Ratings based on 215 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from München

Great hotel, superb location, beautiful island

Posted Aug 25, 2015
Pros: Its location and nice & clean rooms.
Cons: not really - maybe more courses (aqua gymnastic could be offered more often) & pilates + yoga?
Location: between Funchal (1/2h walking, 15min shuttle) & Camara dos Lobos (45min walking), at the sea side (no direct access to the sea though!), quiet.
We were very happy with our choice. Pleasant place, very friendly stuff, clean rooms, nice pool, very good breakfast. Madeira is a beautiful island and the hotel is very well placed for excursions, city visits but also for relaxing at the pools or famous Formosa beach (only cca 10 mins walking). Funchal is a nice town, easily reachable from the hotel (cca 15mins by bus / free hotel shuttle (runs till 6.30pm). Car rental is round the corner, also shopping opportunities nearby Life (lounge) music every evening. Sauna (although small but pleasant) opened till 8pm, indoor pool (sweet) and whirpool as well. 2 quite big outdoor pools (sea water). No direct access to the sea but famous Formosa beach is within 10-15mins walking distance. Choose a room with the sea view! It's worth it!!! :-)
4 out of 5
for Everyone
by A verified traveler from Barcelona

No corresponde a un 5* español pero está muy bien

Posted Aug 20, 2015
Pros: La ubicación. Servicio de piscina salada
Cons: Conexión de internet en las habitaciones, que es débil. Horario de algunos servicios mejor ajustados a luz natural, como por ejemplo la piscina.
Location: Está bien ubicado y bien comunicado, con restaurantes cercanos en paseo de marina.
Este hotel no tiene el nivel de un 5* español más que en el precio pero, salvando esto, es un hotel correcto, agradable, limpio, bien ubicado, bien comunicado.
3 out of 5
by A verified traveler from Lyon

Chambres très inégales

Posted Aug 19, 2015
Pros: Belle piscine, personnel agréable, restaurant efficace et de bonne tenue.
Cons: Le ménage
Location: une navette conduit au CV
La chambre réservée via le club Med était sans aucun doute "déclassée" de celle que l'on prette aux personnes prenant un vol tardif. La sono jusqu'à 23h, un réveil pour le ménage à 8h, la chambre non faite 15h selon. Le dernier jour , faire le ménage a consisté à faire uniquement les lits. Eviter le numéro 1019! un 1èere étage semi-enterré.
5 out of 5
for Everyone
by A verified traveler from Bretagne

Très bon séjour

Posted Aug 13, 2015
Pros: L'emplacement.
Cons: Accueil du petit déjeuner.
Location: Pas très loin du centre de Funchal. Avec navette gratuite toute les heures. Très bien pour les visites de la ville.
Arrivés à l'hotel vers 10h30. La chambre était déjà prete et avons été surclassé en chambre famille pour un gain de place. Vue sur mer très agréable. En revanche, petit bémol concernant le personnel au petit déjeuner. Manque de tact parfois et d'attention sur le service. Néanmoins, excellent petit déjeuner. Il y a de tout!
5 out of 5
for Everyone
by A verified traveler from MADERE

excellent hôtel

Posted Aug 13, 2015
un hôtel digne de sa renommée un personne d'une grande qualité d'une gentillesse et d'un service digne d'un 5 étoiles; nous avons passé un séjour inoubliable.
2 out of 5
by A verified traveler

Service catastrophique

Posted Aug 10, 2015
Faut commander plusieurs fois et patienter pour avoir â manger ou â boire. J'attends d'ailleurs toujours mon hamburger commandé 4x ... Sans parler de la piscine ...
5 out of 5
for Everyone
by A verified traveler from toronto

Very modern and clean with amazing views

Posted Aug 4, 2015
Pros: Clean , modern, and quiet
Cons: Mattress could be a bit firmer
Location: Excellent
Can't much to fault here the staff were attentive friendly and professional. They appeared to happy to be at work, who could blame them, everyday they go to work in. Beautiful place
5 out of 5
for Everyone
by A verified traveler from Scotland

Great Location. Wonderful hotel

Posted Jul 23, 2015
Pros: Location. The high quailty of the fittings in the public areas and bedroom. Staff are ALL well trained and very pleasant. Requent coach into Funchal.
Cons: The air conditioning in the room was a little noisy. But I am being REALLY silly here.
Location: On the south west of Madeira, about 30 mins by Daniel taxi from the airport. Frequent and reliable hotel coach into Funchal.
Thoroughly enjoyable stay. Very welcoming and professional staff throughout the hotel. Nothing too much trouble. Great location. The complimentary coach into Funchal was a great bonus and this made traveling around Maderia much easier. The hotel has all the facilities you would expect to a great standard. We had a sea view and this really did ensure that we had a wonderful holiday. The buffet breakfast was excellent, frequenty freshened with a chef on hand to make omelette / eggs to your liking. 4 min and 10 min eggs avaiable. The attention to detail was great.I reckon that pool side is better in real life than the photos show. Grassed gardens are luxurious and a great place for a quiet read out of the sun. Neaby there are quality restaurants and shopping. Would go back.
5 out of 5
for Everyone
by A verified traveler from Sheerness, England

Wonderful friendly hotel.

Posted Jul 11, 2015
Pros: Friendly staff, good breakfast, great location for restaurants, bars and shops. Free bus service to city centre and back.
Cons: Only thing I could mention is a little dust under the bed, if anything, but I know the standard are high and this will be done, probably every week.
Location: Restaurants are within 5 minutes walk of the hotel and they are very good quality. Forum shopping centre within minutes walk, with good quality shops
My second stay at Pestana Grand. I thought it would be good to take my Son, Daughter-in-law and four year old Grandson there, as I knew it was a good hotel. I was hoping the hotel would not let me down and they did not. Friendly greeting at reception and free upgrade to side sea view for both rooms. My son and his family thanked me for showing them a lovely hotel in a fantastic location. Breakfast was extensive, with plenty of options, from fried English style to continental meats and breads, fresh fruit and cakes available, cereals and selection of fruit juice. Even porridge if you fancy something warming. Entertainment in the bar area in the evening but not every night. Two for one happy hour twice a night, including a cocktail. Huge swimming pools, which was my Grandson's favourite part of the stay. I cannot find fault with the hotel and I am not shy to complain if I think it is warranted.
5 out of 5
for Everyone
by A verified traveler

Excellent hotel

Posted May 28, 2015
This hotel is superb. The staff were always polite and helpful. Nothing was a bother. The rooms are spotless and big. We had a sea view and beautiful. The pool area also spotless. Bar staff attentive and friendly. We had a lovely experience and will be going back.