Ratings based on 34 Verified Reviews

4.0 out of 5
74% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Indiana

Posted Jun 15, 2018
Just used the hotel to sleep. Arrived late and left early.
Comment from Hotel Management
Jun 15, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We are pleased you choose to stay with us and that you had a good night sleep. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jun 9, 2018
Comment from Hotel Management
Jun 10, 2018 by Hotel Management, Hotel Management
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
5 out of 5
by A verified traveler from Macon

Posted May 13, 2018
The hostess at check-in made my evening. I was so exhausted when I checked in... She called to make sure everything was good with me once inside my room & told me to let her know if there was anything else she could do. The hostess at check out was nice as well.
Comment from Hotel Management
May 13, 2018 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America and rewarding us with such a review. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Mar 26, 2018
For a last minute stop it served the purpose for a night’s rest. It was ok 👌
Comment from Hotel Management
Mar 26, 2018 by Hotel Management, Hotel Management
Thank you for staying at our hotel. We are happy to know you had an overall nice stay and that met your needs. It was a pleasure having you as our guest, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2018 on Orbitz
Pros: Staff
Cons: Not something that can happen but wished the floors were more sound proof
Location: Macon, plenty of restaurants and close to park and highway
Great place to stay, staff are exceptionally nice, caring and quick to answer and assist with anything. best part of staying.
Comment from Hotel Management
Mar 17, 2018 by Hotel Management, Hotel Management
Thank you for being our guest. It is a pleasure knowing you were pleased with your comfortable stay and that you received the wonderful service from our staff. Your compliments have been shared with the entire team for exceeding your expectations. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotels near shopping center

Posted Mar 10, 2018
Great place to stay and live if need be. I will be using this hotel again.
Comment from Hotel Management
Mar 10, 2018 by Hotel Management, Hotel Management
Thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure reading your comment regarding our convenient location, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Ontario Canada

Nice clean hotel and room. Friendly helpful staff

Posted Mar 6, 2018
Pros: Very clean and helpful staff. Room comfortable and spacious.
Cons: A few more breakfast selections would be helpful.
Location: Great location, close to highway, restaurants and shopping.
My room was fresh and clean and the bed very comfortable. Hotel staff were friendly and helpful. Stayed here a few weeks ago and had a good experience so came back again, second stay was great as well. Would not hesitate to come back again.
Comment from Hotel Management
Mar 7, 2018 by Hotel Management, Hotel Management
Randy, thank you for staying with us. It is a pleasure knowing you were benefited with our convenient location and that you liked the service and facilities we offer. On behalf of everyone at Extended Stay America would love to be the hotel of your choice every time you are in the area. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Mar 5, 2018 on Hotels
Was Very happy with this place did not think it would be that nice would stay at again if in the area
Comment from Hotel Management
Mar 6, 2018 by Hotel Management, Hotel Management
Fredrick, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Mar 2, 2018 on Hotels
No frills but great value. Very friendly staff.
Comment from Hotel Management
Mar 3, 2018 by Hotel Management, Hotel Management
Daphne, thank you for being our guest. We are pleased to read we were able to provide you with an enjoyable stay and that you were benefited with the value we offer. We look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Seasoned Travelers

Posted Feb 17, 2018 on Hotels
Was not too clean. First room they gave us, we opened the door to someone in bed. Does not make you feel very secure. No wastecans, oe bar of soap for shower and sink, stale smell. Will not stay there again.
Comment from Hotel Management
Feb 19, 2018 by Hotel Management, Hotel Management
Please accept our sincerest apologies for the service and cleanliness issues you encountered while here. Your comments have been shared with our housekeeping and front desk teams, and we will take the appropriate steps to prevent these issues from happening again. Please know our brand standards require us to keep the kitchenware and toiletries at the front desk to ensure cleanliness. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management