Ratings based on 332 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Hong Kong

Room for Improvement

Posted Mar 26, 2017
Pros: The lobby is small but very cozy and decor is nice and with taste unlike those other tacky ones.
Cons: We had a huge room equivalent to the size of junior suite but furniture layout and partition is poorly done. Not typical of Four Seasons.
Location: Typical Macau type of entertainment
When I check-in the receptionist tried to make me go back to Expedia website to change the name as the booking name included my initial. After some back and forth exchange it was only when another girl at the reception took a look at the problem and decided that it was in fact very trivial so I don't have to go to Expedia website to make the chnage. They offered to give me and upgrade for a few hundred dollars more but the room was not exactly what they showed me. We had no idea where the hotel is and took the Venetian shuttle bus but it's quite a long way from the drop-off to the hotel. We had to ask for direction a few times and had to go through some shopping malls. Regardless breakfast is very good there and the choice and quality of food is superb.
2 out of 5
by A verified traveler

not up to mark

Posted Mar 19, 2017
There r lot of modern ultra plush options / new hotels available in Macau. Staff was superb but rooms not up to mark
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Great hotel and very helpful staff. Clean rooms and good location
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent hotel close to everything

Posted Feb 1, 2017
Pros: Hotel is absolutely majestic and at the same time provides tranquility, elegance and comfort.
service is exceptional; restaurants are outstanding; rooms are large and comfortable with everything you could possibly need; It is close to all other hotels and casinos (even connected to some) yet a nice quiet oasis to come home to. Would highly recommend it.
5 out of 5
by Chuen-Chung

This traveler left a rating score only Posted Dec 25, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
Amazing and terrific. The breakfast food and service are wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Best Hotel in Macao

Posted Dec 1, 2016
Everything was 5 stars ! Staffs were great ! Pool was great !! Restaurant was 1st class !
4 out of 5
Recommended
for Everyone
by A verified traveler from US

A ok hotel

Posted Nov 27, 2016
This hotel compare with other near by hotels i prefer to stay with others
5 out of 5
by A verified traveler

Really good hotel. Will visit this hotel again

Posted Nov 7, 2016 on Hotels
Amazing hotel and staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Great Stay

Posted Oct 28, 2016
Pros: Everything ! The front desk staff Lulu Was super nice and helpful !
The room was great ! Swimming pool was unbelievable ! Staffs was second to none !!