hotel

Posted Jul 6, 2016
Pros: Service, decoration
Cons: Provide a user manual for the room swimming pool as I don't know how to control the temperature of the swimming pool.
Location: The location is very convenient. There are lot of shop for shopping at nearby.
Staff is really friendly and helpful. The facility of the hotel is really nice. We are really enjoy the spa and the service is amazing. The spa staff is really friendly and they are detail-oriented. They will care about our feeling and feedback in each single step. I highly recommended this hotel.
Comment from Hotel Management
Jul 20, 2016 by Jocelyn Heng, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you have enjoyed our service, facilities and our award-winning spa. On a side note, you may always call for assistance if you need to adjust the water temperature of our relaxation pool. Thank you once again for staying with us and we hope we have the chance to serve you again in a not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Beijing China

luxurious

Posted Jun 18, 2016
Pros: The staff addressed me by name and paid attention to all of my needs. Wonderful service.
Location: We took a cab across the bridge to get to historical sites, but had recommendations of alternative choices as well.
Our stay was a wonderful vacation, but a little too short. It just means that we need to come back.
Comment from Hotel Management
Jun 23, 2016 by Jocelyn Heng, Hotel Management
Dear Shannon, Thank you for your compliments on our genuine and hospitable service that was provided for you during your stay. We are delighted to hear that you plan to come back and we look forward to provide you our true Banyan Tree experience again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2016
It was a very nice experience. The room was spacious and luxurious. Had a very memorable time there. Definitely recommended if you're bringing someone special to Macau!
Comment from Hotel Management
Feb 1, 2016 by Banyan Tree Macau, Hotel Management
Dear Guest, Thank you for taking time to share your review with us and we are delighted to know that you had a very memorable time here at Banyan Tree Macau. We look forward to welcome you again in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Luxury at its best

Posted Oct 31, 2015
We stayed here for three nights for a luxurious stay in Macau. We found this hotel very good, friendly staff, excellent breakfast, good room service and facilities. Oh not to forget, they had excellent view from the room. However, the only thing we didn't like was that their beds and pillows that were not so comfortable. Else, overall stay was extremely good.
Comment from Hotel Management
Nov 3, 2015 by Michael Sousa, Hotel Management
Dear Vi, Thank you for your nice compliments about the great hospitality at Banyan Tree Macau. I am pleased to read that you had an enjoyable stay with us. Kindly be informed that hard pillow can be requested upon making the reservation or arrival. Once again, we highly appreciate your feedback and we hope we can welcoming you back in the future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from K

clean and comfortable

Posted Jul 31, 2015
complimentary cake was provided upon check in for birthday celebration. nice staff and room was excellent.
Comment from Hotel Management
Aug 5, 2015 by Michael Sousa, Hotel Management
Dear Guest, Thank you for taking time to write this review and share your stay experience with us, it is always such a pleasure to read that our guests enjoyed their time at Banyan Tree Macau. We look forward to welcoming you again in the near future to create another memorable stay. Best regards, Michael Sousa, Guest Relations Assistant Manager,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, AU

Close to everything! Fantastic service everywhere!

Posted May 6, 2015
Very very enjoyable experience! Stayed in room 2316 for one night! Free upgrade! Room was spacious and fabulous view, atmosphere and hotel where amazing. Breakfast in Saffron had way too much choice:) Def. coming back next year. !!! Only down side room in toilet wasn't so clean on the floor and hand wash holder sometimes got stuck and liquid wouldn't come out.
Comment from Hotel Management
May 15, 2015 by Michael Sousa, Hotel Management
Dear Bex, First of all thank you for your review and we are happy to know that you had a enjoayble experience here at Banyan Tree Macau. However we are regretted to hear that the cleanliness of the bathroom area was not up to the standard. I have already shared your experience to the respective departments for further investigation. We highly appreciate your feedback and we hope we can welcoming you back in the future. Best Regards, Michael Sousa, Guest Relations Assistant Manager.