Ratings based on 887 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely hotel with good views of bay.

Posted Feb 19, 2017
Pros: Location and value for money
Location: Lovely location with good views. Rooms facing sea. Close to the town of Funchal, walking distance to many attractions. Lovely park nearby
Only stayed one night but enjoyed the experience. Well placed hotel for the town of Funchal. Lovely breakfast with good variety of choices. Staff helpful and friendly. Lovely grounds, pool and bar area.
Comment from Hotel Management
Feb 22, 2017 by Fernando Carriço, Hotel Management
Dear Guest Cleo, Thank you so much for choosing Casino Park Hotel for you stay at Madeira and for taking some of your time for sharing your feedback. We are pleased to note that the experience at the Pestana Casino Park met your expectations and that you had a really nice and comfortable stay with us. Your review are really encouraging us to keep delivering a genuine hospitality to our guests. Thank you once again for your kind comments and we look forward to welcoming you and your family back to the Pestana Casino Park Hotel . Yours sincerely, Fernando Carriço Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Good service and stay

Posted Feb 18, 2017
Great pool facilities garden views and very comfortable room
Comment from Hotel Management
Feb 22, 2017 by Fernando Carriço, Hotel Management
Dear Guest Tanya, Just a short note to thank you for staying at Pestana Casino Park Hotel and for taking some of your precious time to share your feedback about the holiday experience with us . We are most pleased to know that you enjoyed it and it would be a pleasure to welcome you, whenever you decide to visit Madeira again. Warm regards, Fernando Carriço Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel experience

Posted Feb 14, 2017
Excellent location. Fine grounds and views. Very good breakfast. Friendly and helpful staff. All queries answered effectively. Nice swimming pools (although outside pool too cold to swim in February). A couple of minor issues: toilet occasionally didn't flush for some reason. Air con unit didn't cool the room very well.
Comment from Hotel Management
Feb 22, 2017 by Fernando Carriço, Hotel Management
Dear Guest, Thank you very much for taking the time to write a review of your stay at the Pestana Casino Park Hotel. We are so pleased to know that the views, breakfast, staff and location were truly appreciated. Also thank you for bringing the niggles which you have experienced to my attention. All our guests valued feedback really matters to us and we will certainly use yours to improve these services. Once again thank you for sharing your comments with us and we really hope to have the opportunity and pleasure of welcoming you and your family back to our Hotel in the near future. Kind regards, Fernando Carriço Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockport, England

Well situated for all attractions.

Posted Jan 31, 2017
Pros: Scores highly in every/any category.
Cons: Nothing.
Location: Plenty of quality bars, cafes and restaurants very close plus the Hotel catering is excellent especially breakfast. Bus/Tourist bus pass the door.
All staff were efficient and helpful. Bottle of Champagne supplied on our Wedding anniversary. Quality life entertainment supplied.
Comment from Hotel Management
Feb 1, 2017 by José Carlos Fernandes, Hotel Management
Dear Guest, Thank you so much for reaching out and writing your mesmerizing experience. We are so pleased to note that we were able to make your stay a memorable success. We take great pride in creating those memorable moments for our guests. We are glad you enjoyed your stay with us along with the food, services and the warm hospitality of our team. We value your kind patronage and look forward to welcoming you and your family back to the Pestana Casino Park Hotel, once again . Yours sincerely, José Carlos Fernandes Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Devon UK

The most relaxing and cheering

Posted Jan 30, 2017
Pros: Everything
Cons: An extra hour or so of the relaxing music in the foyer
Location: Ten minute walk to the centre of Funchal where all the activities and facilities are available. Located in a sub-tropical garden with harbour views.
In addition to the relaxing design of the building and the excellent location, it is the attitude of the staff who are invariably smiling and extremely efficient which makes this a prime choice. I have now made my fifth booking!!!!
Comment from Hotel Management
Feb 1, 2017 by José Carlos Fernandes, Hotel Management
Dear Mrs. Heather, Thank you very much for taking the time to write such a positive review of your stay at the Pestana Casino Park Hotel and for choosing us as your host once again. We are consistently committed to ensuring that we provide our guests with the highest standards of service to ensure quality stay experiences, and we hence hold your comments in extremely high regard. Once again thank you for sharing your comments with us and and we look forward to welcoming you for the fifth time at Pestana Casino Park Hotel. Kind regards, José Carlos Fernandes Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from thomas

