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Get an overview of this hotel4-star family-friendly hotel near Cotai Strip

Location

This family-friendly Cotai hotel is within 1 mi (2 km) of The Grand Canal Shoppes and Cotai Strip. Macau Olympic Complex is 1.3 mi (2.1 km) away.

Hotel Features

This smoke-free hotel features a full-service spa, a casino, and a restaurant. Free WiFi in public areas is provided, as well as free valet parking, a free airport shuttle, and a free shopping center shuttle. Additionally, an outdoor pool, a nightclub, and 3 bars/lounges are onsite.

Room Amenities

All 322 rooms offer free WiFi, 2 bathrooms, and kitchenettes with refrigerators. Other amenities available to guests include iPod docks, 24-hour room service, and TVs.

Hard Rock Hotel

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hard Rock Hotel features an outdoor pool and a spa tub. Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a swim-up bar. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

This 4-star property offers access to a business center and limo/town car service. This family-friendly hotel also offers a casino, a children's pool, and a nightclub. Guests can use the health club at a partner property. A roundtrip airport shuttle at scheduled times and an area shuttle are complimentary for guests. Onsite self parking and valet parking are complimentary.

Hard Rock Hotel is a smoke-free property.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Free airport transportation 
  • Arcade/game room 
  • Total number of rooms - 322 
  • Number of floors - 30 
  • ATM/banking 
  • Number of bars/lounges - 3 
  • Breakfast available (surcharge) 
  • Business center 
  • Casino 
  • Coffee shop or café 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Fitness facilities 
  • Full-service spa 
  • Free ferry terminal shuttle 
  • Free shopping center shuttle 
  • Gift shops or newsstand 
  • Hair salon 
  • Electric car charging station 
  • Pool umbrellas 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Limo or Town Car service available 
  • Multilingual staff 
  • Nightclub 
  • Free valet parking 
  • Picnic area 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Free pool cabanas 
  • Year Built 2009 
  • Free area shuttle 
  • Free self parking 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Spa tub 
  • Steam room 
  • Children's pool 
  • Outdoor pool 
  • Swim-up bar 
  • Free use of nearby fitness center 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Kitchenette  
  • Area shuttle (complimentary)  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Free valet parking

Room Amenities

  • Pay movies 
  • In-room climate control (air conditioning) 
  • Free newspaper 
  • Air conditioning 
  • Phone 
  • Kitchenette 
  • Refrigerator 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Second bathroom 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Television 
  • Free WiFi 
  • iPod docking station 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Breakfast is available for a surcharge each morning.

Hard Rock Cafe - This cafe specializes in American cuisine and serves lunch and dinner. Reservations are required.

R Bar - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.

Din Tai Fung - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.

24-hour room service is available.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock SPA. Services include manicures and pedicures.

  • Manicures and pedicures 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 15:00:00

Special check-in instructions:

Check-out

Check-out time is 11:00:00

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MOP 575 per day.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

Union Pay

Parking height restrictions apply

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway bed fee: MOP 575 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name


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4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
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Hardrock

4 out of 5
by from thailanf
Posted Feb 15, 2017
Nice hotel and very convenien to find the shoping area and find somthing ti eat at soho
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My stay in your hotel was fantabulous!

5 out of 5
by from Manila
Posted Dec 5, 2016
My stay in your hotel was only 3 days and missing it already. Everything was nice in the room. Separate bathroom and toilet was convenient and time saving. I love the bed and the cute guitar logo in your pillows:) i love our view at night too. Hoping to stay there again someday.
Comment from Hotel Management
Dec 7, 2016 by Suzanne C.
Hi Amira, Thank you very much for taking time to share your experience as well as your compliments with us. We are very thrilled to hear that your stay with us was fabulous and you love everything in our room! We will definitely share your compliments with our team members as it is an encouragement to our team members to provide better service to our valuable guests! We look forward to your return to Hard Rock Hotel Macau very soon! Rock On!
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Nice Hotel, Great Service

5 out of 5
by from Singapore
Posted Nov 17, 2016
Hard Rock Hotel have never failed my family and me so far. Glad the standard remains. Will definitely visit again in future.
Comment from Hotel Management
Nov 21, 2016 by Suzanne C
Hi Asta, Thank you very much for taking time to share your experience as well as your compliments with us. It's our honor to receive such a wonderful feedback from you! Thank you so much for your great support to our hotel! We will definitely share your compliments with our team members as it is an encouragement to our team members to provide better service to our valuable guests! Thank you so much for recommending our hotel to other guests! We look forward to your return to Hard Rock Hotel Macau very soon! Rock On!
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Nice hotel and easy to get to other casinos .

