Ratings based on 160 Verified Reviews

4.5 out of 5
86% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from FL,USA

Awesome Location!

Posted Jul 5, 2017
Marcous Y., staff member was awesome in providing me necessary info to assure our trip was seamless & successful! It's worth the extra cost if you want to see Machu Picchu in morning & late afternoon. The Discovery private tour with Bilma, is excellent!
Comment from Hotel Management
Jul 23, 2017 by Marc Yeterian General Manager, Hotel Management
Dear Guest I want to thank you for the excellent review you posted on Expedia concerning our Travel Concierge, Marco. Indeed, we are dedicated to customer service and I am glad that Marcos could arrange and fix your needs during your stay. I already congratulate him for the good work! So I hope that you will keep enjoyable memories of your trip to Peru and to Machu Picchu. I hope we will have the chance to serve you again in the future. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible location!!!

Posted Jun 25, 2017
The only hotel next to Machu Picchu. We did the one day Inca trail with Jose from PerubylocalsTravels.com and accessed trough the Sun Gate. Incredible experience! Then after checking in we re-entered Machu Picchu at 3:55 and at 4:30 only about 20 people remained at the ruins. The hotel is small but nicely done. The rooms even smaller, but with beds that feel like clouds. The gardens overlook the mountains and the ruins. I don't regret at all paying the high fee, completely worth it!
Comment from Hotel Management
Jul 4, 2017 by Marc Yeterian General Manager, Hotel Management
Dear Guest, First of all, I feel so honored to know your opinion about our property. I´m pleased for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. Thank you for your sincere feedback, I hope we have the honor to welcome you in the near future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from oakland CA

One of the best in the world!

Posted Apr 12, 2017
The Machu Pichu experience is enhanced greatly by this full service hotel
Comment from Hotel Management
Apr 19, 2017 by Marc Yeterian General Manager, Hotel Management
Dear Guest, We really appreciate the time you took for leaving your positive comments on Expedia. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. Thank you very much for your invaluable comments and recommendation. Cordially, Marc Yeterian General Manager
4 out of 5
by A verified traveler

Comfortable but costly

Posted Mar 19, 2017 on Hotels
They charge a lot to arrange transportation and tour. Better to find other sources .
Comment from Hotel Management
Mar 31, 2017 by General Manager, Hotel Management
Dear Guest, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. We choose a selective staff for provide to our guest the best experiences in Machu Picchu. It is the same with the transportation, we works with a certified companys what ensure your safe in the road.Thank you very much for your kindness and invaluable comments; I hope we can host you again in the near future. Kindly regards,Marc Yeterian,General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Incredibly expensive

Posted Mar 19, 2017
The food prices were unbelievable. My wife and I chose not to do an inclusive package and ended up paying $58US for 2 serves of scrambled eggs. Unbelievable.....in Peru????No toast no sides nothing else. Prices are probably set based on what the old world money will pay. All staff were excellent
Comment from Hotel Management
Mar 31, 2017 by Marc Yeterian, Hotel Management
Dear Guest, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I would like to extend my sincere gratitude for your comments, to given us the opportunity to know your opinion about our services. Sincerely, Marc Yeterian, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Stay a minute's walk from Machu Picchu entry

Posted Mar 10, 2017
Pros: Closeness to entry gate at Machu Picchu. Service was excellent! Dining room serves well prepared food and service was excellent there too!
Cons: The hotel is small and there's no room for expansion so bathrooms are small as are the bedrooms. However, you can't beat the location.
Location: Machu Picchu, of course, and the onsite gardens are charming.
We spent two nights and were happy we did. We had two beautiful afternoons to view the archaeological site and were not able to climb up the mountain on the second morning due to heavy rains. We felt two days to see the site were absolutely necessary so this hotel is very convenient.
Comment from Hotel Management
Mar 12, 2017 by Marc Yeterian General Manager, Hotel Management
Dear Guest, Thank you very much for sharing this information with us!! We are very proud of our property, our people and our location! We are glad that you had great experiences with us during your stay: WE really appreciate your good comments regarding the service and the food which will be transmitted to the team. Finally I would like to thank you once again for sharing this great review. Sincerely, Marc Yeterian General Manager
2 out of 5
by A verified traveler

Disappointing

Posted Jan 20, 2017
Very noisy during day as lodge is next to bus terminal. Problem with hot water. Very limited views of Machu Picchu. Very limited facilities. No pick up and return to train station offered. Restaurant food needs to improve. Only junk food and cola drinks in room mini-bar. Not worth the money charged.
Comment from Hotel Management
Jan 30, 2017 by Marc Yeterian General Manager, Hotel Management
Dear Guest, As we pride ourselves on creating a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Thank you for bringing such important feedback to our attention; we truly apologize for the noise experienced in front of Sanctuary Lodge. Your comments have been transmitted to Belmond main office and will be worked on. Thank you again for your time!. Marc Yeterian General Manager
5 out of 5
by Joseph

One of the most peaceful and relaxing trips I've h

Posted Jan 14, 2017 on Hotels
One of the most peaceful and relaxing trips I've had in years, among some of nature's most wondrous sites! Something not to be missed.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Dear Joseph, First of all, let me thank you for your time and we appreciate your comment. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience. Once again, thank you very much. Sincerely Marc Yeterian, General Manager
5 out of 5
by LEE

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Dear Mr(s) Lee, We hope ypur stay with us was been a wonderfull experience. Best regards, Marc Yeterian, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Location, location, location

Posted Nov 5, 2016
Location: This hotel definitely earns its reputation based on location; being able to enter Machu Picchu before the crowds arrive made it worth the cost.
Room was small but comfortable, and well appointed. Staff were kind and helpful, as is the norm in Peru. The hotel is not as luxurious and way more expensive than others we stayed at in Peru. You are paying the premium to get access to Machu Picchu before the crowds arrive. Tip: enter the ruins as they open at 6 am, and enjoy for a couple of hours, you can exit and eat breakfast and then return later.
Comment from Hotel Management
Dec 9, 2016 by Marc Yeterian, Hotel Management
Dear Sally, I thank you for choosing our Lodge as a destination to organize your visit of Machu Picchu. We are pleased to know that you appreciated our location and facilities, and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you a fabulous experience. We hope to welcome you in the near future. Sincerely, Marc Yeterian, General Manager