Ratings based on 601 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from thomas

3 star masquerading as 5 star. great location

Posted Jan 12, 2017
Hotel In need of major refurbishment . Was probably 5 star 20 years ago
Comment from Hotel Management
Jan 14, 2017 by José Carlos Fernandes, Hotel Management
Dear Guest Vaughan, Just a short note to thank you for staying at Pestana Casino Park Hotel and for taking some of your precious time to share your feedback about the holiday experience, which we have carefully read all your opinions about our hotel and our services . All our guests valued feedback really matters to us and we will certainly use yours to improve our services. We thank you for your preference and we hope to have the pleasure of your company again in a not too distant future. Warm regards, José Carlos Fernandes Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ramsgate

Excellent

Posted Dec 30, 2016
Pros: Good location for our visit
Cons: nothing
Location: Many restaurants near at hand and a walk down the hill takes no time atall and the buses can bring you back up. The town has lots of resturants and s
Very good hotel - reasonable near to the centre. Breakfast very good with a excellent choice of food. Room quiet and comfortable; We did not eat in the hotel for our evening meal but there are many restaurants near to hand or a walk down to the centre where there are even more to select from. The hotel staff were very helpful. We have stayed here before and find it a good location.
Comment from Hotel Management
Jan 3, 2017 by José Carlos Fernandes, Hotel Management
Dear Guest Ann, Thank you so much for taking your valuable time in sharing your precious feedback. We are very pleased to note that the experience at the Pestana Casino Park Hotel met your expectations and that you had a pleasant stay with us. Thank you once again for your feedback and we hope to have the opportunity to welcoming you once again at the Pestana Casino Park Hotel. Best Regards José Carlos Fernandes Manager
5 out of 5
Recommended
for Couples
by A verified traveler from norwich

Perfect position for amenities of Funchal.

Posted Dec 28, 2016
Pros: Position. Excellent staff. Excellent amenities. Excellent food.
Cons: Decor is a little dated compared to the other Pestana hotels in Funchal but it does have a great position.
Location: Walking along the esplanade and the harbour is a delight especially at a Christmas time as the lights are amazing.
Within walking distance of central Funchal and a great view of the harbour to watch the cruise ships dock.
Comment from Hotel Management
Jan 3, 2017 by José Carlos Fernandes, Hotel Management
Dear Guest Sue , We would like to thank you for taking the time to write your feedback regarding you stay at the Pestana Casino Park, upon which we have carefully read all your comments about our hotel and our services. We are pleased to notice that you had a good time with us and that you really liked our staff, food and location. Thank you for all your constructive comments and for your preference, we hope to have the opportunity to host you again in a very near future. Best Regards, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon uk

Nice hotel with easy access to Funchal centre

Posted Dec 7, 2016
Hotel ticked all the boxes Good restaurant and food - professional and helpful staff - good indoor pool - location excellent overlooking harbour and easy walk to attractions in town
Comment from Hotel Management
Dec 17, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest, Just a short note to thank you for staying at Pestana Casino Park Hotel and for taking some of your precious time to share your feedback about the holiday experience with us. We are most pleased to know that you enjoyed our staff, pool and location.Thank you for your preference and we hope to welcome you back, whenever you decide to visit Madeira again. Warm regards, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Good hotel,nice location.

Posted Dec 3, 2016
Hotel very nice with good sauna,steam room,indoor pool,the food in the hotel is very good. The only thing I would say is that the rooms could do with an upgrade for a 5 star hotel.
Comment from Hotel Management
Dec 17, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest Paul, Thank you very much for taking the time to write a review of your stay at the Pestana Casino Park Hotel. We are so pleased to know that you had a very nice stay with us and loved our spa and food. All our guests valued feedback really matters to us and we will certainly use yours to improve our services. Once again thank you for sharing your comments with us and we really hope to have the opportunity and pleasure of welcoming you and your family back to our Hotel in the near future. Kind regards, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal Position

