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Reviews of Holiday Inn Macau, an IHG Hotel

4 out of 5
Holiday Inn Macau, an IHG Hotel
Rua De Pequim 82-86, Macau

Reviews

7.8

Good

Rating 10 - Excellent. 221 out of 1000 reviews" "
Rating 8 - Good. 507 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

man vai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Meghana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel staff
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms smell like cigarettes! We stayed in a non-smoking floor but still cigarette smell was strong. Employees don’t smell it because they are used to it already.
Stayed 2 nights in Dec 2023

2/10 Terrible

Gilmar

Stayed 1 night in Dec 2023

8/10 Good

tze wei

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel showing some age. Room looks and smells old. Toilet seat falling off and shower heads leaking
Stayed 2 nights in Dec 2023

8/10 Good

Richard, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice
Stayed 1 night in Nov 2023

8/10 Good

HOI YEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Liked: Staff & service, property conditions & facilities, room comfort
Great location, great staff
In a great location, shops and larger hotels nearby, you can walk to old town, to the water. The lobby bathrooms needed attention. Excellent staff, all friendly.
Stayed 5 nights in Nov 2023

6/10 Okay

Aaron Chun Yang

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Kin Man

Stayed 2 nights in Aug 2023

8/10 Good

Benny

Stayed 1 night in Nov 2023

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Leano

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Lichan, Brooklyn Ny

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor property condition
Stayed 1 night in Oct 2023

8/10 Good

CÉSAR

Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, room was kept clean and room service and restaurant was adequate. Property a bit run down and lift bit dirty and smell of cigarettes, even if there is a nonsmoking sign.
Stayed 14 nights in Aug 2023

6/10 Okay

Junmin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
na
Stayed 1 night in Aug 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel within walking distance to other casino about 10 mins walk
Stayed 2 nights in Aug 2023

4/10 Poor

Kwok Fung

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly and provided us a free upgrade at check-in so we could have two rooms adjacent to each other. However, one of the guests got some kind of insect bite the night we stayed. She most likely got the insect-bite in bed. When she woke up in the morning, her ear was swollen. The next day, her ear had gotten worse and she had to get prescribed medication to treat the infection and ease the pain. The pictures of the hotel rooms definitely look much nicer than in real life. Though the rooms were clean but they look pretty outdated for the Holiday Inn brand. There were better choices and newer hotels around the same price per night in Macau. I thought the Holiday Inn brand would give me some peace of mind but I was wrong. Staff was helpful and nice, but I will never stay there again because of the insect-bite experience and how outdated the rooms were.
Stayed 1 night in Jun 2023

6/10 Okay

Ivy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ricky, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are so nice and friendly!
Stayed 1 night in Jun 2023

10/10 Excellent

Yun Shing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

4/10 Poor

BeeFong

Liked: Staff & service
Breakfast was lousy. Pillow too soft. No security for the lift to all level. Anyone can just press the lift button and go up.

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Mar 2023

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 21 nights in Feb 2023

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location
We booked for 3 people, but they have not prepared the room for 3 (coffee, tea, cups, glasses, towels etc were just standard for 2 people)
Stayed 1 night in Mar 2023

6/10 Okay

Laura

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Still trying to cope with the new tourist wave. Personnel is very friendly and helpful but the hotel does not work properly. I received no answer when I called and wrote an e-mail. But then at check in they gave me an upgrade, to compensate. Dirty carpet in room. Poor breakfast, restaurant closed.
Stayed 1 night in Feb 2023

8/10 Good

Ernest, Monterey Park

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient. Staff is very friendly and helpful. The property is a little dated but still acceptable
Stayed 3 nights in Sep 2022

10/10 Excellent

LT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Holiday Inn as always
International hotel group servicd. Friendly and respectful to customers.
Long working bench good for business trip.
Every item in the menu is available, even during COVID19.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Breakfast type is not enough as 1 4-stars hotel A little bit old hotel, not recommend to stay with such price
Stayed 1 night in May 2021

8/10 Good

IHSUAN

Business traveler
Liked: Staff & service
Disliked: Cleanliness
time for a make over.
the hotel seriously needs a renovation b4 it breaks its brand image. The wall paper are wet and torn, lights out, carpet are filthy with dirts.. good internet though.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Would stay again.
This was a staycation for my girlfriend. Since we can’t travel, she needed a vacation and this was it for her. Upon booking a very reasonable rate I learned that the deposit was more expensive than the room rate. I called and spoke to Vincent- and he was extremely accommodating and lowered the deposit significantly. She was very happy with her stay. Only one ding- she asked the cleaning person to give her a new wine glass and then caught her out of the corner of her eye washing it in the bathroom sink and drying it with bath towels. She called and got new ones from the front desk after. All in all this was a great value and accommodating staff that treated her with respect.
Stayed 6 nights in Jul 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020

10/10 Excellent

Richmon Nino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Desai, Tanzania

Traveled with family
Liked: Cleanliness, property conditions & facilities
Choice of breakfast wasn’t great and staff were not attentive. We had to ask for the cutlery many times.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Smelly rooms
We had booked three non-smoking rooms and had fully paid. When we arrived at around 5:45pm, the reception told us that only one non-smoking room remained. Ultimately we could only stay in 2 smoking rooms and 1 non-smoking room. The conditions of the smoking rooms were very bad. They were very smelly and our noses were badly irritated throughout the night and could not sleep.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. Walking distance to shopping area
Stayed 2 nights in Dec 2019

10/10 Excellent

pranit

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Chain Hung

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

King Ful

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Nov 2019

4/10 Poor

N, HK

Traveled with family
Disliked: Amenities, property conditions & facilities
牆太薄，沒有隔音。大堂太小，很擁擠的感覺。整個感覺就有點舊舊的，地點雖然很方便但品流有點複雜，感覺一般。
Stayed 1 night in Oct 2019

10/10 Excellent

Tomtom

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap price, really good location to travel around
Stayed 1 night in Oct 2019