Property entrance

Reviews of Grand Emperor Hotel

4 out of 5
Grand Emperor Hotel
288 Avenida Comercial De Macau, Macau

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 530 reviews" "
Rating 8 - Good. 237 out of 530 reviews" "
Rating 6 - Okay. 56 out of 530 reviews" "
Rating 4 - Poor. 9 out of 530 reviews" "
Rating 2 - Terrible. 2 out of 530 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ching Man

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Misi

Stayed 1 night in Oct 2022

8/10 Good

WING SZE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2021

6/10 Okay

Ka Ki

Stayed 1 night in Aug 2021

10/10 Excellent

Sou Lan

Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Chi Man

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

8/10 Good

Yau Tim Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in central of town Hotel staffs are good at their jobs ;good services I especially want to say a Big thanks to staff YOYO Saw My requests are all possible with YOYO great help ( Birthday celebrations surprise, trip to Shenzhen and trip to chuhai and etc)
Stayed 4 nights in Dec 2019

10/10 Excellent

Vincent Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. Value for money in old macau area
Convenient location in old macau area. Free shuttle bus going to the port area, new macau and other places available just outside the hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

MohammadErfan

Stayed 2 nights in Nov 2019

10/10 Excellent

Yim Kuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Steve, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay there. The staff was always helpful and polite. they upgraded my room when they had an opening. A wonderful part of town. Away from the main casino strip and near a more historic neighborhood.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very well positioned, easy walk to city centre, excellent service.
Stayed 3 nights in Nov 2019

8/10 Good

JessC, BOS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can be confusing if you didn't know they place amenities in the drawer at bathroom. At first, I didn't know they were in the drawer, so I called housekeeping about the issue. They respond immediately and one of the housekeeper came to our room in less than 3-5 minutes. The deluxe room has some wear and tear, but overall, room in pretty good condition. We got to the hotel at 10:30AM and room is not ready, so we dropped our belongings with the concierge and walked to sightseeing places. By 2-2:30 PM, room is ready. Location is very convenient. Hotel offers free shuttle bus to and from ferry port, bus stops nearby and within walking distance to many sightseeing places. There is a free shuttle bus to the City of Dream that is very close to the hotel. The free breakfast buffet offers lots of selection. Will stay again the next time I come to Macau.
Stayed 1 night in Nov 2019

8/10 Good

Cheryl, Malaysia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and friendly staff duirng my stay in Macau!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclusive promotion
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Location- very central to most tourist spots. The room was very spacious & amenities in the room was good too . Staff very friendly, courteous & helpful. There is a free bus service to the casinos( Venetian etc) near the hotel.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best service hotels
Excellent hotel in Macau. They sent a minibus to pick up up from the airport. The counter representative was very nice. She personally wen to our rooms to explain everything. The best is the all can eat breakfast. OMG. Don't miss that! Definitely will stay again if we head back.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent service. We were impressed. Enjoyed the stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Chun Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting British feel to the property. Good turn down service. Very good value
Stayed 1 night in Jun 2019

8/10 Good

Siew Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Good location. A lot of buses to Cotai. Can walk to St Paul’s Ruin.
Stayed 3 nights in Jun 2019

6/10 Okay

CHI FAI

Disliked: Room comfort
Overall is good except too many noisy visitors, used talk loudly everywhere in lobby, corridor... However the location is perfect for me, so I would stay again with no choice.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday at The Grand Emperor Hotel Macau
The hotel was central and in the locality we wanted to stay in. We were upgraded and the room was clean and bed comfortable. The service staff were warm and helpful since it was the first time we were visiting Macau. The Assistant Front Office Manager Jenny Zhao very sweetly organised a birthday cake for my husband. We enjoyed our stay at the The Grand Emperor Hotel. We would recommend this hotel to anyone who wanted to visit Macau.
Stayed 3 nights in May 2019

10/10 Excellent

Fung Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come again next time.
The location is great. Check in time is very efficient . Reception is in Good manner. The breakfast is so good. Have lots of food to choose .
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Jasline, Malaysia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly and helpful staffs gave us a pleasant stay here. It’s very near to attractions like Ruins of St. Paul, Senado Square, Grand Lisboa and more. Definitely a great location!
Stayed 2 nights in Apr 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Nighter in Macau
Was upgraded upon check-in to a spacious executive room. The staff are friendly and take their time to explain all details of the amenities. Overall I can't fault my stay -- the property is dated but it still exudes charm. Breakfast tasted good and the selection was plenty. Recommended for a short stay.
Stayed 1 night in Mar 2019

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good value
Great attentive check in - big big room very comfortable- great breakfast. stocking up the mini bar each evening was nice and all included. I was in room 1629 At the front of the hotel Macau Tower visible from the window
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and comfortable but forgot to tidy the room on the 2nd day
Stayed 2 nights in Mar 2019

10/10 Excellent

Tomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wide room, free for mini bar, great sauna. Had a very relaxing time!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay. Have a good time here! Will come again.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

Hon Kwong Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Saket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - 5 Stars
This has got to be one of the most memorable experiences ever. We were upgraded to a Suite and loved it. The room was majestic - over 1,000 sqft with modern amenities and a breakfast buffet to die for.The location is central to nearly all of the tourist attractions and service was excellent. It is called Grand Emperor for a reason. Truly Grand and memorable. Thanks
Stayed 1 night in Dec 2018

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's my second time back at the Grand Emperor Hotel, and it was great as before! Very impressed with the service - the staff were very friendly and attended to our needs quickly. The family room we requested for was spacious, clean and well furnished! I am ever so pleased with the location - it is located within walking distance of tourist attractions such as the Ruins of St Paul and Senado Square and is only a 3-5 minute walk away from the centre area where you can hop on a bus to the New Macau area.
Stayed 3 nights in Jun 2017

8/10 Good

Missy Mo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, comfy bed and fantastic breakfast!
Check in was quick and our receptionist was friendly. They upgraded our room to include complimentary breakfast. Views were amazing from our 19th floor room. We had a deluxe room with a Kingsize bed...very comfy indeed :) Complimentary beer and soft drinks was a bonus too! We also had Handy which was great getting around Macau. Location was good for casino's and only 100m for complimentary shuttle bus to Studio City and City of Dreams...definitely worth a visit. Breakfast was great with lots of options. Highly reccommend and when we return to Macau will definitely stay again!!!

8/10 Good

Victor, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Overall, it was a great and comfortable stay. The bed was comfortable and the breakfast spread was good. Check-in and check-out was smooth and the staff, especially Ricky, the Manager, was very accommodating.

10/10 Excellent

Tiannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Big Rooms and excellent staffs
Location - There's shopping mall right beside the hotel. Walkable distance toThe Ruins of St. Paul's, and those nearby attractions. There's free shuttle bus from City of Dreams back to Hotel. Excellent services provided from Hotel Management! Definitely come back again when I'm visiting Macau again! Stayed March 2017, travelled with family

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alvin, UK

Liked: Cleanliness
Nice Location
Choose because Was very convenient place for my parents and close to shopping and restaurants.