5 out of 5
by from London
Posted Nov 13, 2016
Very enjoyable stay and the hotel is excellent . Very polite and helpful staff. Would definitely stay here again when I next visit Macau.
Comment from Hotel Management
Nov 17, 2016 by Suzanne C
Hi Joe, Thank you very much for taking time to share your experience as well as your compliments with us. We are glad to hear that you enjoyed your stay as well as the service provided by our "very polite and helpful" team members! We will definitely share your compliments with our team members as it is an encouragement to our team members to provide better service to our valuable guests! Thank you so much for recommending our hotel to other guests! We look forward to your return to Hard Rock Hotel Macau very soon! Rock On!
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Nice hotel close to city view and good casino

5 out of 5
by
Posted Sep 27, 2016
Hotel was amazing I've planned for 7 days but i've decided stay bit longer! Close to any hotels and casino also they've got suttle bus for free.
Comment from Hotel Management
Sep 29, 2016 by Suzanne C
Thank you very much for taking time to share your experience as well as your compliments with us. We are very glad to hear that you have decided to stay a bit longer with us! We will share your compliments with our team members as it is an encouragement to our team members to provide better service to our valuable guests! We look forward to your return to our hotel soon! Rock On!
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5 out of 5
by
Posted Aug 26, 2016
Hotel is not packed with people giving privacy to the guests.
Comment from Hotel Management
Aug 29, 2016 by Suzanne C
Hi Jacob, Thank you so much for taking time to share your experience with us. We are very glad to hear that you enjoyed your stay with us! We look forward to your return to Hard Rock Hotel Macau! Rock On!
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Hard Rock life style

5 out of 5
by from Makkah
Posted Aug 23, 2016
Its soooooo was. I loved my stay in the Hard Rock macau. Amazing room. Amazing view. Amazing staff. Amazing food. Everything was just perfect. We were treated like kings
Comment from Hotel Management
Aug 24, 2016 by Suzanne C
Hi Hatem, Thank you very much for taking time to share your experience as well as your compliments with us. It's our great honor to know that you loved your stay with us! Also, we are very glad that you found everything was just perfect in our hotel! We will definitely share your great comment to all our team members as it is a great encouragement for all of us to provide better service to all our guests! We look forward to your return to Hard Rock Hotel Macau! Rock On!
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Value of money

4 out of 5
by from HK
Posted Jul 9, 2016
The staff is friendly. Shuttle bus service is good. Value for money :)
Comment from Hotel Management
Jul 12, 2016 by Suzanne C
Hi Lee, Thank you very much for taking time to share your experience as well as your compliment with us. We are more than happy to hear that you are satisfied with our free shuttle bus service and the service provided by our "friendly" team members! We will definitely share your comment with all our team members! Hope to see you again soon! Rock On!
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5 out of 5
by
Posted Jun 23, 2016
Great hotel. Although nearby eateries had very expensive pricing for basic food and drinks.
Comment from Hotel Management
Jun 30, 2016 by Suzanne C
Thank you so much for taking time to share your experience with us. We are happy to hear that you like our hotel! We look forward that we can see you again! Rock On!
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Nice big room and comfy bed

4 out of 5
by
Posted Apr 25, 2016
Pleasant stay. Staff was very nice and room is spacious
Comment from Hotel Management
Jul 1, 2016 by Suzanne C
Thank you for taking time to share your experience as well as your compliment with us. We are more than happy to hear that you enjoyed your stay and you like our room as well as the service provided by our "very nice" team members! We would definitely share your compliment with our team members! Look forward to see you again in Macau! Rock On!
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