Ratings based on 161 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

great view

Posted Dec 25, 2016 on Hotels
fantastic location and view from room. Generally faultless but a huge negative for us was the kitchenette. Almost impossible to cook with such minimal facilities and we had to eat out every night which wasn't planned.
4 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
Like having a balcony cabin on a cruise without the movement. Easy access to sea. Wonderful breakfast Only disappointment was the candlelight dinner. Not enough atmosphere- room to bright. Other evening meals in bistro were excellent
4 out of 5
by A verified traveler

An Excellent Stay

Posted Dec 2, 2016 on Hotels
Lovely quiet hotel right on the sea front. Breakfasts were excellent. Rooms are spacious and all have seaviews. There are plenty of restaurants nearby for the evening as I don't recommend the hotel as it is expensive and lacks atmosphere. Word of caution for those less active and infirm, when walking to local shops and bus stop, there is steep hill outside the hotel. So in all an excellent stay.
5 out of 5
by Michael from Edinburgh

Great hotel, would definitely return

Posted Aug 21, 2016 on Hotels
Hotel is right by the sea, great breakfast and great pool. Customer service was beyond expectation - there was a problem with our air conditioning and as there were no other rooms available, Filipe secured us an upgraded room in another Pestana hotel nearby which was very much appreciated. Would definitely return.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Michael, Thank you for your kind compliments. Looking forward to welcome you back at Pestana Palms. Kind regards, Sara Veríssimo - Unit Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler from Bexley

Perfect Location

Posted Jul 19, 2016
Pros: We found the hotel to be perfect for our requirements - large room, good facilities (gym), nice pool area. Did not feel crowded.
Location: Plenty of restaurants a few minutes walk away (albeit up a very steep hill). Bus stop close by for transport into Funchal town centre.
Location of the Pestana Palms is right on the coast with direct access to the sea. We had a one bed apartment which was very spacious. The kitchen facilities were minimal (2 ring stove, fridge and sink). The inclusive breakfast was superb - good quality food and a very good selection. The pool area was well maintained as were the gardens. The reception staff all spoke a very high standard of English.
Comment from Hotel Management
Jul 27, 2016 by Sara Veríssimo, Hotel Management
Dear Anita, On behalf of the Team, I would like to thank you for the wonderful review posted about Pestana Palms. Hope to see you soon! Kind regards, Sara Veríssimo - Unit Supervisor
5 out of 5
by Martin from Weston super Mare

Great hotel

Posted Mar 8, 2016 on Hotels
This is one of the best hotels we have ever stayed at. The staff went out of their way to serve and make us feel welcome. All rooms seem to have a balcony overlooking the sea which was wonderful. Looking forward to returning.
Comment from Hotel Management
Jun 4, 2016 by Guest Service Manager, Hotel Management
Dear guest, We are very proud of the compliments addressed to our Hotel, services an Team. We are also looking forward to your return. Kind regards, Sara Veríssimo - Unit Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Sunrise from the balcony.

Posted Feb 18, 2016
Pros: The seafront location, the garden setting with the old building where you will find reception, the sunny outdoor breakfast terrace.
Cons: It's quite a walk into Funchal centre. Although there are public buses at the top of the steep hill, a courtesy bus would be good.
Location: Minibus tours collect you from the hotel, as do levada walking tours. You can walk west along the coast to the next village, or east into the city.
Great location over the edge of the sea. Room fine, with fridge and mini kitchen, safe and balcony from which to watch the sunrise. Breakfast on the restaurant terrace every day - lovely fresh fruit, local cheese, bread and pastries as well as German and cooked breakfasts. Day trips can be arranged at reception, or at other local outlets. Be aware that you will be offered a reduced price on trips if you agree to do a tour of another hotel/ apartment with opportunities to buy so many weeks. No hard sell, but it takes time out of your holiday. Maybe worth it for the reduction you get. Lots of restaurants nearby, not all great but plenty to choose from, of varying cuisines including Indian and Italian. It's worth walking west along the seafront.
Comment from Hotel Management
Feb 24, 2016 by Sara Veríssimo, Hotel Management
Dear Francis, Thank you for the wonderful comments addressed to our Hotel and services. In fact, we have a great location, great views from the rooms and we do serve delicious food. Looking forward to welcome you back very soon. Kind regards, Sara Veríssimo - Unit Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler from Crieff

