Ratings based on 257 Verified Reviews

3.8 out of 5
78% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

All that glitters sadly isn't gold.

Posted Aug 31, 2017
Terrible check in process, lady booking us in simply disappeared ! Other staff had to complete process. Bags were removed to a store room with no access to take up to room. No concierge service and many stairs. Room was very stuffy
Comment from Hotel Management
Sep 4, 2017 by Mottram Hall , Hotel Management
Hello Thank you for your review, and for taking the time to share your thoughts on Expedia. I'll be sure to feed all of your observations back to the relevant members of our Head of Department team, and am sure that they will find your comments useful in improving our operation. I hope to have the opportunity to welcome you back and improve your opinion on a future visit to Mottram Hall. Kind regards Deirdre Billing General Manager
2 out of 5
by Jan

Excellent staff, facilities, not so good hotel

Posted Jul 11, 2017 on Hotels
Lots of stairs and no lift was not good for limited mobility [ broken ankle] small rooms, thin walls - next room was banging on the walls because they could hear us.Booked a room with shower cubicle but was given a shower over the bath !! Ordered room service breakfast - they forgot us but offered lunch. Staff were excellent but would not return unless on ground floor, Could not charge phone as room is fitted with round plugs, false economy to give shower gels etc but not allow a phone to be plugged in
Comment from Hotel Management
Jul 26, 2017
Hello Jan Thank you for taking the time to relay your recent experience with us, I'm sincerely sorry that some aspects of your stay did not live up to your expectations. I sincerely hope you might have the opportunity to return to Mottram Hall and see the improvement for yourself. Kind regards, Deirdre Billing General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Posted Jul 6, 2017
Great location. Cool decor. Staff friendly and helpful. Food excellent. Spa and pools super. Room clean tidy and comfortable. Only downside was tjat there was mo air xon in room but fortunately it wasny too hot during our stay. Otherwise would be 5 stars.
Comment from Hotel Management
Jul 12, 2017 by Amanda Penney , Hotel Management
Hello Thank you for taking the time to post your comments, I am grateful for your constructive feedback with regards to lack of air conditioning in the bedroom, with being a listed building we are somewhat restricted in what we can do in terms of cooling bedrooms; each room has a fan that can assist with cooling the room down, however I appreciate the perhaps they are not sufficiently efficient when the seasonal temperatures are high. I was delighted to read that you enjoyed your stay and look forward to welcoming you back in the future. Kind regards Deirdre Billing General Manager
2 out of 5
by Sarah

Overpriced go to Wilmslow lodge or Premier inn

Posted Jul 3, 2017 on Hotels
Really disappointing hotel rooms were really small, terrible view of back kitchen area and smelt of drains.
Comment from Hotel Management
Jul 12, 2017
Hello Sarah Thank you for taking the time to relay your recent experience with us, I'm sincerely sorry that some aspects of your stay did not live up to your expectations. I sincerely hope you may reconsider and have the opportunity of returning to Mottram Hall in the future. Kind regards, Deirdre Billing General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and facilities.

Posted Jun 24, 2017
Stayed here for 1 night with my boyfriend. Room was very comfortable and clean, good powerful shower and nice view over duck pond. The facilities were nice; pool, saunas, jacuzzi, steam room. Well maintained and kept tidy/clean. Building is old and creaky but that's part of its charm. I enjoyed my stay and would recommend to others. Relaxing, quiet and within beautiful grounds.
Comment from Hotel Management
Jun 28, 2017 by Amanda Penney , Hotel Management
Hello Thank you for taking the time to post your kind comments, I am delighted to hear you enjoyed experience of Mottram Hall. We look forward to welcoming you back at sometime in the future. Kind regards Deirdre Billing General Manager
3 out of 5
by A verified traveler

Let itself down by skipping the quality

Posted Jun 24, 2017 on Hotels
Beautiful building and grounds let down by poor quality of food and drink. Also the room has no air con which, with the hot weather, made sleeping extremely difficult.
Comment from Hotel Management
Jun 28, 2017
Hello Thank you for taking the time to relay your recent experience with us, I'm sincerely sorry that some aspects of your stay did not live up to your expectations. I am grateful for your constructive feedback with regards to lack of air conditioning in the bedroom, with being a listed building we are somewhat restricted in what we can do in terms of cooling bedrooms; each room has a fan that can assist with cooling the room down, however I appreciate the perhaps they are not sufficiently efficient when the seasonal temperatures are high. I am sorry that the room temperature marred your overall enjoyment of your stay at Mottram Hall. I do hope we have the opportunity of welcoming you back Kind regards Deirdre Billing General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Derby

Lovely hotel with beautiful surroundings

Posted May 29, 2017
The staff are a credit to them very polite and nothing was to much trouble for them,The only issue was we stayed in room 279,and the room was extremely hot compared with other areas within the hotel,which made sleeping uncomfortable.
Comment from Hotel Management
Jun 7, 2017 by Mottram Hall , Hotel Management
Hello John Thank you for taking the time to post your kind comments, I am delighted to hear overall you enjoyed experience of Mottram Hall. I am grateful for your constructive feedback with regards to lack of air conditioning in the bedroom, with being a listed building we are somewhat restricted in what we can do in terms of cooling bedrooms; each room has a fan that can assist with cooling the room down, however I appreciate the perhaps they are not sufficiently efficient when the seasonal temperatures are high. We look forward to welcoming you back at sometime in the future. Kind regards Deirdre Billing General Manager
5 out of 5
by Kathleen

Posted May 20, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017
Hi Kathleen Many thanks for posting an excellent 5 star review. I hope we can have the opportunity of welcoming you back in the future. Kind regards Deirdre Billing General Manager
4 out of 5
by Martin

A weelend break at Mottram Hall

Posted May 15, 2017 on Hotels
Very good for visiting surrounding area attractions went there for a restfull break
Comment from Hotel Management
May 24, 2017
Hello Martin Thank you for taking the time to post your kind comments, I am delighted to hear you enjoyed your Experience at Mottram Hall. We look forward to welcoming you back at sometime in the future. Kind regards Deirdre Billing General Manager
4 out of 5
by A verified traveler

Posted May 2, 2017 on Hotels
The hotel and spa were lovely. Very clean and really good facilities. Really enjoyed the stay. Only problem is its very hard to sleep with all the noise and the pillows aren't great. The check in was quick and easy. I would stay again but hope that this time the room i am put in is a bit quieter.
Comment from Hotel Management
May 11, 2017
Hello Thank you for your kind comments, I am delighted to hear that overall you enjoyed your visit to Mottram Hall, but disappointed to learn that you encountered noise disturbance, we have been in discussion with an acoustic specialist to see how we can address this, however this is something that we can not fix quickly, but something that we are giving serious consideration to. I do hope this does not detract you from returning as we look forward to welcoming you back at sometime in the future. Once again thank you for taking the time to write. Kind regards Deirdre Billing General Manager