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Get an overview of this hotel5-star family-friendly hotel near Cotai Strip

Location

This family-friendly Cotai hotel is located near the airport, within a 15-minute walk of The Grand Canal Shoppes and Cotai Strip. Macau Olympic Complex is 1.3 mi (2 km) away.

Hotel Features

Along with 2 restaurants, this hotel has a full-service spa and a casino. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free casino shuttle. Additionally, an outdoor pool, a nightclub, and a fitness center are onsite.

Room Amenities

All 791 rooms boast deep soaking tubs and offer free WiFi and dining areas. Free wired Internet and sitting areas are standard, as are LCD TVs with cable channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Grand Hyatt Macau features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. High-speed wired and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities measuring 86112 square feet (8000 square meters) include conference space. This luxury hotel also offers a casino, a children's pool, and a nightclub. A roundtrip airport shuttle (available on request) and an area shuttle are complimentary for guests. Onsite self parking is complimentary.

Grand Hyatt Macau has designated areas for smoking.

  • Snack bar/deli 
  • Poolside bar 
  • Coffee/tea in common areas 
  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Free airport transportation 
  • Arcade/game room 
  • Total number of rooms - 791 
  • Number of floors - 32 
  • ATM/banking 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Casino 
  • Coffee shop or café 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Full-service spa 
  • Free casino shuttle 
  • Free ferry terminal shuttle 
  • Hair salon 
  • Tours/ticket assistance 
  • Designated smoking areas 
  • Designated smoking areas (fines apply) 
  • Free wired high-speed Internet 
  • Children's club 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 11 
  • Nightclub 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Year Built 2009 
  • Free area shuttle 
  • Number of restaurants - 2 
  • Conference space size (feet) - 86112 
  • Outdoor tennis court 
  • Conference space size (meters) - 8000 
  • Number of meeting rooms - 10 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 2 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Supervised childcare/activities 
  • Children's pool 
  • Outdoor pool 
  • Wedding services 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Area shuttle (complimentary)  
  • Snack bar/deli  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Separate dining area  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • Room service (24 hours) 
  • Pay movies 
  • Separate sitting area 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Free local calls 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Deep soaking bathtub 
  • Slippers 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Separate dining area 
  • Cable TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • LCD TV 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Espresso maker 

Where to Eat

Beijing Kitchen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Mezza9 Macau - Overlooking the pool, this restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Lobby Lounge - This cafe specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 

Spa Services

Isala Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Deep tissue massage 
  • Steam room in spa 
  • Number of treatment rooms 15 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 575 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Debit cards not accepted

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MOP 300 and MOP 1127 for adults, MOP 300 and MOP 1127 for children (approximately)
  • Rollaway bed fee: MOP 575 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 10 children 1 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Club Room Benefits Offer

Book a stay in any Club, Premier, or Suite (Diplomat) room category and receive breakfast with Chinese and Western selections, all-day light refreshments, afternoon tea, evening cocktails and canapés, and 1-hour use of club meeting room per day, subject to availability.

Must book a Club , Premier, or Suite (Diplomat) room category to receive benefits. Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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