Indoor pool

Reviews of Metropark Hotel Macau

3.5 out of 5
Metropark Hotel Macau
Rua De Pequim No 199, Macau

Reviews

8.0

Very Good

Rating 10 - Excellent. 139 out of 498 reviews" "
Rating 8 - Good. 238 out of 498 reviews" "
Rating 6 - Okay. 95 out of 498 reviews" "
Rating 4 - Poor. 16 out of 498 reviews" "
Rating 2 - Terrible. 10 out of 498 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ed

Stayed 3 nights in Nov 2023
Response from AM on Jan 8, 2024
尊敬的賓客,感謝閣下給予我們一次於您溝通交流的機會,並指出酒店的不足,如在入住期間遇到任何問題,請隨時與酒店當值經理聯絡解決。在此向您送上我們真誠的歉意。期待閣下下次入住能有不同的體驗。酒店全體員工期待下次能獲得閣下的滿分好評,祝願您和和家人身體健康,幸福美滿!

8/10 Good

MANOJ

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice place, convenient. Due to alots of people, try to come earlier for check-in as it says 3pm.
Stayed 1 night in Jun 2023
Response from Metropark Hotel Macau on Aug 14, 2023
Thank you for your most precious advice. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose Metropark Macau again!

10/10 Excellent

Kun

Liked: Cleanliness, property conditions & facilities
All met my expectations
Stayed 3 nights in May 2023
Response from am on Jan 8, 2024
尊敬的賓客,非常感謝閣下選擇了澳門維景酒店。很高興見到閣下對酒店的認可。期待閣下的再次光臨。

10/10 Excellent

Ching On

Stayed 1 night in Mar 2023
Response from AM on Jan 8, 2024
尊敬的賓客,非常感謝閣下選擇了澳門維景酒店。很高興見到閣下對酒店的認可。期待閣下的再次光臨。

2/10 Terrible

Reyna Jane

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2020
Response from 澳門維景酒店 on Oct 7, 2020
感謝您選擇澳門維景酒店,我們會不斷提升服務的品質,為您帶來更優質的旅居環境!期盼 閣下的再次光臨!

10/10 Excellent

Ka Pou

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 澳門維景酒店 on Oct 7, 2020
感謝您選擇澳門維景酒店,我們會不斷提升服務的品質,為您帶來更優質的旅居環境!期盼 閣下的再次光臨!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from 澳門維景酒店 on Oct 7, 2020
感謝您選擇澳門維景酒店,我們會不斷提升服務的品質,為您帶來更優質的旅居環境!期盼 閣下的再次光臨!

4/10 Poor

CHONG MEI

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
can be better
Bed was fine but found hair in the shower area , air conditioner was noisy and smell smoke from the bathroom during mid-night while choosing non-smoking room. I like Macau and wish come again.
Stayed 1 night in Jun 2020
Response from Metropark Hotel Macau on Jul 16, 2020
Thank you for choosing Metropark Hotel Macau and your most value opinions. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose Metropark Macau again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fast check-in & check-out, tidy room, comfortable bed, helpful staffs Cons: Misleading lift sign, overreacted while handling guest inquiry Assistant Manager Christine was very professional, took summary action to create and check-in my booking, while receptionist was kept occupying by other guests on the phone. I was told that non-smoking king bed room was not available but she was very helpful to arrange me one. Not to mention, it was a last minute booking. The elevator sign is misleading. Special thanks to Anna, who took visitors temperature in hotel lobby, came and rendered me assistance actively, when I was vaguely looking for the lift to hotel rooms. Turns out the lift opposite front desk does not reach to hotel room floor but to other facilities. In-room dining was served by staff Bonnie very politely. A good experience became a huge DISAPPOINTMENT until my check-out asking for the names of the staffs who helped me. I made it amply clear that it was not a complaint. So far from they refused to provide their names, they were making a fuss over it and the situation suddenly went hostile towards me when it was supposed to be my amicable feedback with compliments. After several phone calls that night, they finally compromised. I hope they did not randomly pick those names A & B & C just to cater for my request. For those workers who really helped the hotel guests, they deserve the compliments and supports. But the way they handle my request was merely adequate.
Stayed 1 night in May 2020
Response from Metropark Hotel Macau on May 11, 2020
Thank you for choosing Metropark Hotel Macau and your most value opinions. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose Metropark Macau again!