Good location, friendly staff

Posted Feb 10, 2016
Pros: Big enough to be well staffed and have the facilities but small enough to be personal and friendly.
Location: The location is ideal for a peaceful holiday. You can walk into Funchal or get a taxi or bus from almost outside the hotel.
This was our second visit to this hotel and again we had a really good experience. The facilities are good, the staff friendly and if you don't mind a walk, you can get into the centre of Funchal in 30 mins. The breakfasts are fantastic - all tastes catered for. The small kitchenette in the room is so convenient for those evenings you don't feel like eating out. Perfect for anyone who wants a relaxed holiday.
Comment from Hotel Management
Feb 12, 2016 by Sara Veríssimo, Hotel Management
Dear Fiona, We have received your comments regarding your most recent stay at our hotel and that were passed to the whole team. We appreciate the time spent as it is with the feedback from our customers that we can evaluate and improve the quality of our services. We were naturally pleased and willing to do even better because we see that our hard work and dedication are recognized. Hope to see you again soon on this or other Pestana Hotel. Kind regards, Sara Veríssimo - Unit Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield UK

Lovely hotel. Staff brilliant.

Posted Feb 10, 2016
The staff were excellent. Facilities around the hotel were very good. Cooking facilities within the room were very limited and meals in the hotel though very good were expensive. I would recommend this Hotel simply because all the staff went over and above expectation.
Comment from Hotel Management
Feb 12, 2016 by Sara Veríssimo, Hotel Management
Dear Yvonne, We appreciate your comments regarding your stay at Pestana Palms Ocean Hotel. It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you and your family again. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Sara Veríssimo - Unit Supervisor
4 out of 5
Recommended
for Couples
by A verified traveler from Edinburgh

Great Location, Great Breakfast, Ok-ish Condition

Posted Jan 28, 2016
Pros: Great breakfast Friendly, helpful staff Nice location Cute cat!
Cons: A refurb or freshen-up of the interiors
Location: If you like Indian food, the best Indian restaurant on Madeira is just 10 minutes walk from this hotel: Sabor da India
Pestana Palms hotel is located about 45 minutes walk from the center of Funchal in the middle of the hotel district. You can get the "aerobus" direct from the airport to just up the road (ask for the stop "Lido", I believe that's stop 14 or 15). The location is really great. There are loads of shops, bars and restaurants around. The walk down Estrada Monumental into town is perfectly lovely. Also, pretty much the whole hotel has unobstructed ocean views, as the hotel is located right on the coast. Waking up and watching the sun rise over the Atlantic from your balcony is alone worth choosing this hotel for. The breakfast is really amazing. Loads of choice, high-quality, fresh food and a great dining environment. The staff are absolutely amazing. Sit on the balcony! The one thing that was slightly disappointing was that some of the hotel interiors are a little tired. Our room furnishings seemed old and well worn (although spotlessly clean). The carpet looked shabby, the bath and shower were very worn and the general feel of the place was not very 'fresh'. Our double bed was also two singles pushed together. Even the reception area seems a little tired. Also the gym is absolutely useless, so forget about getting a work-out. But the hotel is unarguably well maintained. The gardens are lovely, the staff are extremely helpful with everything and speak excellent English and German. Ultimately this is a good hotel for most people, just don't expect super-luxurious room!
Comment from Hotel Management
Feb 12, 2016 by Sara Veríssimo, Hotel Management
Dear guest, Thank you for visiting the Pestana Palms Ocean Hotel and for taking the time to post a review, which was highly appreciated. We were all very happy to learn that the our services and facilities met your expectations and that you enjoyed the hotel’s atmosphere and staff courtesy the most. Your kind comments were shared with all the staff members, who were extremely happy to know of your satisfaction. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Kind regards, Sara Veríssimo - Unit Supervisor