Ratings based on 11 Verified Reviews

3.4 out of 5
100% of guests recommend
3.8 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Rooms were very clran

Posted Oct 1, 2016 on Hotels
The hotel is in a really good location. The staff are very friendly and very helpful. The rooms are very clean. The only downfall is that the rooms are really hot, so we were unable to sleep very well.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you very much for your comments. we will try to improve. Best regards Chafariz
4 out of 5
by A verified traveler

Perfect for exploring Funchal

Posted Mar 3, 2015 on Hotels
A very good hotel in the centre of Funchal. Very good price!... only breakfast is a bit poor.
Comment from Hotel Management
Jun 4, 2016
Muito obrigada. Agradecemos a vossa apreciação e quanto ao serviço de pequeno-almoço pedimos desculpa e tentaremos melhorar para nosso futuro próximo. respeitosos cumprimentos.
4 out of 5
by Liselotte

Posted Mar 4, 2014 on Hotels
Comment from Hotel Management
by Chafariz, Hotel Management
Thank you very much. We hope to see you again. :)
2 out of 5
by A verified traveler

cheap and insufficient

Posted Aug 24, 2016 on Hotels
I stayed in this hotel two times within 5 days in 8/ 2016. The first time I had a tiny room. It was very dirty when I got there. There was hair on dirt in the bathroom all over the floor. So I told them. A woman came to clean; afterwards the hair and dirt were in a different corner. But at least the room had a window. Other people in my group didn't have any window! I found the staff quite impolite. Once I was asked not to speak Spanish to them, but English/French. I don't think that is adequate for hotel personnel. Breakfast officially starts at 8am. Once I and 4 other people were there at 8 am. The person who was in charge of breakfast arrived with two shopping bags at 8:10 am. The first guest was served at 8:15am. I couldn't eat breakfast that day because I had to leave at 8:25 am. Anyway, breakfast is poor, the ham gross. As I had heard of rooms without a window (and non-existent air-conditioning)I had specifically asked for a room with a window for the last night. First I was told there was no room left. I said I'd like to cancel the night if my room didn't have a window. When I mentioned cancellation, they DID find a room with a window after a few seconds. Unfortunately, when I got there the second time, I couldn't open the door to my room. I went downstairs to the reception desk and told them. The woman there was not happy about that and said it was easy to open it. It turned out the door had been locked by the maid with a key I didn't have.
3 out of 5
Recommended
for Everyone
by A verified traveler from France

Bon accueil et petit déjeuner décevant

Posted Jan 14, 2016
Pros: La situation pratique pour visiter le centre
Nous avons aimé le personnel à l'accueil, très avenant et serviable. Par contre le personnel s'occupant du petit déjeuner n'est vraiment pas à la hauteur, lent, distrait et pas du tout à l'écoute de nos besoins.
Comment from Hotel Management
Apr 5, 2016 by Chafariz, Hotel Management
Muito obrigada. Agradecemos a vossa apreciação e quanto ao serviço de pequeno-almoço pedimos desculpa e tentaremos melhorar para nosso futuro próximo. respeitosos cumprimentos.
4 out of 5
by A verified traveler

Posted Dec 14, 2015 on Hotels
Comment from Hotel Management
by Chafariz, Hotel Management
Thank you very much. :)
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in zentraler Lage

Posted Apr 30, 2015
Pros: Die Lage
Cons: Das Frühstück
Location: Zentral, Innen-/Altstadt... alles zu Fuß erreichbar, Mietwagen muss in eine der nahen Parkgaragen ! (ab 5,80/Tag)
Lage super, Zimmer OK und sauber, Schwachpunkt ist das Frühstück (frisches Gebäck nur jeden 2. Tag, jeden Tag der selbe Schinken/Käse/Marmelade/Butter....Kaffee=braunes Getränk - das hält man 2 Wochen lang fast nicht aus)
Comment from Hotel Management
Apr 5, 2016 by Chafariz, Hotel Management
Muito obrigada. Agradecemos a vossa apreciação e quanto ao serviço de pequeno-almoço pedimos desculpa e tentaremos melhorar para nosso futuro próximo. respeitosos cumprimentos.
2 out of 5
by Sara Regina from Santa Catarina, 23 de março de 2015

Hotel razoável para o que se propõe .

Posted Mar 24, 2015 on Hotels
Foi-me dito que de madrugada,quando saisse para o aeroporto, o taxi subiria ao hotel. Eu estava com muitas dores e não poderia carregar a bagagem. Tudo bem, esperei no hotel e lá estava um senhor sonolento e mal educado que disse que o taxi já estava vindo e que eu deveria levar as bagagens para baixo, na esquina, ainda com chuva. Praticamente me expulsou do hotel, pois queria dormir. O chofer disse-me depois que muitas pessoas reclamam desse senhor. Quanto ao resto, tudo bem. As senhoras da portaria é que me deram esperanças daquilo que não aconteceu.
Comment from Hotel Management
Jun 4, 2016
Muito obrigada. Agradecemos a vossa apreciação e quanto á situação referida pedimos desculpa e tentaremos melhorar para nosso futuro próximo. respeitosos cumprimentos.
3 out of 5
by A verified traveler

Centrally located, basic, clean

Posted Jan 17, 2015 on Hotels
The best thing is the very central location, you can walk in a few minutes to anywhere in the city. We arrived late in the New Year's Eve and perhaps that's why got the smallest room of the hotel - we could just fit our luggage in. The rooms are very basic, but clean. The bed is comfortable, but in January the room got quite cold at night. Our room only had a window high up in the wall so zero view. Breakfast is ok, but basic - coffee, juice, bread with cheese and ham. It's a place for you if you want something clean and basic just for sleeping.
Comment from Hotel Management
Jun 4, 2016
Muito obrigada. Agradecemos a vossa apreciação e quanto ao serviço de pequeno-almoço pedimos desculpa e tentaremos melhorar para nosso futuro próximo. respeitosos cumprimentos.
4 out of 5
by A verified traveler

Posted Mar 4, 2014 on Hotels
Comment from Hotel Management
by Chafariz, Hotel Management
Thank you very much.We hope to see you again :)