Coffee shop

Reviews of The Alan

4 out of 5
The Alan
18 Princess Street, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 261 out of 478 reviews" "
Rating 8 - Good. 126 out of 478 reviews" "
Rating 6 - Okay. 49 out of 478 reviews" "
Rating 4 - Poor. 23 out of 478 reviews" "
Rating 2 - Terrible. 19 out of 478 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

deborah

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, central hotel. Impressed by the really great decor and warm welcome. Fab spacious room too with the most enormous, comfy bed! Sadly all let down by terrible service at breakfast both mornings, they were obviously severely short-staffed. We waited over an hour to then be presented with a barely tepid Full English. Such shame as all the components were great! Our feedback was listened to, apologies made and our food was refunded however. Would definitely them another chance.
Stayed 2 nights in Mar 2024

10/10 Excellent

atilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel i loved it
Stayed 1 night in Feb 2024

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Watch out for the “classic” rooms - they’ve not been decorated since the nineties and not remotely in keeping with the aesthetic of the rest of the hotel. Other than the room, friendly staff and good location.
Stayed 2 nights in Feb 2024
Response from The Alan on Feb 20, 2024
Hello Matthew,Thank you for your feedback! We appreciate your compliments on our friendly staff and convenient location. We're sorry to hear that our "classic" rooms didn't meet your expectations in terms of decor. We'll certainly take your comments into consideration as we continue to strive for improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,Welcome Team @TheAlan

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thank you :)
Stayed 1 night in Feb 2024
Response from The Alan on Feb 6, 2024
Hello Naomi,I'm delighted to hear that you had a great stay! If you have any further comments or need assistance with anything else, feel free to let me know. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,The Alan Hotel Welcome Team

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Nice vibe right in the city centre with friendly staff
Stayed 2 nights in Jan 2024
Response from The Alan on Feb 6, 2024
Hello Graeme,Thank you for your positive review! We're delighted to hear that you enjoyed the vibe of our hotel right in the city center and that our staff made your stay memorable with their friendliness. We strive to create a welcoming atmosphere for our guests, and we're glad that you experienced just that.Best regards,The Alan Hotel Welcome Team

10/10 Excellent

leia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay thank you.
Stayed 2 nights in Jan 2024
Response from The Alan on Feb 6, 2024
Hello Leia,We're thrilled to hear that you had an amazing stay with us! Thank you for your kind words. If you ever find yourself back in the area, we'd be delighted to welcome you again for another fantastic experience. Safe travels until then!Thank you,The Alan Hotel Welcome Team

8/10 Good

Abdul R

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

MR philip

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Dec 2023
Response from The Alan on Feb 15, 2024
Hello Ben,Thank you for your feedback! We're glad to hear that you had a great stay with us. If you have any further comments or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly front desk staff
Stayed 1 night in Dec 2023
Response from The Alan on Feb 15, 2024
Hello Thomas,Thank you for your kind words! We're delighted to hear that you had a positive experience with our front desk staff. Providing excellent customer service is a top priority for us, and we're thrilled that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Sarah

Traveled with partner
Disliked: Amenities, property conditions & facilities
My biggest problem with this place is that you need to have your room key card placed in a slot on the wall if you want power (lights, outlets etc). We had asked for two key cards and planned to leave one in the slot when out so our devices could charge, but housekeeping pulled the card out when they were in the room. In a world where devices are so commonplace, basically denying guests the freedom to charge them is very odd. The bed was comfortable, and the heating/air conditioning was easy to use and responsive. I, as someone with relatively limited mobility, found the steps into the property to be quite tall and a bit of a problem. It's close to a tram station which is handy, but I wouldn't stay here again. The quality of the room (stained carpet and walls, slightly grimy bath) and restriction on electricity just weren't worth the price.
Stayed 2 nights in Dec 2023
Response from The Alan on Feb 6, 2024
Hello Sarah,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the power system in your room. We understand the importance of being able to charge devices conveniently, and we will review our procedures with housekeeping to ensure that guests' needs are accommodated. Additionally, we apologize for any difficulty you encountered with the steps into the property, and we will take your comments into consideration for future improvements. We appreciate your positive remarks about the comfort of the bed and the functionality of the heating/air conditioning system. However, we regret that the overall quality of the room did not meet your expectations.Warm regards,The Alan Hotel Welcome Team

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend
Really enjoyed my stay. The hotel was decorated to a high standard and was very clean. The staff were very friendly and thw breakfast was lovely. Would definitely stay again
Stayed 1 night in Dec 2023
Response from Alan on Feb 6, 2024
Hello Lia,Thank you for your glowing review! We're thrilled to hear that you really enjoyed your stay with us. It's wonderful to know that you appreciated the high standard of decoration, cleanliness, and the friendliness of our staff. We're also delighted that you enjoyed the breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Thank you,The Alan Hotel Welcome Team