3 star masquerading as 5 star. great location

Posted Jan 12, 2017
Hotel In need of major refurbishment . Was probably 5 star 20 years ago
Comment from Hotel Management
Jan 14, 2017 by José Carlos Fernandes, Hotel Management
Dear Guest Vaughan, Just a short note to thank you for staying at Pestana Casino Park Hotel and for taking some of your precious time to share your feedback about the holiday experience, which we have carefully read all your opinions about our hotel and our services . All our guests valued feedback really matters to us and we will certainly use yours to improve our services. We thank you for your preference and we hope to have the pleasure of your company again in a not too distant future. Warm regards, José Carlos Fernandes Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ramsgate

Excellent

Posted Dec 30, 2016
Pros: Good location for our visit
Cons: nothing
Location: Many restaurants near at hand and a walk down the hill takes no time atall and the buses can bring you back up. The town has lots of resturants and s
Very good hotel - reasonable near to the centre. Breakfast very good with a excellent choice of food. Room quiet and comfortable; We did not eat in the hotel for our evening meal but there are many restaurants near to hand or a walk down to the centre where there are even more to select from. The hotel staff were very helpful. We have stayed here before and find it a good location.
Comment from Hotel Management
Jan 3, 2017 by José Carlos Fernandes, Hotel Management
Dear Guest Ann, Thank you so much for taking your valuable time in sharing your precious feedback. We are very pleased to note that the experience at the Pestana Casino Park Hotel met your expectations and that you had a pleasant stay with us. Thank you once again for your feedback and we hope to have the opportunity to welcoming you once again at the Pestana Casino Park Hotel. Best Regards José Carlos Fernandes Manager
5 out of 5
Recommended
for Couples
by A verified traveler from norwich

Perfect position for amenities of Funchal.

Posted Dec 28, 2016
Pros: Position. Excellent staff. Excellent amenities. Excellent food.
Cons: Decor is a little dated compared to the other Pestana hotels in Funchal but it does have a great position.
Location: Walking along the esplanade and the harbour is a delight especially at a Christmas time as the lights are amazing.
Within walking distance of central Funchal and a great view of the harbour to watch the cruise ships dock.
Comment from Hotel Management
Jan 3, 2017 by José Carlos Fernandes, Hotel Management
Dear Guest Sue , We would like to thank you for taking the time to write your feedback regarding you stay at the Pestana Casino Park, upon which we have carefully read all your comments about our hotel and our services. We are pleased to notice that you had a good time with us and that you really liked our staff, food and location. Thank you for all your constructive comments and for your preference, we hope to have the opportunity to host you again in a very near future. Best Regards, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon uk

Nice hotel with easy access to Funchal centre

Posted Dec 7, 2016
Hotel ticked all the boxes Good restaurant and food - professional and helpful staff - good indoor pool - location excellent overlooking harbour and easy walk to attractions in town
Comment from Hotel Management
Dec 17, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest, Just a short note to thank you for staying at Pestana Casino Park Hotel and for taking some of your precious time to share your feedback about the holiday experience with us. We are most pleased to know that you enjoyed our staff, pool and location.Thank you for your preference and we hope to welcome you back, whenever you decide to visit Madeira again. Warm regards, José Carlos Fernandes Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Good hotel,nice location.

Posted Dec 3, 2016
Hotel very nice with good sauna,steam room,indoor pool,the food in the hotel is very good. The only thing I would say is that the rooms could do with an upgrade for a 5 star hotel.
Comment from Hotel Management
Dec 17, 2016 by José Carlos Fernandes, Hotel Management
Dear Guest Paul, Thank you very much for taking the time to write a review of your stay at the Pestana Casino Park Hotel. We are so pleased to know that you had a very nice stay with us and loved our spa and food. All our guests valued feedback really matters to us and we will certainly use yours to improve our services. Once again thank you for sharing your comments with us and we really hope to have the opportunity and pleasure of welcoming you and your family back to our Hotel in the near future. Kind regards, José Carlos Fernandes Manager