Inkaterra Machu Picchu Pueblo Hotel

Photo gallery for Inkaterra Machu Picchu Pueblo Hotel

Primary image
32-inch plasma TV with satellite channels, TV, DVD player
Egyptian cotton sheets, premium bedding, in-room safe, rollaway beds
View from room
Egyptian cotton sheets, premium bedding, in-room safe, rollaway beds

Overview of Inkaterra Machu Picchu Pueblo Hotel

VIP Access

Inkaterra Machu Picchu Pueblo Hotel

4.5 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Spa
  • Restaurant
  • Business services
  • Bar
Map
Pueblo de Machu Picchu, 084, Machu Picchu, Cusco, 8681

Explore the area

  • Popular LocationCerro Machupicchu11 min walk
  • Popular LocationAguas Calientes Hot Springs12 min walk
  • Popular LocationManuel Chavez Ballon Site Museum26 min walk

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Machu Picchu

Located in Machu Picchu, Inkaterra Machu Picchu Pueblo Hotel is in the city center and near the boardwalk. Local points of interest include Aguas Calientes Hot Springs, Historic Sanctuary of Machu Picchu, and Cerro Machupicchu.

What's nearby

  • Cerro Machupicchu - 11 min walk
  • Aguas Calientes Hot Springs - 12 min walk
  • Manuel Chavez Ballon Site Museum - 26 min walk

Getting around

  • Machu Picchu Station - 3 min walk

Restaurants

  • Restaurant Pizzeria Paititi Grice - 2 min walk
  • Mapacho - 3 min walk
  • Cala Tratoria - 3 min walk
  • Govinda - 4 min walk
  • La chuta - 4 min walk

About this property

Inkaterra Machu Picchu Pueblo Hotel

4.5-star luxury hotel near Aguas Calientes Hot Springs
Along with 2 restaurants, this smoke-free hotel has a full-service spa and 2 bars/lounges. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services, and dry cleaning.
Inkaterra Machu Picchu Pueblo Hotel offers 83 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, UNU Spa. Services include deep-tissue massages, hot stone massages, body wraps, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with hot springs/mineral springs and a sauna.

The spa is open daily.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 5 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Dining room
  • Cafe Inkaterra

Things to do

  • Ecotours
  • Full-service spa

Family friendly

  • DVD player
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden

Spa

  • Body treatments
  • Body wraps
  • Hot springs/mineral springs
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Sauna
  • Spa open daily

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • DVD player
  • Satellite channels

More

  • Phone
  • Safe
  • Separate sitting area
  • Turndown service

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Policies

Check-in

Check-in from 1:00 PM - 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 169.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (18%) may be charged upon check-out to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travelers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 169.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a credit card payment within 30 days of arrival for the balance due for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Inkaterra
Inkaterra Machu Picchu
Inkaterra Machu Picchu Pueblo
Inkaterra Pueblo
Inkaterra Pueblo Hotel
Inkaterra Pueblo Hotel Machu Picchu
Machu Picchu Inkaterra
Machu Picchu Pueblo
Inkaterra Hotel Machu Picchu
Machu Picchu Inkaterra Hotel
Machu Picchu Pueblo Hotel
Pueblo Hotel Machu Picchu
Inkaterra Machu Picchu Pueblo Hotel
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu
Inkaterra Machu Picchu Pueblo
Inkaterra Machu Picchu Pueblo Hotel Hotel
Inkaterra Machu Picchu Pueblo Hotel Machu Picchu
Inkaterra Machu Picchu Pueblo Hotel Hotel Machu Picchu

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 63 out of 87 reviews
5 - Excellent 72%
Rating 4 - Good. 12 out of 87 reviews
4 - Good 14%
Rating 3 - Okay. 9 out of 87 reviews
3 - Okay 10%
Rating 2 - Poor. 3 out of 87 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 87 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

2/5 Poor

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tea or coffee in the room or even common areas. Very expensive drinks. Uncomfortable bed. Spiders in the room. Poor wine selection. I shouldn’t even give this place a 2 star review, but only doing it because when I kicked a fuss about having to pay for tea and coffee, they did credit me back for what I paid for them at the bar.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, it is one of a kind. The staff was wonderful especially Diego from the dinning room. Diego was highly attentive and also very informative. He went above and beyond to make our experience a memorable one. The food was amazing the staff was amazing and the area and views were amazing.
Stayed 3 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property approximately twenty years ago and was impressed with it back then. Today it has only gotten much better !!!!!
Stayed 2 nights in Mar 2022

3/5 Okay

Disliked: Room comfort
The food was not good at all.
Stayed 1 night in Mar 2022

2/5 Poor

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about our stay at Inkaterra Machu Picchu. From the moment you exit the train, the staff is available to assist with all of your needs. I was traveling during the rainy season with my young son and it was such a relief to immediately be able to hand over my bags, check in, and get settled into our comfortable room. A few examples of their excellent service: When I arrived I asked for laundry service and within 10 minutes, the director of the laundry/linen service was at our door asking what we needed. He got all of our clothes washed and returned to us within 3 hours and only charged the regular rate despite the express service. Even more astonishing, the next day after we returned from Machu Picchu, we were cold, wet, and tired and we had already checked-out in the morning. We went to pick up our bags at the hotel lobby and asked if we could change. They initially offered up their spa to provide us with towels and showers prior to our return back to Urubamba. However on seeing how tired my son was, they just gave us a key to a room and let us use it the rest of the day FREE OF CHARGE so that we could shower, change into dry clothes and my son could nap in a warm and comfortable place. I have NEVER experienced such kindness and generosity. I would definitely recommend Inkaterra Machu Picchu as a MUST during your travel plans. Thank you to all the staff for making our trip as comfortable as it was.
Stayed 1 night in Mar 2022

2/5 Poor

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unclear policy regarding number of guests. We were unaware we had booked for one guest and the staff insisted on checking in that we pay $240 USD additional for a second guest. This was despite working with their corporate staff on stays at multiple properties of theirs and booking tours for both guests. They never alerted us to this issue until checking in and were very abrupt about the demand. After speaking with multiple staff and the manager, they waived the fee, but removed included services for the second guest. We were okay with this compromise, but not with how we were treated on arrival. The junior suite we booked was also disappointing. It didn’t live up to the photos and wasn’t the upgraded room we were told to expect with VIP Expedia booking despite many higher level rooms being available on the property.
Stayed 1 night in Mar 2022

5/5 Excellent

Stayed 1 night in Feb 2022

5/5 Excellent

Stayed 1 night in Jan 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Highly highly overpriced.
Stayed 1 night in Jan 2022