Property amenity

Reviews of Clarion Pointe Forsyth I-75

2.5 out of 5
Clarion Pointe Forsyth I-75
333 Harold G. Clark Pkwy, Forsyth, GA

Reviews

7.4

Good

Rating 10 - Excellent. 182 out of 606 reviews" "
Rating 8 - Good. 208 out of 606 reviews" "
Rating 6 - Okay. 108 out of 606 reviews" "
Rating 4 - Poor. 56 out of 606 reviews" "
Rating 2 - Terrible. 52 out of 606 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Magaly, Phenix City

Disliked: Cleanliness, staff & service, property conditions & facilities
On the second night I could not shower nor brush my teeth because the water was brown. I should get half of my refund.
Stayed 2 nights in Mar 2024
Response from MGR on Mar 26, 2024
We apologize as a water main break affected the area over the weekend. Did you try letting the water run a few moments to let the gunk flush out?

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rough around the edges, but otherwise satisfactory
Stayed 1 night in Mar 2024
Response from MGR on Mar 25, 2024
Thank you for your feedback.

8/10 Good

Carnell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In close proximity to the truck stop most convenient
Stayed 1 night in Mar 2024
Response from MGR on Mar 13, 2024
Thank you!

10/10 Excellent

beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very easy access , very limited dining options
Stayed 1 night in Feb 2024
Response from MGR on Mar 4, 2024
Thank you! We offer a full continental breakfast, what other options would you prefer?

10/10 Excellent

beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
restaurants
Stayed 1 night in Feb 2024
Response from MGR on Feb 28, 2024
Thank you!

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MGR on Feb 14, 2024
Thank you!

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MGR on Feb 5, 2024
Thank you for your blank review.

4/10 Poor

Anne Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MGR on Feb 5, 2024
Thank you.

6/10 Okay

Douglas

Disliked: Cleanliness
Response from MGR on Feb 6, 2024
Thank you.

10/10 Excellent

Beth, Rolling Meadows

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean & comfortable. Breakfast was good with a wide variety of choices.Staff were respectful and friendly.
Stayed 1 night in Jan 2024
Response from MGR on Feb 5, 2024
Thank you!

8/10 Good

OLGA

Traveled with family
Breakfast manager is very friendly lady makes us feel welcomed and comfortable. The breakfast was very good!
Stayed 1 night in Jan 2024
Response from MGR on Jan 15, 2024
Thank you!

8/10 Good

joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you!

4/10 Poor

Valerie, Pickerington

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was very run down! Bathroom was completely moldy. Carpet needed vacuumed. The ceiling looked like there was a huge water leak. Holes in the wall were covered with tape. Chair in the room had a broken zipper and was just foam with cover puller partially over seat. Phone in the room was broken and did not work. Totally disappointed with this Clarion property!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Thank you for your feedback, your concerns have been noted and addressed with staff. We wish you luck with future stays.

8/10 Good

Sandip

Stayed 1 night in Dec 2023
Response from MGR on Feb 5, 2024
Thank you!

6/10 Okay

Letitia

Disliked: Staff & service
Front desk staff were not very nice. I was directed to park in one direction and because we were told that was where our room was and it was in the opposite direction right by the front door. No towels in our room so that was not pleasant and when I called I was informed that they had no staff to bring them even though I saw several staff there to do just that. We were charged extra for our dog but it wasn’t mentioned when we checked in nor was it on the website where I booked. I felt the staff could care less about us and cared more about their cell phones. My original post was denied so I had to revise this but I’d say stay here but make sure you have towels before you shower. Nobody will bring them.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for your feedback, your concerns have been noted and addressed with staff. We wish you luck with future stays.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from MGR on Feb 5, 2024
Thank you!

2/10 Terrible

Eleni

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was in the room for ten minutes and got hives and super itchy. We found mold and the paint was peeling from the ceiling. I had to leave and book a to elsewhere
Stayed 1 night in Dec 2023
Response from MGR on Dec 29, 2023
You did not let the front desk clerk know about your experience. We would have been able to immediately accommodate you, including assistance with finding a close-by property. We apologize for the inconvenience.

8/10 Good

Jacob

Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Thank you!

8/10 Good

Jennifer

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Thank you!

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from MGR on Dec 18, 2023
Thank you!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, so helpful and polite
Stayed 1 night in Dec 2023
Response from MGR on Dec 18, 2023
Thank you!

2/10 Terrible

David

Disliked: Staff & service
I was annoyed last night when the lights over the bathroom sink in my room did not work. I was surprised this afternoon, several hours after check out, when I received a phone call from a member of the hotel staff who rudely accused me of stealing the light bulbs. A $20 charge by the hotel is currently pending on my credit card account. If it is not removed, I will dispute it.
Stayed 1 night in Dec 2023
Response from MGR on Dec 18, 2023
We do not comment on social media on guest disputes. Thank you.

6/10 Okay

Mckamie

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Good place to stay but could have been more clean.
Stayed 1 night in Dec 2023
Response from MGR on Dec 18, 2023
Thank you.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Just a all around good place for the money
Stayed 1 night in Dec 2023
Response from MGR on Dec 18, 2023
Thank you for your kind words!

4/10 Poor

Sherill

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
You can not get to clean your room daily even after asking them. We got one maid to make the bed and leave towels once. She didn’t do anything else left my charger that was in my suitcase on the floor. The staff is nice service sucks I like my room cleaned daily. I ask them everyday to clean it they said we are under staffed. Today they cleaned room left no toilet paper. I guess towels can work if you can’t leave paper. The room doesn’t lock hardly closed but the is descent I would rent again but I’d bring my own towels and buy my on paper. im here for work so daily services is needed.
Response from MGR on Dec 18, 2023
We have picture proof of our housekeeping staff cleaning your room every requested day. Thank you.

