Ratings based on 318 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2017
Enjoyed a terrific overnight stay. Great room and facilities. We wished we had booked another night to enjoy the hotel more.
Comment from Hotel Management
Apr 22, 2017 by Sabrini Foo, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
by A verified traveler

Posted Mar 7, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
4 out of 5
Recommended
for Couples
by A verified traveler

-

Posted Feb 20, 2017
Pros: -
Cons: -
Location: -
-super nice hotel -comfortable hotel suite room -helpfulness staff
Comment from Hotel Management
Feb 22, 2017 by Danny Chao, Hotel Management
Thank you for sharing your experience. We are delighted to learn that you appreciate our room and the services provided to you. It really means a lot to us. Thank you again for leaving such a positive review of your stay, we look forward to welcoming you back soon.
5 out of 5
by A verified traveler

Posted Feb 6, 2017 on Hotels
Splendid
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future
4 out of 5
by A verified traveler

Value for money stay at Grand suite

Posted Dec 11, 2016 on Hotels
Service staff were welcoming and helpful. Suite room was large and cheap
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Spacious rooms, wonderful staff

Posted Nov 10, 2016
Location: Great location with a short walk to Venetian, Parisian and Wynn Palace.
Stayed here for a conference. The staff are well trained and very polite. They go out of their way to give guests a very warm welcome. Its also very close to all the major attractions in the Cotai area. The only thing is that the shuttle bus stop is not located directly in front of the hotel and it was quite confusing trying to find where it is located at the City of Dreams complex.
Comment from Hotel Management
Nov 20, 2016 by Nick Feng, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
by A verified traveler

Posted Oct 15, 2016 on Hotels
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
4 out of 5
by A verified traveler

Relax and Comfortable

Posted Sep 30, 2016 on Hotels
It was good and I will come back in need.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
by A verified traveler

Nice and comfortable

Posted Sep 29, 2016 on Hotels
It's a great experience staying there. Staff is nice and helpful.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.