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from 澳門維景酒店 on Mar 18, 2020
感謝您選擇澳門維景酒店,我們會不斷提升服務的品質,為您帶來更優質的旅居環境!期盼 閣下的再次光臨!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local Flavor - Quiet and Comfortable
My husband and I and another couple enjoyed our two-night stay at the Metropark. We were in Macau to see the city, not to gamble, and found the Metropark a great place to stay. Our room was very clean and comfortable, and the staff was very nice and helpful, although not every staff member spoke English. Be prepared for that! Also, be prepared for lots of Chinese options at the breakfast buffet. But that's what we wanted and enjoyed...local flavor. Just outside the hotel, we found lots of interesting small restaurants and shops. We were able to walk from the hotel to a few of the casinos and a large department store, as well as to the historic area, and we used the Hop On Hop Off bus to see more of the city. If you arrive by ferry at the Macau terminal, there's a shuttle bus from the hotel to pick you up.
Stayed 2 nights in Nov 2019
Response from Metropark Hotel Macau on Nov 25, 2019
Thank you for choosing Metropark Hotel Macau and your most value opinions. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose Metropark Macau again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Clean room, with a small health club and staff are friendly. The only concern is that there are cigarettes smell in the non-smoking room. Probably smokers stayed there before and the smell got absorbed.
Stayed 1 night in Jun 2019
Response from Metropark Hotel, Macau on Jul 2, 2019
Thank you for your most value opinions. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose Metropark Macau again!

8/10 Good

Siew Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropark Macau
Stayed 3 nights in May 2019
Response from Metropark Hotel, Macau on Jul 2, 2019
Thank you for choosing Metropark Hotel, Macau. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose Metropark Macau again!

8/10 Good

hoi kiu kati

hotel is cleaned. View is not great but acceptable
Stayed 2 nights in Nov 2018

8/10 Good

RACHEL

Liked: Cleanliness, property conditions & facilities
Would stay again
3 adults in a Suite room. 3rd rollway bed is hard but others comfy. Plenty of toiletries. Limited English made room service for milk for English tea difficult and amusing, but it came in the end. Found some OK restaurants close by. We walked everywhere to tourist sites. Helpful concierge though English is limited they are polite and try. Big bonus free afternoon tea/beer food served in one of their restaurants
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotle. Clean & modern room. Easily accessible to downtwon Macau.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff & able to communicate well with knowledge
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Conveniently located near everything within walking distance. Hotel is recently renovated, clean and comfortable.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position facilities and staff with a shuttle bus to and from the ferry terminal. The buffet breakfast is good and reasonably priced. Highly recommended for the price.
Stayed 2 nights in Mar 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms and the right price!
Check-in was smooth and simple. We arrived early, so we dropped off our bags and walked around, then returned when the room was ready. The room and bed were very comfortable to stay in! If you do not want a casino in your hotel, then this would be perfect for you. It is walking distance from most places in the peninsula area and since we enjoy walking, it was easy for us to get around on foot. It's a 15-20 minute walk to Senado Square. To get to the Cotai strip, we'd taxi for about 70-80MOP.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
Excellent stay. In the more "normal area" of Macau (residential Chinese area). But 5 min from major casinos. Free transfer to the Ferry

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfort
Good location and easy to get everywhere for shopping eating

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to my friends
This is my third time staying with Metrolpark it is getting better and better. I did not expected the hotel has nice clean room and the new facility Mobile Tour , such a great facility which I don't have to get a call card for my friend to contact me.
Response from Metropark Hotel, Macau - Zeita Chau on Mar 1, 2017
Thank you for your precious advice, we are looking forward to having you here again.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth to stay
The room is clean, comfortable and spacious. The housekeepers are helpful and efficient.
Response from Zeita Chau on Jun 29, 2016
Thank you for your precious advice, we are looking forward to having you here again.

