Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 21, 2016
服務很好,睡得很好,也很開心,游泳池得舒服,而且去那裡都方便,就是沒有便利店不方便啊!還有是贏了一點錢。
4 out of 5
by A verified traveler from HK

Spacious and Quiet Room

Posted Jul 21, 2016
Last minute booking... This hotel is centrally located in Taipa, Macau. Easily accessible. Overall perception is Good except: 1. The design of the bathtub. If you are using the shower, there is no way you can avoid the water splashed onto the floor. 2. Stains on the toilet seat cover. We just noticed that before checked out (after we put on our glasses), we did not formally report this to the hotel.
3 out of 5
by A verified traveler from HKG

員工熱情有禮 唯酒店安排不足

Posted Jul 16, 2016
Pros: 員工整體表現甚佳
Cons: 改善循環穿梭巴士每個站上客的上限
Location: 鄰近威尼斯人,金沙城。
- 酒店員工充滿活力 熱情有禮 - 酒店外便有的士站 方便 - 來往銀河,新濠影匯的循環穿梭巴士預留的座位較少 於上一站已坐滿人 想成功上車極之困難 - 預訂了2間房間 到了CHECKIN時間只能READY到1間 另1間需要於下午17:00才有
Comment from Hotel Management
Jul 20, 2016 by Suzanne C, Hotel Management
CACA 您好! 首先十分感謝您抽空與我們分享您的住宿體驗! 得知您對我們酒同事們所提供的服務等很滿意, 我們感到非常高興! 感謝您的讚賞! 對於穿梭巴士每站上客的上限意見, 我們會與相應團隊分享以作進一步的考量或改善, 感謝您的建議! 希望在不久將來, 能再次為您提供更好的服務!
5 out of 5
by A verified traveler

幾好

Posted Jul 10, 2016
Gooood and great customer services And great accommodation
Comment from Hotel Management
Jul 12, 2016 by Suzanne C, Hotel Management
Thank you so much for taking time to share your experience as well as your compliment with us. We are so glad to hear that you are satisfied with the accommodation and the service provided by our team members! We will definitely share your comment with all our team members! Look forward to see you again in Macau! Rock On!
4 out of 5
by A verified traveler from HK

Value of money

Posted Jul 9, 2016
The staff is friendly. Shuttle bus service is good. Value for money :)
Comment from Hotel Management
Jul 12, 2016 by Suzanne C, Hotel Management
Hi Lee, Thank you very much for taking time to share your experience as well as your compliment with us. We are more than happy to hear that you are satisfied with our free shuttle bus service and the service provided by our "friendly" team members! We will definitely share your comment with all our team members! Hope to see you again soon! Rock On!
5 out of 5
by A verified traveler

Posted Jun 23, 2016
Great hotel. Although nearby eateries had very expensive pricing for basic food and drinks.
Comment from Hotel Management
Jun 30, 2016 by Suzanne C, Hotel Management
Thank you so much for taking time to share your experience with us. We are happy to hear that you like our hotel! We look forward that we can see you again! Rock On!
5 out of 5
by A verified traveler from hong kong

Posted May 29, 2016
Anything is good! Services are fine....room view is good
Comment from Hotel Management
Jun 24, 2016 by Suzanne C, Hotel Management
Hi kate, Thank you so much for taking time to share your experience as well as your compliments with us. We are glad to hear that you like our room and the service provided by our team members! We will share your great comment with all our team members! We look forward to see you again! Rock On!
5 out of 5
by A verified traveler

하드록

Posted May 16, 2016
깨끗하고 현대적인 느낌으로 젊은 여행객이 이용하기에 아주 좋은 호텔로 하드록이란 이름답게 무료로 10곡의 음악을 다운받을 수 있어서 음악을 좋아하는 사람들에겐 더욱 좋은 호텔
Comment from Hotel Management
Jun 24, 2016 by Suzanne C, Hotel Management
Thank you so much for taking time to share your experience with us and apologize that we are not able to respond in Korean. We are very glad to hear that you like our Sound of Your Stay - TRACKS program which you are able to download 10 special selected song free of charge! Hope to see you in Macau again very soon! Rock On!
5 out of 5
by A verified traveler from 大阪

贅沢ホテル

Posted May 8, 2016
超大型ホテルが立ち並ぶ中に丸く大きい建物がhardrockhotel ホテルにはカジノ、バー、クラブが併設されており若者が騒ぐにはベストなホテル
Comment from Hotel Management
Jun 30, 2016 by Suzanne C, Hotel Management
Thank you so much for your comment and apologize that we are not able to respond in Japanese. We are very glad to hear that you enjoyed your stay with us. We look forward to see you in Macau again very soon! Rock On!
5 out of 5
by A verified traveler from Brisbane, Australia

Excellent night.

Posted Apr 30, 2016 on Wotif
Pros: Great rooms, friendly staff
Cons: No shower cap provided. At checkin there was a lineup and some checkin staff were idle.
Location: Excellent location for access to Cotai activites
We only stayed on night, but it was a wonderful night. Thank you!
Comment from Hotel Management
Jun 30, 2016 by Suzanne C, Hotel Management
Hi Neal, Thank you so much for taking time to share your experience as well as your compliment with us. We are more than happy to hear that you like our hotel location, rooms and the service provided by our "friendly" team members! For the shower cap, we do provide shower cap in each guestroom inside our Amenity Box near the basin. We will share this comment with our team members to take note and for further improvement. We look forward to see you in Macau again! Rock On!