Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from London

Not bad

Posted Aug 23, 2016
Pros: Planting/gardens, pools, peace and quiet.
Location: Good location; short walk into town or bus ride. Loads of things to do near the hotel, too many to mention on this site.
Nice hotel, nice pools, clean and tidy, staff generally very helpful and polite, breakfast good, coffee possibly the worst I have ever tasted. Good for couples, kids -everyone. Air-con did not work for the first week of our stay and had no back up fans (I had to supply my room number before they said no to the fan, I assume this was because I was not in a superior room!). They reserved 500euros on my card and although they said it had been cancelled on a few occasions, it was not (leaving me with limited funds) so they get a low mark because of this. They charge you 5euros a day for parking which I think is a bit cheeky. Entertainment was similar to what you find at hotels in Bournemouth!
Comment from Hotel Management
Sep 5, 2016 by Management, Hotel Management
Dear guest Thankyou for your feedback The Management
5 out of 5
by A verified traveler


Posted Jul 10, 2016
If you can fault this hotel there is something wrong with you!!
Comment from Hotel Management
Jul 15, 2016 by The management, Hotel Management
Dear Guest , Thankyou for your feedback . The management
5 out of 5
by A verified traveler from england

Nice hotel, in great position

Posted Jun 4, 2016
Pros: Cleanliness, and good service.
Cons: entertainment
Had a great holiday in this hotel. The 3 restaurants served good food. Bars and snack bars very good. If you want a quiet holiday this would suit you fine.
Comment from Hotel Management
Jun 8, 2016 by managment, Hotel Management
Dear Guest, Thankyou for your feedback. The Management
4 out of 5
by A verified traveler from Paris

Architecture agréable et accuei très souriant

Posted May 21, 2016
Pros: Un accueil très agréable de tout le personnel, un bon buffet de breakfast, atmosphère calme.
Cons: Une rénovation des moquettes des chambres, plus de prises électriques pour les appareils numériques, un écran plat, l'accès au wifi dans les chambres.
Location: Très facile d'accès, proche à pied du centre, facile pour partir en ballade. Un très bon petit restaurant à quelques mètres, le Madeira Flavours.
Le jour de mon anniversaire, champagne au petit déjeuner, et bouteille offerte dans la chambre, cocktails offerts au bar de l'hôtel! Une attention surprise qui est un excellent souvenir. Les piscines et le jacuzzi très agréables.
Comment from Hotel Management
May 25, 2016 by Management, Hotel Management
Dear Guest , Thankyou for your feedback. Management
4 out of 5
by VASILY from Москва

Posted May 18, 2016 on Hotels
Все хорошо. Чувствуется стиль. Оформление помещений отеля великолепно. Однако... отсутствие Интернета в номере вызывает неудобство. ТВ - с кинескопом... Бытовые электрические приборы очень старые. Это все печально.
Comment from Hotel Management
by Guest Service Manager, Hotel Management
Dear Guest , Thankyou for your feedback. Management
4 out of 5
by A verified traveler from England

confusing but convenient

Posted May 4, 2016
Pros: The lovely gardens, the pool area, well supplied with loungers, the breakfasts with excellent choice of foods, the convenient location.
Cons: Information - to be given at check in or in a folder in room. Kitchen, tiny and only basically equipped. Maintenance problems raised,not dealt with.
Location: Very convenient, an easy walk to the centre or the Lido, buses stop outside, plenty of restaurants nearby.
We had not realised this resort was 2 hotels combined, so checked in where we had booked, the Miramar, to be taken along long corridors and up 2 lifts, to our room which ended up in the Village resort. We then had several very uncertain hours as we were given no information about things like the room safe, wi fi and hotel amenities, and getting around the resort was confusing. Once settled, we were very comfortable, our room ( studio superior), a good size, though unfortunately our balcony faced north so we never sat out as we got no sun, it had a wonderful view over the city and mountain, but the grey cloud glowering over the mountain nearly the whole time, did not encourage cheerfulness!
Comment from Hotel Management
Jun 9, 2016 by manager, Hotel Management
Dear Guest, Thankyou for your feedback . manager
3 out of 5
by Heinz


Posted Mar 15, 2016 on Ebookers
Personal (besonders am Empfang) sehr unfreundlich. Dunkles Zimmer im UG.Zimmerwunsch obere Etage wurde nicht berücksichtigt. Garagenmiete für Mietauto wurde in Angebot nicht erwähnt.
4 out of 5
by A verified traveler from Schleswig-Holstein

Hotel am Berghang gebaut in Gartenanlage

Posted Mar 14, 2016
Pros: Das wirklich gute Frühstücksbuffet. Der warme Innenpool, den wir täglich genutzt haben. Die Außenanlage gut gepflegt.
Cons: Zimmer mit Sonnenlicht und Einzelbetten auf Wunsch anbieten.
Location: Stadtlage, mit dem Bus gut die Innenstadt zu erreichen. In Funchal ist das Parken schwierig!
Viel Sonnenschein, aber im Zimmer immer dunkel, weil Nordseite und hoher Bewuchs vor der Terrasse. So mussten wir ständig Licht anmachen. Um Sonne zu erwischen mussten wir immer in den Innenhof am Pool, wo es oft sehr laut von anderen Gästen war.
Comment from Hotel Management
Mar 15, 2016 by Gouveia, Hotel Management
Dear Guest. Thankyou for your feed back. Tiago Gouveia
4 out of 5
by Theo P.

Prachtige vakantie op een schitterend eiland.

Posted Mar 9, 2016 on Ebookers
Prima hotel vriendelijk personeel en prachtige locatie nabij het centrum van Funchal. Een auto gehuurd en het hele eiland bekeken. Diverse wandelroutes gelopen en genoten van de prachtige natuur. Vriendelijke bewoners en wat opviel was een erg schoon eiland.
3 out of 5
by Marzia from London

Deception or Confused.com!

Posted Feb 12, 2016 on Hotels
Interesting,. but never to be repeated!
Comment from Hotel Management
Apr 16, 2016 by Guest Service Manager, Hotel Management
Dear guest, Thankyou for your feedback , Tiago Gouveia