Ratings based on 220 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Scotland
Middle of TownPosted Apr 15, 2017
Dated, worn furniture in room. Rooms on the street side suffer badly from late night & early morning noise. Staff friendly and most speak very good English. Hot breakfast is clod and greasy.
Posted Mar 18, 2017 on Hotels
The hotel have a good staff but the car park is wasn't good
for Everyoneby A verified traveler
great location/helpful and friendly staffPosted Feb 26, 2017
Pros: great helpful staff, They go the extra mile to help if you have any questions
Cons: The breakfast buffet needs a slight improvement.
Location: old town is just 10mins walk, the gondola to the botanic gardens the same, close to the pier and fruit market.
My experience with the hotel was very good. I stayed there 8 days and loved the fact that I was in the centre of Funchal. The reception staff was very lovely and helped me organising different tours where I was picked up from the hotel and brought back. The tours were great. I had an accident and hurt myself in the room the first aide person arrived straight away after I called reception. Unfortunately the injury was worse than I liked and I lost lots of blood the hotel manager and the cleaning ladies all were all there to help. They all were worried about the blood loss and did their utmost best to help me. After my return from the A&E the reception lady has checked on how I was doing. They were really great with helping to find the clinic to do further checks on my wound and stitches. I would recommend the hotel for his great location and great team.
for Everyoneby A verified traveler from Bristol
City centre hotelPosted Feb 23, 2017
Pros: Good location for tourist facilities such as transport, restaurants and walkable attractions.
Cons: Tea making facilities in room would be nice.
Location: Close to dozens of restaurants,the Cathedral, cable car, museums, and the marina for boating activities.
Had a wonderful holiday in lovely madeira where everyone we met was warm and welcoming.
for Everyoneby A verified traveler from home now
Central hotelPosted Feb 15, 2017
Central hotel. Basic room. Breakfast included. Walkable to all sights. Central hotel. Basic room. Breakfast included. Walkable to all sights.
by A verified traveler from london
No bookingPosted Jan 3, 2017
Booked the hotel and on arrival we were told there was no room and they were relocating us to a hotel in the middle of nowhere (15 min drive away) and we did not have a car. Unacceptable with no prior notice
for Everyoneby A verified traveler
Lovely hotel in the centre of FunchalPosted Nov 16, 2016
Lovely hotel central to Funchal, close to amenties and easy to get to places. Only downside due card key doors no one can shut doors quietly!
for Everyoneby A verified traveler from Milton Keynes, UK
In the town centrePosted Nov 10, 2016
Pros: Was a good place to stay for exploring by foot and by bus
Cons: I would have preferred the shower to have has a grab-rail and bath mat to aid balance when getting in/out of shower.
Location: Near the Cathedral, museums and the sea front
for Couplesby A verified traveler from scotland
A central hotel with great staffPosted Oct 30, 2016
Location: central for. taking bus trips good for keen walkers cable car trip to botanical gardens fun sunday market up in the hills
A basic hotel ideally central to reach all parts of the island . upstairs pool a bonus . breakfasts were fine . staff very helpful and pleasant . could do with better pillows on the beds .
by A verified traveler from Scotland
Too hot for a night's sleepPosted Aug 9, 2016
Pros: Central location
Cons: Air conditioning Breakfast service
Single night stay before moving on to another resort on the island - thankfully! We were given a room on the top floor which was painfully hot. Two fans were simply not enough to cool a room which was probably in excess of 30 degrees celsius overnight. I have never had such an uncomfortable night's sleep.