Ratings based on 227 Verified Reviews

3.4 out of 5
70% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from rice lake wi

Hotel was ok

Posted Jul 8, 2017
Clean for the most part. Carpet looked very dirty. It needs to b riped out and replaced. Shower pressure was awesome!! Check in took a little while but went smooth.
1 out of 5
by A verified traveler

The motel from hell

Posted Jul 3, 2017
Pros: nothing
Cons: everything
Arrived at the Capri hotel at 5:00PM. Our room was not ready. It seemed management had decided to do major remodeling to the motel the weekend of July 4th; replacing all the beds and some of the carpeting. While we could check in - recorded our credit card, they could not print out a receipt as their printer did not work. We were told our room would be ready in an hour. We returned at 6:30PM. The room looked like the beds were new but wallpaper was peeling off the walls and the bathroom smelled musty. We asked for a refund/cancelation as the room and motel was not as advertised; definitely not clean, no water in the pool and the continental breakfast was a micro wave and a toaster. The desk attendant responded with a NO!. H e could not give us a refund because a) we did not cancel 72 hours prior as told to us by the desk clerk or b)24 hours prior as stated on the check in registration document. Take your pick. He would, however, a) give us a free pass to a water park because the pool was not operating (we are 74 year old seniors) b) a breakfast coupon to a local restaurant somewhere in the city and, c) he would move us to another room. The other room was better but; The night stand that was to be between the beds was against the far wall. The drapes could not be fully closed over the front window as hooks were missing from the drapes The sink drained slowly as the drain plug was not adjusted properly. (not enough room to list all that as wrong
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 18, 2016 on Hotels
1 out of 5
by A verified traveler

The Last Resort

Posted Oct 17, 2016 on Hotels
Very dated property, needs a lot on maintenence, leaking plumbing, broken aircondioner, very old beds, worn and stained towels and bedding. Should be renamed to "The Last Resort" since it appears that way.
3 out of 5
Recommended
for Everyone
by A verified traveler from SAL

OK Hotel

Posted Oct 13, 2016 on Orbitz
Cons: Everytime you move the bed will make a weird noise, that was kind of annoying. Also I think there was a mouse making between the walls of our rooms!
The hotel was OK for our one night at it, it is a very mom and dad hotel. Confortable for a night to sleep.
2 out of 5
by A verified traveler

Posted Aug 29, 2016 on Hotels
It was outdated and it felt dirty. The wall in our room by the air conditioner was rotted from the water drainage. Needs new mattress and bedding.
4 out of 5
by Yvonne from clarkston

My emergency exit

Posted Aug 28, 2016 on Hotels
Well an emergency with my dad I never got to sleep in it or be in the room at all. But did see the manger and 1 other person cleaning the rooms they looked .pretty good for what I seen. But the manger in the office was great very helpful with the whole situation. Thank you so much..
3 out of 5
Recommended
for Everyone
by A verified traveler

Couldn't use the pool

Posted Aug 23, 2016
We we able to use the pool at their sister hotel which was dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Liked our stay!

Posted Aug 23, 2016
Location: The Capri is conveniently located near to everything in Mackinaw City.
We had a good experience here. Very good price and comfortable room. The beds were very comfortable, the room was nice and clean and we'd deffinitely come back.
4 out of 5
by Janet and Leonard from South Range Michigan

Posted Aug 22, 2016 on Hotels
Did not re-make beds or empty trash. Replaced used towels