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Reviews of Hotel Okura Macau

5 out of 5
Hotel Okura Macau
Galaxy Macau TM Resort, Ave Marginal Flor De Lotus, Cotai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liang-i, Monte Sereno

Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony Chung Ho

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Worthy of a 5 star hotel.
Stayed 3 nights in Mar 2024
Response from Hotel Okura Macau on Mar 11, 2024
Dear Mr. Anthony Chung Ho, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are pleased to hear about your compliments about our staffs. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Jonathan, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleasant stay with curious staff and well knowledge management. It was well chosen hotel and convenient location.
Stayed 1 night in Jan 2024
Response from Hotel Okura Macau on Feb 7, 2024
Dear Mr. Jonathan, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Perry, Sunnyvale

Stayed 2 nights in Jan 2024

10/10 Excellent

Jonathan, Honolulu

Stayed 1 night in Jan 2024

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Wai Kwong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service provided by those friendly staffs.
Stayed 1 night in Jan 2024
Response from Hotel Okura Macau on Feb 7, 2024
Dear Valued Guest Wai Kwong, Thank you for taking the time to write us a review. We are glad to hear that our staffs have met your expectations. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

VIJAY PRADIP

Stayed 4 nights in Dec 2023

10/10 Excellent

BOWEI

Stayed 1 night in Dec 2023

10/10 Excellent

Min Yen Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Checked in late and was offered late check out automatically. Minibar is complementary. Would always be my first choice of stay .
Stayed 1 night in Dec 2023
Response from Hotel Okura Macau on Feb 7, 2024
Dear Ms. Min Yen Veronica, Thank you for staying with us and taking the time to write us a review. We are pleased to hear that we will be always your first choice when you visit to Macau. It was a pleasure to have you as our guest and we look forward to welcoming you back to Hotel Okura Macau in the near future! -- David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

YEE KIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

KIT YING

Stayed 1 night in Dec 2023

10/10 Excellent

Boon Hau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Will stay again!
Stayed 1 night in Dec 2023
Response from Hotel Okura Macau on Feb 7, 2024
Dear Valued Guest Boon Hau, Thank you for staying with us and taking the time to share your review. We look forward to welcoming you back to Hotel Okura Macau in the near future! -- David D’Alessandro, Assistant Vice President – Hotel Operations

8/10 Good

Waichi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience
Best hotel experience, among a few in Cotai Macau. Font Desk Manager and Customer Service personnel provided top-notch assistances to our arrival pick-up and late check-in. Would definitely stay again!
Stayed 1 night in Dec 2023
Response from Hotel Okura Macau on Feb 6, 2024
Dear Mr. Gary, Thank you for staying with us and taking the time to write us a review. We are glad to hear that your stay experience was the best one in Cotai Macau. We look forward to welcoming you back to Hotel Okura Macau in the near future! -- David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Kui Ming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff services. Excellent hotel condition. Convenient location. Nothing to complain about.
Stayed 1 night in Dec 2023
Response from Hotel Okura Macau on Feb 7, 2024
Dear Valued Guest Kui Ming, Thank you for staying with us and taking the time to share your feedback about your pleasant stay. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations

8/10 Good

Lan

Stayed 4 nights in Nov 2023

10/10 Excellent

Kenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful
Stayed 1 night in Nov 2023

10/10 Excellent

Ampaivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent *****
Stayed 2 nights in Nov 2023

10/10 Excellent

YU TAT JACKY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jenson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have kids and celebrating their birthday, Okura Macau will prepare the room with kid tent in the room and provide fruit basket, birthday cake and a birthday box full of sweets and biscuits for the birthday boy/ girl. At Level 6 of Okura, your kids can also enjoy 2 Galaxykiz activities per day. As Okura is a Expedia VIP access hotel, you will also enjoy free Limo to and fro the airport.
Stayed 2 nights in Nov 2023
Response from Hotel Okura Macau on Jan 12, 2024
Dear valued guest Jenson, Thank you for staying with us to celebrate your child's birthday and taking the time to share your pleasant experience. We hope to welcome you and your family back to Hotel Okura Macau in the future.Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Perry, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Kamyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay
A massive thank you to Okura hotel for making our stay with them so special and we cannot wait to come back to them. Thank you for the amazing room upgrade and the unforgettable experience.
Stayed 2 nights in Oct 2023
Response from Hotel Okura Macau on Jan 12, 2024
Dear Mr. Kamyar, Thank you for staying with us and taking the time to share your pleasant experience. It was a pleasure to have you as our guest and we look forward to welcoming you all back to Hotel Okura again. Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Yik

