Ratings based on 1,039 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

出入很方便

Posted Aug 25, 2015
酒店位處中心地帶,大三巴,十月初五街,福隆新街,葡京等地標都是徒步可達,很是方便。而且我們被upgrade到行政房間。。。整體是不錯的體驗。
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Accessible hotel

Posted Aug 24, 2015
Cons: Shuttle bus should be provided for visitor arrive Macao from Taipa Ferry Pier or the Airport
Location: Ruins of St. Paul's
The hotel located close to the town centre and Ruins of St. Paul's, full of attraction near by
5 out of 5
Recommended
for Everyone
by A verified traveler

房間很大,很華麗,非常舒適

Posted Aug 21, 2015
當天入住是我老公的生日,事前己發電郵致酒店,酒店禮貌地回覆可贈送生日蛋糕,我也感謝他們。 當天check in時才知道酒店也把我們的房間升級,我們也感意外,入住的房間真的很漂亮真係好捨得離開,多謝十六莆
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本、大阪

居心地の良いホテル

Posted Aug 16, 2015
場所は少し中心部から離れていますが、(セナドから歩いて10分くらい)大通りを通っていけるので夜でも安心です。 お部屋の広さは普通ですが、インテリアも落ち着きがあり、バスルームも清潔感があり大満足でした。 朝食もとてもおいしく、朝から食べすぎました。特にサラミがおいしかったです。 居心地が良すぎてホテルでかなりの時間を過ごしました。 ここに泊まりにマカオを訪れたいくらい大満足です。
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京近郊

フランス調の落ち着いたホテル

Posted Aug 13, 2015
セナド広場に歩いていけるのが良い。市街地にあるので古きマカオも堪能したい人には持ってつけかな? 部屋の清潔感は特筆。
Comment from Hotel Management
Aug 18, 2015 by Kathlene Marin, Hotel Management
Dear MARK, Thank you for your comments. I am pleased that you liked our proximity to the Senado Square which is a very popular attraction among tourists. We also appreciate your comments on the cleanliness of the room and our Housekeeping staff are greatly motivated to receive your comments. Looking forward to welcoming you back soon. Warm regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

快適なホテル

Posted Aug 6, 2015
町の中心地からは少し離れているが、セナド広場までも徒歩10分ちょっと。 アメニティはロクシタンでちょっとリッチな気分になれるホテルです。 朝食はおかずはそんなに多くはないが、パンの種類が豊富で美味しかったです。
Comment from Hotel Management
Aug 18, 2015 by Kathlene Marin, Hotel Management
Dear MIDORI, Thank you for your comments. Indeed, the hotel may be away from the big casinos in Cotai however we are just steps away from the popular tourist attractions in the Macau peninsula - bringing you close to experiencing the rich culture of Macau. The L'occitane bathroom amenities are very popular among our guests. We hope to see you again soon. Warm regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

立地良く便利です

Posted Aug 2, 2015
朝食も美味しかったです。 フィットネス、プール、Wi-Fiも無料で楽しめました。 とても豪華なロビーに圧倒されました!それだけでも、チェックインでワクワクしました!
Comment from Hotel Management
Aug 18, 2015 by Kathlene Marin, Hotel Management
Dear Valued Guest, Thank you for sharing your experience with us. I am pleased that your overall experience was pleasant and glad that you enjoyed our sumptuous breakfast to a great day ahead. The wifi has been upgraded in the beginning of the year and our guests are quite pleased with this facility. I am glad to receive your good comments too. We look forward to welcoming you back soon. Warm regards, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

是你下次仍然會選擇的酒店

Posted Jul 30, 2015
從碼頭坐車到酒店大概十五分鐘左右,有酒店車接載到酒店,但我這天要在車站等了兩班車才可以上到車。酒店房間不錯,客房員服務態度很有禮貌,打掃房間很整齊清潔。除了酒店内有餐廳外,酒店附近也有很多食店,便利店,手信街等。是一間不錯的酒店!
Comment from Hotel Management
Aug 18, 2015 by Kathlene Marin, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review of Sofitel Macau. I am pleased that overall your experience was pleasant. I am glad that you liked our location which is indeed steps away from many conveniences, the cleanliness of our rooms, and the staff attitude which are among the top in the most positively commented areas by our guests. I am sorry that you had to wait a bit longer than expected for the shuttle bus. I have shared your comments with the owning company which manages this facility. Thank you again and we look forward to your next visit. Warm regards, Kathlene Marin Guest Experience Manager
2 out of 5
by A verified traveler from japan

no taxi support by concierge

Posted Jul 22, 2015
Pros: nothing 無し
Cons: The flushing lever is half-broken, not to stop water flow in lavatory pan of my room often トイレの水洗レバーが壊れかけていて、水が流れっぱなしに何度かなった
Location: World heritage site Senado square within 5-minute walk 世界遺産セナド広場徒歩5分
I asked a concierge to make a taxi fleet's dispatcher call, but he refused my request and said "Wait at the taxi stand, because that Macau taxi does not receive booking/reservation." I strongly believe that his reason is not true since a taxi painted in yellow can be arranged through telephone booking such as Macau Yellow Taxi Booking and Macau Happy Mokes. We should not expect a taxi support by concierge. ホテルコンシェルジュにタクシー配車を依頼したら、タクシー乗り場で待ってろと言われた。理由はマカオでは予約は受け付けていないとのこと。"Macau Yellow Taxi Booking"や"Macau Happy Mokes"といったタクシー会社で電話による配車依頼を受け付けているので、ホテルコンシェルジュの言った理由は事実ではない。ホテルコンシェルジュはあてにならない。
Comment from Hotel Management
Aug 18, 2015 by Kathlene Marin, Hotel Management
Dear Value Guest, Thank you for posting your review online. I am extremely sorry about your experience with the Concierge and for the inconvenience brought by this particular incident. Please believe me when I say that indeed Macau taxis cannot be booked in advance except for the private limousine or car service. Our Concierge ambassadors do try their best to assist with taxi however it is a very difficult situation in this side of Macau where taxi is not abundant. I am sorry that this experience affected your overall stay with us. I do hope you will give us another opportunity in the future to service you better. Your sincerely, Kathlene Marin Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

房間舒適整潔

Posted Jul 20, 2015
酒店外觀不是太討好,但房間內卻非常舒適整潔,沐浴用品齊全,而且是名牌用品。而餐廳選擇卻不多,但high tea 是很有質素,可以再次encore! 最後只嫌泳池太小。
Comment from Hotel Management
Aug 18, 2015 by Kathlene Marin, Hotel Management
Dear percy, Thank you for sharing your comments especially the good feedback on the cleanliness and comfort of our rooms and bath amenities. Indeed, both L'occitane and Hermes are loved by our guests. The pool is not the main feature in our hotel and if you are looking for one to do laps, it is indeed small. In any case, thank you again for your comments and we look forward to seeing you again. Warm regards, Kathlene Marin Guest Experience Manager