Posted Nov 27, 2016
Pros: Location and Pool
Cons: Parking and a little brighter paintwork
Location: At bottom of hill and plenty of good local restaurants
Second time visit to this hotel,staff very helpful Aniversary gift from management a lovely gesture. Hotel has 1 major problem,the parking,There ARE ONLY 5 SPACES WITHIN THE HOTEL GROUNDS! ABSOLUTELY RIDICULOUS FOR THE SIze of hotel,last year we must have been very lucky as we often had a space outside reception in the grounds of hotel and on 1 occasion when wasn't free we had to park off site accross the way and was changed 6Euros. That area has now gone so you only had the Casino parking which was 6:40 Euros a day,Big Problem there if you going out to go for a drive your having to pay on each exit so cost nothing like 6 :40 Euros.
Comment from Hotel Management
Nov 29, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest, Thank you so much for taking your valuable time in sharing your feedback with us. It is of great importance all feedback from our customers, since it is through these that we can check our good points and those that need improvement. We appreciate your honest comments, which had all our attention. Once again we appreciate your opinions and we hope to have the pleasure to receive you again at the Pestana Casino Park Hotel in the very near future. Sincerely yours, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Pleasant hotel good location.

Posted Nov 16, 2016
Pros: Friendly welcoming atmosphere.
Cons: Parking is limited.
Location: Close to centre of Funchal lots of eating places. Can walk into the town centre easily.Well within reach of cable car bus routes etc.
Our second one night stay in this hotel. Plenty of outdoor space and sunbeds overlooking the marina in Funchal. Indoor pool and spa excellent. Breakfast buffet not to be missed plenty of choice. Spacious bedroom with balcony overlooking the ocean perfect!! Would go there again.
Comment from Hotel Management
Nov 19, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest Nikki, Thank you for staying at Pestana Casino Park Hotel and for taking some of your precious time to share your feedback about the holiday experience with us . We are most pleased to know that you had a lovely stay and it would be a pleasure to welcome you, whenever you decide to come to Madeira. Warm regards, José Carlos Fernandes Manager
5 out of 5
Recommended
for Couples
by A verified traveler from london

Excellent

Posted Nov 16, 2016
Pros: Everything
Cons: Nothing
Location: Lots of walking
Excellent very clean Great staff Great facilities
Comment from Hotel Management
Nov 16, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest Sumi, Thank you so much for taking your valuable time in sharing your precious feedback. We are so pleased to note that we were able to make your stay a memorable success. We take great pride in creating those memorable moments for our guests. Once again thank you for sharing your comments with us and we really hope to have the opportunity and pleasure of welcoming you back to our Hotel in the near future. Kind regards, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2016
Pros: location -- short wall to town centre shops and resturants, lovely pool and great view.. A very lovely looking hotel with good staff. ccccccccccccccccccccc
Cons: We expected a double bed not two beds pushed together and coffees/tea maker as standard as it was when we stayed before. ccccccccccccccccccccccccccccccc
Location: shopping, harbour
Comment from Hotel Management
Nov 16, 2016 by José Carlos Fernandes, Hotel Management
Dear guest, Thank you very much for taking the time to write a review of your stay at the Pestana Casino Park Hotel. It is fantastic to notice that you had a pleasant stay with us. Also thank you for bringing the niggle which you have experienced to my attention. All our guests valued feedback really matters to us and we will certainly use yours to improve these service. Once again thank you for sharing your comments with us and we really hope to have the opportunity and pleasure of welcoming you back to our Hotel in the near future. Kind regards, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire

Posted Nov 3, 2016
Pros: Excellent location, easy walk into centre, lovely pool area with super views, well maintained gardens. Varied choices for breakfast buffet, something to suit everyone.
Cons: No tea/coffee making facility in room which would have been nice considering it's 5 star rated!
Location: For a great reasonably priced evening meal go to Sao Jose Restaurant - at cable car station cross square to the right and it's 2nd restaurant on left
Comment from Hotel Management
Nov 16, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest JC, Thank you for taking some of your time to write a review regarding your recent stay at the Pestana Casino Park Hotel. We are happy to read that you liked our location and views, as well as our breakfast. The opinions and suggestions of our customers are of utmost importance to us, as they help us improve our services,as such, we will definitely use your. Once again thank you for sharing your comments, we really hope to have the opportunity and pleasure of welcoming you back to our Hotel in the near future. Best Regards José Carlos Fernandes Manager