Lobby

Reviews of Best Western Macomb Inn

2.5 out of 5
Best Western Macomb Inn
1655 E Jackson Street, Macomb, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 287 out of 583 reviews" "
Rating 8 - Good. 197 out of 583 reviews" "
Rating 6 - Okay. 57 out of 583 reviews" "
Rating 4 - Poor. 29 out of 583 reviews" "
Rating 2 - Terrible. 13 out of 583 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Meleiah W. on Feb 26, 2024
Thank you, Christopher. We appreciate your business. Safe travels.

10/10 Excellent

Norman J.

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Feb 2024
Response from Meleiah W. on Feb 20, 2024
Thank you Norman. We appreciate your kind word your kind words. Safe travels.

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly, clean and comfortable
Response from Meleiah W. on Feb 20, 2024
Thank You, Lianne. We understand the value of customer service. Safe travels.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Meleiah W. on Dec 26, 2023
Thank You, Dale. We appreciate your business and feedback. Happy Holidays to you and safe travels.

10/10 Excellent

DUSTIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very helpful.
Stayed 1 night in Dec 2023
Response from Meleiah W. on Dec 19, 2023
Dustin, Guest like you make our job better by far. We appreciate you. Happy Holidays and Safe Travels!!!!

6/10 Okay

Tracey

Stayed 1 night in Dec 2023
Response from Meleiah W. on Dec 19, 2023
Tracey, Thank you for taking time to review us. We wish you a great Holiday. Safe Travels!

10/10 Excellent

Lydia

Liked: Property conditions & facilities
Clean and comfortable
As cleanliness is top on my list this Best Western made the grade! The Christmas decor in the lobby was very nice and tastefully done. The clerk at check-in, Cameron was great as well! No complaints here!
Stayed 1 night in Dec 2023
Response from Meleiah W. on Dec 5, 2023
Thank you Lydia. We appreciate you taking time to post this review. Happy Holidays and safe travels.

10/10 Excellent

Leslie A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept better there than at home!!
Stayed 1 night in Nov 2023
Response from Meleiah W. on Nov 20, 2023
Thank you, Leslie. We appreciate your feedback. Safe travels.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Meleiah W. on Nov 20, 2023
Thank you for taking time to post a review on our property. We appreciate your business. Happy Holidays.

10/10 Excellent

Jimmy

Liked: Cleanliness, property conditions & facilities
Property was clean and friendly
Stayed 2 nights in Nov 2023
Response from Meleiah W. on Nov 7, 2023
Thank you for taking time to post this review. We appreciate your feedback. Safe travels.

8/10 Good

Tasmeyana

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Meleiah W. on Oct 30, 2023
Thank you for taking time to score our property. We appreciate all feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Meleiah W. on Oct 29, 2023
Thank you for taking time to post a scored review on our property. We appreciate all feedback.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in McComb, IL.
Stayed 2 nights in Oct 2023
Response from Meleiah W. on Oct 27, 2023
Michael, thank you for taking time to review our property. Your feedback is important to us. We appreciate your kind words. Safe travels.

4/10 Poor

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Meleiah W. on Oct 23, 2023
We apologize for anything we did to score low and we will do our very best to make it right. Your feedback is important.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service.
Stayed 1 night in Oct 2023
Response from Meleiah W. on Oct 21, 2023
Thank you for taking time to review our property. You feedback is important to us. Safe travels.

8/10 Good

Cory

Stayed 1 night in Oct 2023
Response from Meleiah W. on Oct 18, 2023
Thank you for taking time to score our property. We appreciate your feedback. Safe travels.

10/10 Excellent

Tom

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Only problem was shower handle broke when I went take a shower. Already soaped my hair so I had to wash my hair in the sink.
Stayed 1 night in Oct 2023
Response from Meleiah W. on Oct 16, 2023
Tom, we are sincerely sorry that this happened. We had maintenance come in and fix it. We appreciate your feedback. Safe travels.