10/10 Excellent

KEE HOCK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Zeita Chau on Jun 24, 2016
感謝您的點評,我們會不斷提升服務的品質,希望閣下能再次入住港中旅澳門維景酒店,讓我們有機會再次爲您服務。

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Response from Zeita Chau on Jun 24, 2016
感謝您的點評,我們會不斷提升服務的品質,希望閣下能再次入住港中旅澳門維景酒店,讓我們有機會再次爲您服務。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in central Macau
Hotel comfortable, with Fridge and Electric kettle in room
Response from Metropark Hotel, Macau - Zeita Chau on Apr 11, 2016
Thank you for your possible comments, hope to see you again soon.

8/10 Good

Patrick, USA

Liked: Cleanliness, staff & service, room comfort
Great location near historic sites, OK condition
This hotel is located near the "old town" part of Macau. A bit away from the big casinos. But certainly not in a sleepy part of town! Plenty of shops, other hotels, etc that are open late into the night. Room was very quiet and comfortable enough for me for a 1-night stay by myself in Macau (visiting from Hong Kong). But room quality is not that good, which explains the cheap price. Stains on bed sheets, stains on couch, cracks in walls and trim, etc. The room was CLEAN (no dirt/etc) but not in good REPAIR (in a nicer hotel the above-mentioned items would be replaced). The staff was very nice at both check-in and check-out. I did not try the restaurant. Amenities in the room were nice. Included plug adapter, water kettle, instant coffee, tea, bottled water, toothbrush and paste, etc. Also the shower was pretty good and the shampoo has a really nice smell.
Response from Zeita Chau - Metropark Hotel,Macau on Apr 15, 2016
Thank you for your most value opinions, we are looking forward to having you here again.

8/10 Good

LIN

Liked: Cleanliness, staff & service, room comfort
Response from Zeita Chau on Jun 24, 2016
感謝您的點評,我們會不斷提升服務的品質,希望閣下能再次入住港中旅澳門維景酒店,讓我們有機會再次爲您服務。

10/10 Excellent

CHEE, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The deluxe room is very nice. New, clean and comfortable.
Response from Zeita Chau on Jul 28, 2016
Thank you for your precious advice, we are looking forward to having you here again.

8/10 Good

Alice, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was almost perfect but I was not satisfied & it ridiculous upon my check in. Has been informed from front line hotel staff that there not allow me for proceed check in due my name and passport name wss not match as I use my english name follow by surname name with passport full given name is different. I have no problem for all the while check in any country whenever I travel until there have told me I need to proof that I am the correct person even I have show them my check in voucher, official receipt, & official email to them. At last I can proof them with my credit card which that is really me. Make a common sense. If i am not the right person I would have not hold and official email,receipt,payment attachments unless that was an forwarded copy.
Response from Zeita Chau on Jul 28, 2016
Thank you for your precious advice, we are looking forward to having you here again.

8/10 Good

Su Yunzi, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
Its good but would be better with free breakfast. The room I was in was an older room, a bit dated. Should probably get a room below floor 16 as it appears to be renovated from observations of the floor. I did not view those lower floor rooms to confirm it. Its within walking distance to most of the sights of Macau. The hotel only have a courtesy ride to and from Macau's ferry to HK. Should you land in the Taipa ferry or the Macau airport, ride on the Wynn's Casino courtesy bus to Macau, will reduce your transportation costs. Have a wonderful time in Macau!
Response from General Manager on Jan 6, 2017
Thank you for your precious advice, we are looking forward to having you here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great budget hotel
Service was good, and staff was friendly. The hotel has recently undergone major renovations and so some parts of the property are very new but some parts are still worn out or under renovation. The check-in waiting line was too long.
Response from General Manager on Jan 6, 2017
Thank you for your precious advice, we are looking forward to having you here again.

