Ratings based on 2,584 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel ever

Posted May 22, 2017
Staff confirms your booking the moment you enter the hotel and bring you to the check in counter. Hotel room was big, comfortable and clean. Great city view. Simply lovely
Comment from Hotel Management
May 25, 2017 by Nathan, Hotel Management
Dear guest, Thank you for your positive feedback and making us your best hotel in Macau. It was our pleasure having you with us and we hope to welcome you back soon. Nathan Yu Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service!

Posted May 19, 2017
Pros: excellent service, room comfortable and big
Awesome staff, from door man to housekeeping! arrived at main entrance, greeting by the concierge who immediately help us to store our luggage and we proceed to do our check in ie room was not ready so we can go & have our lunch and sightseeing. We back to hotel after 3pm, room is ready and being told concierge will our luggage to our room :-) thumbs up!
Comment from Hotel Management
May 25, 2017 by Nathan, Hotel Management
Dear guest, Thank you for sharing your kind words about our associates. We are so glad you enjoyed your stay and we can't wait to serve you again. Nathan Yu Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel, the galaxy suite was wonderful

Posted May 6, 2017
Excellent staff and so much to do. The pool area is outstanding
Comment from Hotel Management
May 9, 2017 by Nathan, Hotel Management
Dear guest, Thank you for sharing your kind words about our associates. We are so glad you enjoyed a great time on the resort deck and we can't wait to serve you again. Nathan Yu Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent Hotel

Posted Apr 29, 2017
Pros: The rooms, the businesses, and the Giant Crystal Show, etc.
Cons: It could be better if a free cell phone can be provided.
Location: It is close to another five star hotel, the Venetian, and many restaurants.
The magnificent hotel has a lot of high grade businesses in it. I was able to buy the TurboJet tickets in the hotel. The hotel room is very large with great views and shiny facilities. The display of the giant crystal with music was very impressive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

located in great complex

Posted Apr 25, 2017
Pros: service and cleanliness
Cons: airport shuttle service timing - we had to take taxi as service ends at 9pm and starts only at 11am deposit by credit card improved
Location: great in complex and walkable to other areas or hotels nearby
1. disappointment with bus shuttle service. Flight delayed and when we got out of airport 9.05pm there were no service as it stops at 9pm; should arrange van service after 9pm on call to hotel for pick-up 2. long queue at check-in at 9.30pm as it was check-in plus check-out counters at same counters. Took 30 minutes wait 3. Unreasonable to request MOP/HK$2,000 as deposit either by cash (which will be returned at check-out) vs credit card which will take 2 weeks to refund - normally hotels will swipe the card and tear up the deposit upon check-out NOT collect money then refund where we will lose in forex buy/sell rates. 4. Very good response on hotel service and polite staff 5. Location is within a great complex
Comment from Hotel Management
Apr 27, 2017 by Nathan, Hotel Management
Dear Guest, Thank you for your feedback. We are very sorry to read our hotel shuttle bus service felt short of your expectations. We hope that this will not hinder you from staying with us in the future. Best Regards, Nathan Yu Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice swimming pool

Posted Apr 17, 2017
The hotel is very good and many facilities in this hotel, e.g wave pool, water slide, etc.
Comment from Hotel Management
Apr 20, 2017 by Nathan, Hotel Management
Dear guest, Thank you for staying with us and taking the time to share your experience. We were absolutely thrilled to hear how much you enjoyed your time on the resort deck and we look forward to welcoming you back! Nathan Yu Quality Assurance Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlantic City, NJ

The Galaxy Macau: Excpetional Service and Luxury

Posted Apr 17, 2017
From the moment you arrive and are greeted by the bellman until the moment that same bellman escorts you to your departure you will experience customer service of the highest level surrounded by the luxury that is Galaxy Macau. If you are there with family, the pool area with its Wave pool and waterslide will not disappoint. The top of the line cinema featuring western and Chinese cinema will only be surpassed by one of the best food courts that you will ever experience. If you are there for gaming, the large casino floor with more Baccarat tables than a dozen American casinos combined will amaze you in its size and scope. The Galaxy also features the best poker action in Macau at the low and mid limits. It's games are not stocked with the number of pros that you will see crosstown at the Wynn. I cannot sing the praises enough of this pure Asian delight.
Comment from Hotel Management
Apr 20, 2017 by Nathan, Hotel Management
Dear guest, Thank you for staying with us and taking the time to share your experience. Your positive and extensive review will be very helpful for our future guests. Lovely pictures and we hope to see you soon! Nathan Yu Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for families

Posted Apr 16, 2017
We stayed over a weekend, and it was really nice. The pool was clean, very nice for kids. The staff were all very attentive. Lots of restaurants to choose from, however - kind of far to outside of the hotel area. Say the old town of Macau - be aware of the taxi, some will hike up their fare. Overall good experience.
Comment from Hotel Management
Apr 20, 2017 by Nathan, Hotel Management
Dear guest, Thank you for your positive feedback and I am happy to see you had a pleasant time at Galaxy. It was our pleasure having you with us and we hope to welcome your family back soon. Nathan Yu Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convienent stay

Posted Apr 15, 2017
Hotel with shuttle bus to many locations. Room lights R too dim. But toilet lighting was bright enough. Room sofa & chairs are a bit old. Casino for this hotel are too crowded as it was shared with a few hotel which is link. Hotel lobby had a beautiful performing fountain.
Comment from Hotel Management
Apr 20, 2017 by Nathan, Hotel Management
Dear guest, Thank you for staying with us and taking the time to share your experience. Your review will be very helpful for our future guests. We are glad that overall you enjoyed your time at our property. Thank you again and we hope to see you soon! Nathan Yu Quality Assurance Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
A nice hotel with great amenities and no need to leave the resort. The water park is shared by the other "Galaxy" hotels but never felt overrun by them. Highly recommend this resort.
Comment from Hotel Management
Apr 20, 2017 by Nathan, Hotel Management
Dear guest, Thank you for your positive feedback and I am so happy to see you had a great time at the resort deck. It was our pleasure having you with us and we hope to welcome you back soon. Nathan Yu Quality Assurance Manager