10/10 Excellent

Mark, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meleeah was very helpful in getting my billing situation sorted out with Expedia.
Stayed 1 night in Sep 2023
Response from Meleiah W. on Oct 14, 2023
Thank you, Mark. I do my best to help. We appreciate your business. Safe travels.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Entry light didn’t work. Room was dark. The overall quality is not up to what it use to be.
Stayed 1 night in Oct 2023
Response from Meleiah W. on Oct 9, 2023
Thank You Anonymous. We value all guest feedback. Safe Travels!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Meleiah W. on Oct 9, 2023
Thank you Peter for taking time to score our property. We have a great team that works around the clock. We appreciate you. Safe Travels.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms. Comfy beds. Very good breakfast.
Stayed 1 night in Sep 2023
Response from Meleiah. W. on Sep 21, 2023
Thank you for taking time to post this review. We appreciate your feedback.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and clean rooms
Stayed 1 night in Sep 2023
Response from Meleiah W. on Sep 21, 2023
Thank you for taking time to post this review. We appreciate your feedback.

10/10 Excellent

Verlin

Liked: Staff & service, property conditions & facilities
EXCELLENT AND EASY TO GET TO.STAFF VERY HELPFUL AND FRENDLY
Stayed 1 night in Sep 2023
Response from Meleiah W. on Sep 13, 2023
Thank you for taking time to rate our property. We appreciate your business.

8/10 Good

Tangela

Traveled with group
Liked: Cleanliness, staff & service
The staff were polite and efficient and the property older but clean and convenient location.
Stayed 5 nights in Aug 2023
Response from Meleiah W. on Sep 1, 2023
Thank you for taking time to rate our property. We appreciate all feedback. Safe travels.

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs improvement
Hotel is dated. Front desk at our evening check-in was somewhat rude. We requested to see the room before checking in and were asked why we wanted to see it. The condition of the lobby made us feel unsure of the quality and cleanliness of the room. We ended up moving to a different hotel after one night. We were able to receive a refund for the nights we didn’t stay.
Stayed 3 nights in Aug 2023
Response from Meleiah W. on Aug 31, 2023
Hello Patrica. We appreciate your feedback. We are glad you were able to take the time to post this. Again, we apologize for not fitting your standards. We hope you have safe travels.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Meleiah W. on Aug 30, 2023
Hello Charles. Thank you for taking time to score our property. We appreciate your feedback. We enjoy chatting with you at check in. Safe travels.

10/10 Excellent

Jeff

Check in was fast and easy. Front desk staff were very friendly, and the pool was nice and clean.
Stayed 1 night in Aug 2023
Response from Meleiah W. on Aug 29, 2023
Thank you jeff. We appreciate you feedback. Safe travels.

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from Meleiah W. on Sep 13, 2023
Thank you for taking time to score our property. We appreciate your feedback.

10/10 Excellent

Tammy

Stayed 1 night in Aug 2023
Response from Meleiah W. on Aug 29, 2023
Thank you, Tammy. We love guest taking time to rate our property. Thank you for staying and we hope you have safe travels.

8/10 Good

Sheneice

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nice hotel and staff but sofa bed and chairs need to be cleaned. Rugs needs to be deep Cleaned as well. Other then that the staff was great no matter how many questions we had
Stayed 1 night in Aug 2023
Response from Meleiah W. on Aug 12, 2023
Thank You Sheneice. We appreciate your feedback.

10/10 Excellent

Leslie A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Meleiah W. on Aug 3, 2023
Thank you, Leslie. Your feedback is important to my staff and me. Safe travels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Meleiah W. on Aug 1, 2023
Thank you for taking time to score our location. We appreciate all feedback from guest. Safe travels.

6/10 Okay

H John

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
breakfast made be ill
Stayed 2 nights in Jul 2023
Response from Meleiah W. on Jul 31, 2023
Thank you for taking time to score our property. I definitely eat our breakfast every morning and have never had any issues. All guest feedback is important to us. Thank you again.

10/10 Excellent

Juan M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked that there was a swimming pool
Stayed 2 nights in Jul 2023
Response from Meleiah W. on Jul 19, 2023
Thank you, Juan. We appreciate all feedback from our guest. Thanks again.

