Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from London

Not Worth

Posted Nov 23, 2016
Pros: The staff both at reception and breakfast area were very good and courteous
Cons: Lots can be improved Have more consideration for guests needs to begin with
Location: Is a good location, very, very touristic catering for the high end of the business (rich)very manicured, you'll need transport most of the time.
There is a catch when you book; they say sea view; then when we went to the room there wasn't; there is a word saying SIDE sea view; so they could not give me a sea view room They gave me one of the worse rooms for view and said there was no way they could change it, I tried. The facilities have misleading pictures also at time of booking. The pictures I thought was part of the deal were not, they belong to the SPA and you pay to get in if you want. The only thing you can access is the out side swimming pool and the inside one which wasn't much. Not heated, one jacuzzi also barely heated and with only one good jet power jet head. No changing room near these areas and I was told to use the toilet to change, which was flooded. Also to have access to the sea promenade this is the worse hotel in the area with no gate. To get access, you need to go down a very steep hill in the street outside the hotel: no concern for guests what so ever. The building's architecture is also a miss, very boring compared to others around the area. Being at that hotel did no justice to the experience of being in Madeira
3 out of 5
by A verified traveler from GB

Not 5*

Posted Nov 5, 2016
Pros: The staff were very friendly apart from the one who checked us out on the morning of leaving
Cons: Faulty air con leaky bathroom and dirt under the beds i doubt theyd ever even been moved to hoover underneath 😕
Location: Good location 10 mins walk into main town
Comment from Hotel Management
Nov 7, 2016 by Tina, Hotel Management
Thank you kindly for posting your feedback which is much appreciated; sorry about the unfriendly check out .. we assure you that is not what we want our guests to experience and apologize for any improper manerism on the part of the staff member on duty at the time. Your feedback is essential and will be shared internally with a view to enhance and improve on our services and facilities. We do hope this has not deterred from your returning to Meliá Madeira Mare and look forward to welcoming you back sometime in the near future. With kind regards and Best Wishes
5 out of 5
by A verified traveler from S

The staff were courteous, polite and friendly.

Posted Oct 16, 2016
Location: Location was excellent right by the ocean - close to walks along the sea front and easy reach of the town.
We had a fantastic spacious room with a large balcony. The view was wonderful. There was a very nice outside pool and the surrounding area was spotlessly clean. Staff were very helpful and couldn't do enough to make our stay a pleasant one. Very good breakfast served with nice coffee.
Comment from Hotel Management
Nov 7, 2016 by Tina, Hotel Management
Many thanks for posting your feedback. Happy to hear you had an enjoyable stay with us and appreciate your postive comments, which will be shared internally with all. Glad we contributed to a memorable and relaxing holiday experience for you !... Look forward to hopefully welcoming you back in the near future! With kind regards and best wishes
5 out of 5
by A verified traveler from Stockport

Modern, clean hotel

Posted Sep 12, 2016
Madeira itself is wonderful and this hotel was fantastic. Room was modern, clean and spacious. The facilities were great (buffet breakfast, pool, gym) and the hotel had a very relaxed atmosphere. Great location too.
Comment from Hotel Management
Sep 26, 2016 by Tina de Nobrega, Hotel Management
Many thanks for taking time in posting your feedback. We're delighted you enjoyed your stay with us and hope to welcome you back again soon. With kind regards and best wishes
4 out of 5
by A verified traveler from new york city

Good location.

Posted Sep 4, 2016
Hotel is very close to the Lido, salt water pool, in walking distance to the town of Funchal-also, the bus stop is right near the hotel. There are some decent restaurants nearby. Rooms are spacious and comfortable. One drawback was that the fitness center opened late in the morning.
Comment from Hotel Management
Sep 6, 2016 by Tina de Nobrega, Hotel Management
Dear Valued Guest. many thanks for your feedback; we're glad you enjoyed your overall holiday experience with us and have taken note of your comment relative to the gymnasium and will discuss same internally at our HOD meeting. Thank you for your preference. We hope to welcome you back in the near future. With kind regards and best wishes
4 out of 5
by FREDERIC from LISBONNE

Beautiful Madeira !

Posted Aug 27, 2016 on Hotels
Malgré le "feu dramatique" de cet été, trop "sur-médiatisé", Madeire a su rester une île superbe, où il fait bon vivre des vacances "nonchalantes"!!!
5 out of 5
by A verified traveler from TAPPAN,NEW YORK

Posted Aug 20, 2016
VERY VERY GOOD AND GREAT LOCATION,EXCELLENT FOOD
Comment from Hotel Management
Sep 6, 2016 by Tina de Nobrega, Hotel Management
Many thanks for your feedback. Glad you enjoyed your holiday experience with us. Hope to welcome you back soon. With kind regards and best wishes. Tina de Nobrega. Guest Experience Mngr & Marketing Exec.
5 out of 5
by A verified traveler from Havant, Hampshire

Excellent location & facilities. Staff were great

Posted Jul 30, 2016
We asked for a better room & staff were professional & upgraded us very quickly. Air conditioning stopped working and was fixed within half an hour & nothing was too much trouble. We have travelled a lot & never go back to the same place twice but we will definitely go back to Madeira & the Amelia hotel because we can't fault any of the staff, facilities or attention they gave us. Absolutely excellent. Can't fault it in any way.
Comment from Hotel Management
Aug 3, 2016 by Tina de Nobrega, Hotel Management
Dear Jo Many thanks for taking time in posting your very kind review which will be shared internally with all. Your feedback is much appreciated and an important tool in our constant efforts in attaining complete guest satisfaction. We're delighted we contributed to a relaxing holiday experience for you and look forward to welcoming you back sometime soon. With kind regards and best Wishes
5 out of 5
by A verified traveler from england

Lovely location

Posted Jul 29, 2016
Pros: Everything
Cons: The fridge was not that cold, but this Is only a small detail and did not spoil our enjoyment
Location: Lots of lovely walks,places to eat,nice quiet location,but lots of trips I've boat trips,bus tours ect
Amazing location,very friendly and helpful staff, we will be sure to go again
Comment from Hotel Management
Aug 3, 2016 by Tina de Nobrega, Hotel Management
Dear Lyn... Thank you for sharing your review. We hope we contributed to a relaxing and memorable holiday break for you and look forward to welcoming you back sometime in the near future. With kind regards and best wishes
5 out of 5
by A verified traveler

Posted Jul 18, 2016
Fint hotell med gode fasiliteter og hyggelig personale. Egner seg for voksne
Comment from Hotel Management
by Guest Experience Manager, Hotel Management
Takk for at du for hyggelige kommentarer og komplimenter - Jeg er svært glad at du likte oppholdet, og jeg ser frem til å ønske deg tilbake igjen snart. Vennlig hilsen