It was one of the worst experiences that I have had with a hotel. My room had dead roaches on the floor, bad stains on the carpet and the couch was so stained that I would not sit on it. I arrived at midnight and had no other options. I slept in my clothes. The next day I got the out.
Comment from Hotel Management
Aug 8, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you were dissatisfied with your stay at our hotel. To uphold our company’s high standards, I will be coaching our housekeeping staff to ensure all rooms are being cleaned thoroughly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.