6/10 Okay

Louisa

Traveled with family
Liked: Property conditions & facilities, room comfort
Stay was fine, but not worth the money
Room was fine but not ready when we checked in, although this was after the time given. When we finally got in the room, no bed for our child despite the fact we booked a family room. More waiting. Breakfast was also a wait as they cook to order. Food was delicious but only one coffee given, asked for another which did not arrive. The stay was fine but not worth the money.
Stayed 1 night in Dec 2023
Response from The Alan on Feb 8, 2024
Hello Louisa,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay. It is disheartening to hear that your room was not ready upon your arrival, especially after the designated check-in time. We understand the importance of a seamless check-in process and regret that we fell short in this regard. Additionally, we apologize for the oversight in providing a bed for your child in the family room. This is certainly not reflective of the high level of service we strive to provide and we regret any inconvenience it caused.Regarding breakfast, we regret to hear about the delay in service and the oversight in providing an additional coffee. We understand the importance of starting the day off right with a delicious meal and prompt service, and we apologize for any disappointment caused by the wait and the incomplete order.Please know that your feedback is extremely valuable to us, and we will use it to improve our services and ensure that similar issues do not occur in the future. We appreciate your understanding and patience during your stay.Best regards,The Alan Hotel Welcome Team

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
I stayed here for a night with my boyfriend for my birthday, we both enjoyed our stay found it very comfortable. The staff are helpful and accommodating and our room was brilliant, it was spotless and stylish, our bed was comfy and we slept very well. It’s also in the perfect area and everything is within a short walking distance. However there was a problem with the plug sockets not charging my phone (iPhone 15), saying the accessory was too powerful. The staff did come and do their best to help but they couldn’t do anything to fix the problem. But overall, I would stay here again and definitely recommend it.
Stayed 1 night in Dec 2023
Response from The Alan on Feb 6, 2024
Hello Darcy,Thank you for choosing to celebrate your birthday with us and for taking the time to share your experience! We're delighted to hear that you and your boyfriend enjoyed your stay and found it very comfortable. It's wonderful to know that our staff were helpful and accommodating, and that you appreciated the cleanliness and style of your room. We apologize for the inconvenience with the plug sockets and the issue with charging your phone. We appreciate your understanding and patience, and we're glad that our staff tried their best to assist you.Best regards,The Alan Hotel Welcome Team

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent city centre hotel
Perfect location for central Manchester - we had a room only basis room so cannot comment on food and drink at the hotel but the room was clean - comfy bed - service at reception extremely friendly and helpful. Could not fault it
Stayed 1 night in Dec 2023
Response from The Alan on Feb 6, 2024
Hello Emma,Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be in a perfect location for exploring central Manchester. We're delighted that you found your room clean with a comfy bed and that our reception team provided friendly and helpful service. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future! If you ever decide to try our food and drink options, we're confident you'll enjoy them just as much.Warm regards,The Alan Hotel Welcome Team

6/10 Okay

Everton

Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely modern hotel. Very comfortable room. Only downfall was waiting 40 minutes to be seated for breakfast. Still, we will definitely be booking here again.
Stayed 1 night in Dec 2023

6/10 Okay

Russell

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Samuel Josuah Kenneth

Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Stayed 1 night in Nov 2023

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quirky hotel
Lovely hotel but very noisy in the room next door - laughing and talking loudly til at least 4 in the morning - banged on the wall a couple of times - I agree this is no fault of the hotel and wouldn’t put me off staying again
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Aug 2023

8/10 Good

Thomas Stafford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly staff. Only issue was regulating the shower temperature was a little hit and miss.
Response from The Alan on Feb 20, 2024
Good afternoon,Thank you for your review! We're delighted to hear that you enjoyed our great location, cleanliness, and the friendliness of our staff. We apologize for any inconvenience you experienced with regulating the shower temperature. We'll make sure to address this issue promptly to enhance our guests' experience. We look forward to welcoming you back again soon!Best regards,Welcome Team @TheAlan

10/10 Excellent

Emily

Stayed 1 night in Nov 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good modern hotel with an industrial aesthetic, classy touch of a fridge in the room too. Windows could be better though, and did let in some street noise
Stayed 2 nights in Nov 2023
Response from The Alan on Feb 20, 2024
Hello David,Thank you for sharing your thoughts on your recent stay with us! We're glad to hear that you appreciated our modern hotel design with an industrial aesthetic, as well as the added convenience of having a fridge in your room. We apologize for any disturbance caused by street noise and will certainly look into improving our windows to enhance the comfort of our guests. Warm regards,Welcome Team @TheAlan