6/10 Okay

Anthony

Business traveler
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from MGR on Dec 18, 2023
Thank you.

8/10 Good

Katherine

Business traveler
Liked: Staff & service
Awesome Staff
The lobby was updated, clean, and the staff was awesome. The walked us to the room to check it out. Later that evening after checking in, we had several dozen "workers" congregate in front my room and begin to smoke and consume alcohol. We questioned it with the front desk and there was not much they could do. The party got louder and we had to confront the staff about our displeasure and the issue was resolved and the party was moved to another location in the parking lot. We were very hrateful since we were driving all day and just wanted to rest. Before we went to bed gor the evening... a roach appeared on the floor. It was dealt with and we managed to get a bit a sleep because of exhaustion or we would have left the hotel.
Stayed 1 night in Dec 2023
Response from MGR on Dec 18, 2023
Thank you for your feedback.

8/10 Good

Desireé

Liked: Staff & service, property conditions & facilities
The sheets had yellow stains on them and the TV was not a smart TV that I could broadcast my phone to like stated on the card on the desk in the room. However, the concierge was very nice and the room accommodated all my needs during my staycation. Thank you! I’ll be booking here again in the future.
Stayed 3 nights in Dec 2023
Response from MGR on Dec 18, 2023
Thank you.

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 2 nights in Nov 2023
Response from MGR on Nov 29, 2023
Thank you!

10/10 Excellent

Jean, Renton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is exactly as pictured. Outside entry, steps to 2nd floor, no elevator acccess. Good breakfast
Stayed 1 night in Nov 2023
Response from MGR on Nov 29, 2023
Thank you!

2/10 Terrible

VickySebeath

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was a couple downstairs partying all night! I called the front desk and nothing happened! The room was ok but the sink was clogged, stands were dirty, shower was broke!
Stayed 1 night in Nov 2023
Response from MGR on Nov 29, 2023
Thank you for your feedback.

4/10 Poor

Amira, Pompano Beach

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location and staff were great, but the room was terrible. There was mold in the shower and all over the bathroom walls and ceiling, the bed was made but when I lifted the comforter the sheets hadn't been changed. Also, as a solo female traveler, I had a concer with the door's peep-hole, it was scratched with something sharp from the outside, I would imagine possibly a knife or key. This is not only inconvenient but potentially dangerous.
Response from MGR on Dec 4, 2023
Thank you for your feedback.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality and service for the price. Will definitely use Clarion Hotels again. Thank You.
Stayed 1 night in Nov 2023
Response from MGR on Nov 29, 2023
Thank you!

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
1st time in a long time
Staff was amazing, we were a late check-in and it was effortlessly handled. Room was clean and presentable.Check-out was a breeze. Only drawbacks were an issue hooking up to the Wi-Fi, room phone didn’t work, and the commode constantly ran unless you played with the handle. But these were minor inconveniences that didn’t reall effect the stay
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you.

10/10 Excellent

Carnell

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I am a a truck driver and this location is very convenient to the truckstop in the area. Walking distance. Great for a good night rest and shower. Thank you.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you!

8/10 Good

Doris, Normal

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Pet friendly, walkable to Shoney’s, kinds noisy.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you!

8/10 Good

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you!

10/10 Excellent

Diane, Santa Clara

Stayed 1 night in Sep 2023
Response from General Manager on Nov 17, 2023
Thank you!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Decent stay, thanks
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you for your kind words!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MGR on Nov 13, 2023
Thank you very much!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Meh.
The staff at the front desk and management were all amazing. They were kind, friendly and hospitable. The hotel needs attention. I don't think the AC filter in our room was ever replaced and there was mold on the shower ceiling. The price was right, it was quiet and I did not feel unsafe - but I wouldn't go back.
Stayed 1 night in Nov 2023
Response from MGR on Nov 13, 2023
Thank you, we will look into your issues.

8/10 Good

Gary, Largo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stop travelling home.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you!

6/10 Okay

Bryan

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Room was clean but front desk staff was outside on their phone when we checked in and did not come in for around 10 minutes.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 4, 2023
We spoke with you this morning and once again apologize for the wait. You should not have had to wait while I was assisting staff with a different situation and it will not happen again with future stays.

2/10 Terrible

Derrick

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay again
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 26, 2023
You were here for all three nights of your stay and reported nothing to the front desk, what was the issue with your stay?

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great experience
The bed was so comfortable. I even looked to see what company made it. The towels, wash clothes and hand towels were so soft. The food was great. Staff was so helpful. The outside pool was closed but they sent us next door to Comfort Inn for their inside hot tub and pool. The only down side was the carpet in the room was old and needs to replace with flooring that is not carpet. The outside of the hotel was nice but the side walk could have been clearer. Over all it was a good one night stay.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Thank you for your kind review!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MGR on Oct 20, 2023
Thank you!

2/10 Terrible

dee

Traveled with partner
For starters, you get what you pay for. Property needs major update. Mold in bathroom. Beds were ready to fall apart. Room had a strong musty moldy smell. Would not recommend anyone to stay there.
Stayed 1 night in Oct 2023
Response from MGR on Oct 14, 2023
Thank you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MGR on Oct 11, 2023
Thank you for your anonymous review with no explanation of what was wrong with your stay. You are welcome to contact us directly with concerns.

10/10 Excellent

Jatyia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you very much for your review! We hope to see you again real soon.

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Thank you!