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and big cosy room
Stayed 1 night in Nov 2023
Response from Hotel Okura Macau on Jan 12, 2024
Dear valued guest Yik, Thank you for staying with us and sharing your review. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Roberto

Liked: Cleanliness
I LIKE EVERITHING
Stayed 3 nights in Oct 2023
Response from Hotel Okura Macau on Dec 26, 2023
Dear Mr. Roberto, Thank you for staying with us and sharing your review. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Joanna

Stayed 2 nights in Oct 2023

10/10 Excellent

PF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Wai Pek

Traveled with partner
Liked: Amenities
Ver helpful and friendly staff
Stayed 1 night in Sep 2023
Response from Hotel Okura Macau on Nov 28, 2023
Dear Ms/Mr. Wai Pek, Thank you for staying with us and sharing your kind compliments to our staff. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

NGA KI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very kids friendly hotel
Stayed 1 night in Aug 2023
Response from Hotel Okura Macau on Nov 9, 2023
Dear Ms/Mr. NGA KI,Thank you for staying with us and sharing your review. We hope to welcome you back to Hotel Okura Macau in the near future. Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Fung Yee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service has been excellent, staff members are friendly, thoughtful and proactive!
Stayed 1 night in Aug 2023
Response from Hotel Okura Macau on Nov 9, 2023
Dear Ms. Fung Yee, Thank you for staying with us and your compliments. We hope to welcome you back to Hotel Okura Macau in the near future.Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations

10/10 Excellent

Katy Pui Yan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and sincere welcome from staffs at the lobby. Exceptional service and friendly reception/check in from Chloe.
Stayed 2 nights in Jul 2023
Response from Assistant Vice President – Hotel Operations on Sep 15, 2023
Dear Ms. Katy Pui Yan, Thank you for sharing feedback of your pleasant experience and compliment to our staff Chloe. We hope to welcome you back to Hotel Okura Macau!Best regards,David D’Alessandro

10/10 Excellent

Katy Pui Yan

Stayed 1 night in Jul 2023

10/10 Excellent

KA YI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 3 nights in Jun 2023

10/10 Excellent

Anurag

Stayed 2 nights in Jun 2023

10/10 Excellent

Lai Ka

Stayed 1 night in May 2023

10/10 Excellent

Damon Stanley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff service thru out my stay!
Stayed 2 nights in Apr 2021

10/10 Excellent

Ka Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

SERGIO, MACAO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. All staff were friendly and helpful. Whoever stayed upstairs kept running around all evening which was a bit annoying.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice and polite. The are is clean as well.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

MarcelMiranda, Macau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the amenities are great. Top😎👍
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Dens, SF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is our favorite in Macau. As an expedia Elite guest, we got upgraded to a beautiful suite room, they have a wine and cake waiting for us as we entered the room. My wife was happy with the personalized Anniversary card. Was looking forward to the waterpark at the galaxy but was disappointed to learn that its under maintenance until March.
Stayed 1 night in Jan 2020

10/10 Excellent

Pete, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a Japanese tea set in the picture. I was expecting one in the room, and I be able to make some nice tea. But unfortunately, there's none in the room. The tea included in the room is not even that nice. And not coffee machine, only instant coffee.
Stayed 2 nights in Dec 2019

10/10 Excellent

Chun Yeung

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love okura
The staffs are so friendly. The room is spacious
Stayed 1 night in Dec 2019

10/10 Excellent

Sunanthee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quite good, not only facilities but also staff attendance. For my son, Hotel celebrates his birthday. Giving us a bottle of wine for celebration. Also at the restaurant, Yamazato Japanese restaurant, Surprisingly they celebrated with birthday song and birthday desert.
Stayed 1 night in Dec 2019