4/10 Poor

Matthew, Hoffman Estates

Business traveler, Traveled with partner
Disliked: Cleanliness
Everything had a greasy film on it. Even the carpet. Cheap cleaning supplies is my guess. Dingy, dark, and greasy.
Stayed 1 night in Jul 2023
Response from Meleiah W. on Jul 19, 2023
Thank you, Matthew for taking time to post a review. All feedback is important to us. Safe Travels.

10/10 Excellent

Carla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
manager was very nice. room very clean. hotel very clean. breakfast options were great but lady that works that area was very all over your shoulder as you tried to get food and eat. that made me very uneasy.
Stayed 3 nights in Jul 2023
Response from Meleiah W. on Jul 19, 2023
Thank You Carla, We enjoy the feedback. Safe travels

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 9 nights in Jul 2023
Response from Meleiah W. on Jul 13, 2023
Thank you. Your Feeback is important to us.

10/10 Excellent

Jama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Meleiah W. on Jul 6, 2023
Thank you, Jama. All feedback is appreciated. Safe travels.

10/10 Excellent

John

Stayed 4 nights in Jun 2023
Response from Meleiah W. on Jul 23, 2023
Thank you, John. We appreciate your feedback. We hope you have safe travels and will be back again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Dayd
It was great!
Stayed 3 nights in Jun 2023
Response from Meleiah W. on Jun 30, 2023
Thank you for taking time to respond. We appreciate all feedback from guests. Safe travels.

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grat place in Macomb
Nice hotel good location excellent place to stay
Stayed 2 nights in Jun 2023
Response from Meleiah W. on Jun 30, 2023
Thank You Mark. Your feedback is important to us. Safe travels.

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoughtful Staff
The front desk staff was friendly and attentive. After we went swimming, my daughter left some wet footprints on the floor outside the pool door and the attendant mopped them up right away! The breakfast was yummy and the beds were comfy!
Stayed 1 night in Jun 2023
Response from Meleiah W. on Jun 28, 2023
Thank you, Amelia. Your feedback is appreciated here. Safe travels.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Best Western is consistently our choice when traveling. Macomb is fortunate to have this lodging available.
Stayed 3 nights in Jun 2023
Response from Meleiah W. on Jun 27, 2023
Thank you, Daniel, for taking time to post our property. We love all feedback. Safe travels.

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back door to hotel didn’t lock but we enjoyed stay
Stayed 3 nights in Jun 2023
Response from Meleiah W. on Jun 27, 2023
Thank you, Cheryl for taking time to post a review. We appreciate all feedback. Safe travels.

4/10 Poor

Jim

Stayed 2 nights in Jun 2023
Response from Meleiah W. on Jul 15, 2023
Sorry Jim. We apologize for what may have caused this low score. All Feeback is important to us.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Meleiah W. on Jun 26, 2023
Thank you, Keith. We love all feedback from our guest. We wish you safe travels..

8/10 Good

MICHAEL, FORT WORTH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, but a little loud from the street outside. Not their fault, but it was tough to sleep. Staff was great. Very pleasant and accommodating.
Stayed 2 nights in Jun 2023
Response from Meleiah W. on Jun 19, 2023
Thank you, Michael. All of our guest feedback is important. Have a great week!

8/10 Good

Abigail

Stayed 1 night in Jun 2023
Response from Meleiah W. on Jun 19, 2023
Thank you, Abigail. All feedback is appreciated. We hope you will be back to visit soon.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate the clerk who checked me in early. She was great. WE DID not like the pool closed.
Stayed 1 night in Jun 2023
Response from Meleiah W. on Jun 13, 2023
Of course. We never expect our pool pump pipe to break. The part is ordered, and pool will reopen Thursday. We thank you for your understanding.

4/10 Poor

Betty

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They didn’t let us know the swimming pool was not working, that the reason why I picked this hotel😡and the manager was rude when I ask for tissue n cups. I will never stay there again😡😡😡😡
Stayed 1 night in Jun 2023
Response from Meleiah W. on Jun 12, 2023
Hello Betty, On behalf of our staff, I would like to apologize for the inconvenience this may have caused you. I assure you that our pool stays open on a regular basis, however, I'm sure you understand that from time-to-time things need maintenance. I am front office manager, and I was not working this weekend. We gave you option to cancel the reservation free of charge. If you choose to stay we offered you discount. We hope you have a great day.