Ratings based on 530 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from thailanf

Hardrock

Posted Feb 15, 2017
Nice hotel and very convenien to find the shoping area and find somthing ti eat at soho
Comment from Hotel Management
Feb 21, 2017 by Suzanne C., Hotel Management
Hi touch, Thank you so much for taking time to share your experience as well as compliments with us! We are very happy to hear that you found our hotel nice and convenient for you! We hope to see you again very soon! Rock On!
4 out of 5
by A verified traveler

7/10 Great hotel, comfortable & clean

Posted Dec 15, 2016 on Hotels
The room itself was perfect, in fact everything was pretty much perfect except for the following: 1. Bathtub stopper is faulty. I filled up an entire tub of water but came back to an empty tub 15 minutes later. 2. Hair dryer wire so a little bit too short. 3. Staff were generally polite but the staff I talked to over the phone needs to learn a bit of phrasing... I paid for three pax but the room was only equipped for two people when I checked in; when I called guest services, the staff questioned me and I quote him, "did you pay for the third person?". OF COURSE I DID. HELLO?!?! I'M NOT SOME CHEAP PERSON WHO SNEAKS PEOPLE INTO HOTEL ROOMS. Long story short, the staff should have checked the records and not question the guests. 4. The City of Dreams grand hall (main entrance) and Hard Rock Hotel's pool is under renovation. It doesn't pose a big problem when you're in your room, but you can hear construction noises when you're walking pass the area. It's not very pleasing to the eyes either. Was a little disappointed when I arrived as the hotel did not notify us earlier.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you very much for taking time to share your experience with us! It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad to hear that everything was pretty much perfect during your stay! For the feedback about the bathtub stopper, hair dryer and maintenance & renovation issue, we will share with our Management and Housekeeping Team for further investigation and improvement. For the feedback about our Contact Centre team member, I will personally look into this matter and we will share this with Contact Centre for further improvement. Please accept my apologies that we were not able to deliver the experience you were hoping for. Thank you for sharing your constructive feedback with us! We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and we look forward to welcome you back to Hard Rock Hotel Macau.
4 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you so much for taking time to share your experience with us! Hope to see you again very soon! Rock On!
5 out of 5
by A verified traveler

Recommended Hotel

Posted Dec 11, 2016 on Hotels
Great hotel at a reasonable price. Will stay again if I visit Macau in the future.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you very much for taking time to share your experience and compliment with us! We are more than happy to hear that you will stay with us again if you visit Macau again in future! We look forward to see you again very soon! Rock On!
5 out of 5
by A verified traveler

Posted Dec 8, 2016 on Hotels
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for taking time to share your experience with us! Hope to see you soon! Rock On!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila

My stay in your hotel was fantabulous!

Posted Dec 5, 2016
My stay in your hotel was only 3 days and missing it already. Everything was nice in the room. Separate bathroom and toilet was convenient and time saving. I love the bed and the cute guitar logo in your pillows:) i love our view at night too. Hoping to stay there again someday.
Comment from Hotel Management
Dec 7, 2016 by Suzanne C., Hotel Management
Hi Amira, Thank you very much for taking time to share your experience as well as your compliments with us. We are very thrilled to hear that your stay with us was fabulous and you love everything in our room! We will definitely share your compliments with our team members as it is an encouragement to our team members to provide better service to our valuable guests! We look forward to your return to Hard Rock Hotel Macau very soon! Rock On!
5 out of 5
by A verified traveler

Great and comfortable hotel. Bed was superb.

Posted Nov 30, 2016 on Hotels
Great comfortable stay.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you very much for taking time to share your experience and compliment with us. We are very glad to hear that you like our hotel and you had a great comfortable stay with us! We look forward to welcome you back to Hard Rock Hotel Macau. Rock On!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice Hotel, Great Service

Posted Nov 17, 2016
Hard Rock Hotel have never failed my family and me so far. Glad the standard remains. Will definitely visit again in future.
Comment from Hotel Management
Nov 21, 2016 by Suzanne C, Hotel Management
Hi Asta, Thank you very much for taking time to share your experience as well as your compliments with us. It's our honor to receive such a wonderful feedback from you! Thank you so much for your great support to our hotel! We will definitely share your compliments with our team members as it is an encouragement to our team members to provide better service to our valuable guests! Thank you so much for recommending our hotel to other guests! We look forward to your return to Hard Rock Hotel Macau very soon! Rock On!
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you very much for taking time to share your staying experience with us! Hope to see you very soon! Rock On!
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you very much for taking time to share your awesome review with us! We look forward to see you again at Hard Rock Hotel Macau! Rock On!