10/10 Excellent

Usman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to fault about our stay at The Alan and we will definitely be back. The rooms and spaces were well thought out, right down to the small details. Staff were fantastic throughout and the breakfast and coffee was great quality. We felt that the recommended parking option was overly expensive so we opted for a cheaper NCP slightly further out with no issues.
Stayed 1 night in Nov 2023
Response from The Alan on Feb 20, 2024
Hello Usman,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent stay at The Alan and that you appreciated the well-thought-out rooms and spaces, as well as the attention to detail. It's fantastic to know that our staff provided fantastic service and that you enjoyed the quality of our breakfast and coffee. We appreciate your feedback regarding the parking recommendation and will certainly take it into consideration for future guests. We can't wait to welcome you back on your next visit!Best regards,Welcome Team @TheAlan

10/10 Excellent

Megan

Stayed 1 night in Nov 2023

4/10 Poor

Abi

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great on the outside, disappointing on the inside
Great on the outside but disappointing on the inside. Hotel is centrally located, an easy walk from the station or nearby car Q Parks. It appeared great upon check-in, smart décor and lobby. The room was very basic, we booked a double room and had a ground floor twin with two small double beds. Room was large but with a minimal furnishings, a dated tabled and single chair. Heating in the room did not work, we had to run tap in bathroom for 5 mins to get clear water. Poorly built, could hear the room upstairs simply walking around. Check in staff were helpful and sympathetic, however the hotel was fully booked so they were unable to move us. We were given a tiny oil radiator for the night and offered a free drink at the bar. We waited with around 8 other guests to be seated at breakfast for 10-15 mins. Not enough tables set up considering the hotel was fully booked. Food was ok, eggs were over cooked, as per several other tables feedback that morning. Overall for a 4 star hotel, the stay did not reflect the price we paid not the website photos.
Stayed 1 night in Nov 2023

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room but no buffet breakfast
Disappointed that there wasn't a buffet breakfast
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but pricey parking off site.
Great Hotel with a really good industrial style. Breakfast really good. Rooms clean and comfortable. The hotel advertises there is car park but unfortunately there isn't! It's a private parking off site. We were advised 1 week before our stay we could book an off site parking through the hotel with a discount = not free of charge. If you book a week in advance, price is approx. 65 pounds for 48 hours (hotel discount included) . If you book 24 hours in advance (like we did) price is approximately 85 pounds for 48 hours. (hotel discount included). If, like us, you travel with a rented car it is not possible to pre-book the parking in advance as the online booking form requires a number plate, which we didn't have a week in advance as it's a rented car. Therefore that set us back another 20 pounds as could only book at time of car delivery 24 hours prior to stay, thus parking price inflation had occurred. Great stay in the hotel, just maybe not advertise there's a car park especially given the price. Or advertise there's car park and make it free for guests. Or advertise the price of car park at time of room booking, so guests with cars are aware of all charges at time of booking stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Sarah

Liked: Staff & service, property conditions & facilities
Absolutely fine for one night.
Stayed 1 night in Oct 2023
Response from The Alan on Feb 20, 2024
Hello Sarah,Thank you for your feedback. We're glad to hear that your stay met your expectations for a one-night visit. If you have any further comments or suggestions for how we can improve, please feel free to let us know. Warm regards,Welcome Team @The Alan

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable cleanness
Terrible stay. Urine stains on the toilet. Dusty floor. Coffee stains on the desk. The room doesn’t seem to be cleaned at all. Won’t be returning
Stayed 1 night in Oct 2023

8/10 Good

Andy

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
A nice comfortable hotel, centrally located and good for a quick city break.
Stayed 1 night in Oct 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Aiden

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
The check in experience was confusing, I was then walked in on my a staff member while I was unclothed - they didn’t knock and didn’t close the door when they noticed they just carried on trying to talk to me. I also heard them giggle to their colleague on the way out which seemed fairly unprofessional? The room itself was. Clean and nice but it was so loud, constantly people slamming doors and knocking around and i could hear everything from the streets outside. The aircon and heating in the room also didn’t work.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Traveled with family
Liked: Staff & service
Place was very central. Room AC was not great
Stayed 1 night in Oct 2023

4/10 Poor

A

Stayed 2 nights in Oct 2023

10/10 Excellent

Stuart

Stayed 1 night in Oct 2023

6/10 Okay

mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023