6/10 Okay

Chai

Liked: Cleanliness, staff & service, room comfort
Good Location
Good Location,Have free shuttle bus to Macau ferry,near Lisboa,not sofar walk to Senado square,have a supermaket near hotel

10/10 Excellent

Gregory, Las Vegas, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropark Suite Was Great!
I was on business planning for an upcoming radio road show at the MGM Macau and stayed at this hotel for one night with my wife. We booked the standard room and the assistant manager upgraded us to a suite. It was really nice!
Response from General Manager on Jan 6, 2017
Thank you for your precious advice, we are looking forward to having you here again.

6/10 Okay

MaxZoeCoco, California

Liked: Cleanliness, room comfort
Disliked: Staff & service
Cleaniness
Courtesy free non alcoholic beverage available to patronage & room cleanliness very attractiveness
Response from Metropark Hotel, Macau - Zeita Chau on Jan 9, 2017
Thank you for your precious advice, we are looking forward to having you here again.

10/10 Excellent

bobo.

Liked: Cleanliness, staff & service, room comfort
nice!
the hotel met all our needs. it was clean, pleasant, and the staff were helpful. it is far form the airport.

6/10 Okay

Gaurav, Hong Kong

Disliked: Staff & service
Ok stay bad food and noisy
Hotel is under construction and lot of noise . Not know while booking. Internet is not even good to check email . Horrible food. Only good thing is location and efficiency

8/10 Good

cLing, brunei

Liked: Cleanliness, property conditions & facilities, room comfort
solo getaway, no casino, no smoking, great rest.
Upon arrival at the hotel, the receptionist was unable to locate my booking. However after a phone enqury, the gentleman found my booking. Although information specified the types of room required, same question still being asked, e.g. Smoking room, types of bed... Arrived by noon hence as usual, room unavailable until 14:30. Hence dropped off baggage and went for a stroll. Nearby hotel was little uncomfortable due upgrade renovation. A little distance from walking to heritage senado square however easy access if one takes busses. Room was amazing and very comfortable. It was an upgrade from superior room to deluxe. Appreciate the great sleep with nice music after a 4hours morning flight as well as a good stroll around.

8/10 Good

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Liang Yuen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Although the hotel was undergoing renovation the hotel made sure that we were not affected. Services provided were much better than our last stay several years ago. Buffet breakfast good and price reasonable.

8/10 Good

Chun Che

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

My stay
Comfortable

8/10 Good

jagadish, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Macau
Stayed for One night. Value for Money. Breakfast could have been better

8/10 Good

Toshi, Kawasaki, Japan

Liked: Cleanliness, staff & service
Not perfect but a pleasant budget hotel
Checked in the morning, needed to wait a room assignment by the regular check in time. The room was reasonably sizable and well cleaned. It was possible to observe several of outdated parts but they were OK. Location is convenient for most entertainment (casinos and sightseeing spots) which were in the walking distance. In-room Wifi connection worked anyhow but was slow but also not stable, then need to prepare a mind set for not relying it.

8/10 Good

Joanne, Guangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropark Macao
Very pleased with the location, service, and value.

8/10 Good

KK L.

Liked: Cleanliness, room comfort
family trip
value for money, good location, but a rather small room.

6/10 Okay

Craig, Country NSW Australia

Liked: Staff & service, room comfort
Good location.
Good spot with restaurants next door and supermarkets around the corner. Walking distance to casinos if that's your bag. Walking distance to bus hub. Room was quite large by Asian standards which was a nice change - a bit run-down: stained carpet, some peeling wall-paper but clean. Being a bigger room compensated for it being a bit 'worn'. The hotel has this system: they give you a one-off 50MOP coupon per room which you can use for any food and beverage purchase in the hotel over 200MOP. So their buffet breakfast was 50MOP so with the coupon for four of us, our breakfast was only 150MOP. Although the quality of the 'Western' food on offer varied, the Asian breakfasts were the same good quality so we ended up eating there each morning. Very good value.