Ratings based on 3,225 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Good hotel

Posted Dec 10, 2017
Nice hotel but too expensive. Got upgrade to premier toom.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Good stay at the Royal Hotel Macau

Posted Dec 6, 2017
Pros: Hotel rooms were spacious and clean.
The staff at the Royal Hotel were friendly and helpful. My husband and I stayed for one night and was upgraded to a larger room. That was a nice surprise. Location is good and a 10 min walk to the centre for shopping and restaurants.
Comment from Hotel Management
Dec 12, 2017 by Hotel Royal Macau, Hotel Management
Dear Rose, We appreciate you taking the time to provide us with such lovely feedback of your stay. We are very delighted to hear that our spacious & clean guest room, helpful & friendly staff, and convenient location met your needs and expectations. Thank you for your review and We hope to welcome you back again soon. Sincerely, Hotel Royal Macau
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

Hotel Royal fantastic hotel

Posted Nov 21, 2017
Location: Great location close to the old city, I walked everywhere from there.
Stayed there for 5 nights. Loved the free data loaded mobile phone the hotel gives to use while staying there. The staff were always nice and helpful (even when I asked for a replacement phone because I forget to charge it). I have no complaints.
Comment from Hotel Management
Dec 2, 2017 by Hotel Royal Macau, Hotel Management
Dear Gary, Thank you for taking the time to post your review on Expedia following your recent stay with us. Providing impeccable customer service is always our priority. We are happy to know that our convenient location, complimentary handy phone service, and helpful & friendly service have given you an enjoyable stay. It is our pleasure to provide excellent service to our guests during their stays and we look forward to welcoming you back again soon. Sincerely, Hotel Royal Macau
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Friendly staff and clean rooms, very happy with my stay
Comment from Hotel Management
Dec 2, 2017 by Hotel Royal Macau, Hotel Management
Dear guest, Thank you for taking the time to post your review on Expedia following your recent stay with us. Providing impeccable customer service is always our priority. We are happy to know that our helpful & friendly service, and clean & tidy guest room have given you an enjoyable stay. It is our pleasure to provide excellent service to our guests during their stays and we look forward to welcoming you back again soon. Sincerely, Hotel Royal Macau
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Very friendly staff. Good value for money. Good location. Shuttle bus is frequent enough and is free.
Comment from Hotel Management
Nov 26, 2017 by Hotel Royal Macau, Hotel Management
Dear guest, Thank you for sharing your great experience in the Expedia community. It was our pleasure to have you staying at our hotel. We are happy to know that our friendly & attentive staff, convenient location, and complimentary shuttle bus service have given you an enjoyable stay. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Sincerely, Hotel Royal Macau
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Superb Service and extras

Posted Oct 22, 2017
Pros: The hotel was located away from the main busy and noisy big hotels area. It had free shuttle to and from the closeby ferry terminal.
As I was a visitor without any means of reliable communication, the complimentary cell phone provided by the hotel was great. I used it for Google maps and walking trips. The staff were very knowledgeable and helpful.
Comment from Hotel Management
Nov 25, 2017 by Hotel Royal Macau, Hotel Management
Dear J Horne, Thank you for sharing your great experience in the Expedia community. It was our pleasure to have you staying at our hotel. We are happy to know that our convenient location, complimentary shuttle bus service, convenient handy phone service, and friendly & helpful staff have given you an enjoyable stay. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Sincerely, Hotel Royal Macau
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Posted Oct 15, 2017
Good location and nice staff , I lost my wallets in taxi . They are helping me check the camera and told me how to go to Plice office .
Comment from Hotel Management
Nov 23, 2017 by Hotel Royal Macau, Hotel Management
Dear carmen, Thank you for sharing your great experience in the Expedia community. It was our pleasure to have you staying at our hotel. We are happy to know that our convenient location, helpful and attentive staff have given you an enjoyable stay. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Sincerely, Hotel Royal Macau
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Good hotel good location with free hotel suttle bu

Posted Oct 5, 2017
The hotel which provide a free mobil phone for hotel guest to use
Comment from Hotel Management
Nov 29, 2017 by Hotel Royal Macau, Hotel Management
Dear ivan, Thank you for sharing your lovely comments on Expedia following your recent stay with us. It was our pleasure to have you staying at our hotel. We are happy to know that our convenient location, complimentary shuttle bus service, and useful “handy phone” service have given you an enjoyable stay. It is our pleasure to provide excellent service to our guests during their stays and we look forward to welcoming you back again soon. Sincerely, Hotel Royal Macau
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

it was a pleasant stay, ...

Posted Sep 5, 2017 on Wotif
Pros: the people are friendly and helpful. the breakfast is superb. the room is very clean
Location: location is alright. accessible to everything.
yes, it's an old hotel, but it has maintained it's cleanliness and classy. the people are very friendly and helpful. the receptionist, michelle, walked extra miles for me when i was reluctant to use my HK dollar as a deposit. that's what it should be, don't follow the books all the time, sometimes, you have to bend the rule for your customer. the only comment i would give is i think the complimentary bottle water should not be put neat lavatory instead, inside the room. my husband didn't want to drink it, thinking that the water came from the sink. other than that, it's all perfect...
Comment from Hotel Management
Nov 29, 2017 by Hotel Royal Macau, Hotel Management
Dear chai, Thank you for sharing your great experience in the Expedia community. It was our pleasure to have you staying at our hotel. We are happy to know that our helpful & attentive staff, decent buffet breakfast, convenient location, well-maintained facilities have given you an enjoyable stay. It is our pleasure to provide excellent service to our guests during their stays and we look forward to welcoming you back again soon. Sincerely, Hotel Royal Macau
4 out of 5
by Louis

A Night @ the Hotel Royal in Quirky and Chic Macau

Posted Sep 3, 2017 on Hotels
Macau is a spooky, bohemian, chic, and quirky place. I highly recommend a visit, and for reasons more than just gambling. The gambling parlors are lush and surreally large, but the quirky hodgepodge of architecture is equally fascinating. The hilly terrain is unique, and a fun hiking challenge. People say Macau is a small place, but to me it has so many intriguing aspects. The historical aspect is huge. The small shops and boutiques are amusing. As for the Hotel Royal Macau, it is a clean place and located in a good section, across the street from Vasco da Gama Jardim (a local park). However, they demand a 1000 RMB security deposit and when you get to the room, they have posted a warning that any water damage will cost the visitor a hefty price. I felt a little nervous about where to put down my water bottle, and I felt like I was staying in my uptight aunt's house.
Comment from Hotel Management
Nov 29, 2017
Dear Louis, Thank you for sharing your great experience in Expedia community. It was our pleasure to have you staying at our hotel. We are happy to know that our spacious & clean guest room, and convenient location have given you an enjoyable stay. It is our pleasure to provide excellent service to our guests during their stays and we look forward to welcoming you back to Hotel Royal Macau soon. Sincerely, Hotel Royal Macau