Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Crieff

Good location, friendly staff

Posted Feb 10, 2016
Pros: Big enough to be well staffed and have the facilities but small enough to be personal and friendly.
Location: The location is ideal for a peaceful holiday. You can walk into Funchal or get a taxi or bus from almost outside the hotel.
This was our second visit to this hotel and again we had a really good experience. The facilities are good, the staff friendly and if you don't mind a walk, you can get into the centre of Funchal in 30 mins. The breakfasts are fantastic - all tastes catered for. The small kitchenette in the room is so convenient for those evenings you don't feel like eating out. Perfect for anyone who wants a relaxed holiday.
Comment from Hotel Management
Feb 12, 2016 by Sara Veríssimo, Hotel Management
Dear Fiona, We have received your comments regarding your most recent stay at our hotel and that were passed to the whole team. We appreciate the time spent as it is with the feedback from our customers that we can evaluate and improve the quality of our services. We were naturally pleased and willing to do even better because we see that our hard work and dedication are recognized. Hope to see you again soon on this or other Pestana Hotel. Kind regards, Sara Veríssimo - Unit Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield UK

Lovely hotel. Staff brilliant.

Posted Feb 10, 2016
The staff were excellent. Facilities around the hotel were very good. Cooking facilities within the room were very limited and meals in the hotel though very good were expensive. I would recommend this Hotel simply because all the staff went over and above expectation.
Comment from Hotel Management
Feb 12, 2016 by Sara Veríssimo, Hotel Management
Dear Yvonne, We appreciate your comments regarding your stay at Pestana Palms Ocean Hotel. It is always a pleasure to receive positive and constructive feedback and we hope to have the opportunity in the near future to welcome you and your family again. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Sara Veríssimo - Unit Supervisor
4 out of 5
Recommended
for Couples
by A verified traveler from Edinburgh

Great Location, Great Breakfast, Ok-ish Condition

Posted Jan 28, 2016
Pros: Great breakfast Friendly, helpful staff Nice location Cute cat!
Cons: A refurb or freshen-up of the interiors
Location: If you like Indian food, the best Indian restaurant on Madeira is just 10 minutes walk from this hotel: Sabor da India
Pestana Palms hotel is located about 45 minutes walk from the center of Funchal in the middle of the hotel district. You can get the "aerobus" direct from the airport to just up the road (ask for the stop "Lido", I believe that's stop 14 or 15). The location is really great. There are loads of shops, bars and restaurants around. The walk down Estrada Monumental into town is perfectly lovely. Also, pretty much the whole hotel has unobstructed ocean views, as the hotel is located right on the coast. Waking up and watching the sun rise over the Atlantic from your balcony is alone worth choosing this hotel for. The breakfast is really amazing. Loads of choice, high-quality, fresh food and a great dining environment. The staff are absolutely amazing. Sit on the balcony! The one thing that was slightly disappointing was that some of the hotel interiors are a little tired. Our room furnishings seemed old and well worn (although spotlessly clean). The carpet looked shabby, the bath and shower were very worn and the general feel of the place was not very 'fresh'. Our double bed was also two singles pushed together. Even the reception area seems a little tired. Also the gym is absolutely useless, so forget about getting a work-out. But the hotel is unarguably well maintained. The gardens are lovely, the staff are extremely helpful with everything and speak excellent English and German. Ultimately this is a good hotel for most people, just don't expect super-luxurious room!
Comment from Hotel Management
Feb 12, 2016 by Sara Veríssimo, Hotel Management
Dear guest, Thank you for visiting the Pestana Palms Ocean Hotel and for taking the time to post a review, which was highly appreciated. We were all very happy to learn that the our services and facilities met your expectations and that you enjoyed the hotel’s atmosphere and staff courtesy the most. Your kind comments were shared with all the staff members, who were extremely happy to know of your satisfaction. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Kind regards, Sara Veríssimo - Unit Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Redhill, Surrey

Very pleased with our choice and would come again.

Posted Jan 13, 2016
Pros: We very comfortable throughout stay. Good supply of hot water for showers or baths. Free wi-fi has, for us, become essential. Very good breakfast.
Cons: Great as it is.
Location: Plenty of good restaurants nearby. A supermarket within 50 metres. Opportunity to walk a long promenade, for those that wish too.
Very comfortable hotel with good onsite facilities. Staff clearly well known to the regular customers and providing a good service. Outside pool warmed to perfection. Helped by good sunshine over the Christmas and New Year period. Ideally situated for the promenade and many good restaurants. Steep hill for 200 metres up to the main road.
Comment from Hotel Management
Jan 29, 2016 by Sara Veríssimo, Hotel Management
Dear Guest, Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Palms Ocean Hotel and share it with other travelers. We were delighted to learn you had a very enjoyable time with us! Thank you for your very kind comments regarding our pool areas, hotel facilities and staff. We hope to have the opportunity to welcome you back to our Hotel. Warm regards, Sara Veríssimo - Unit Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Norge

Veldig hyggelig hotell i fine omgivelser

Posted Jan 2, 2016
Pros: Utsikten, frokosten, sjønært, romslig,
Cons: Noe slitt på badet
Location: Bra beliggenhet for tilgang til alt
Rolige omgivelser. Bad i svømmebasseng, grei spasertur inn til sentrum, strandpromenade helt til Camara de Lobos (for de gåglade), busser like i nærheten, ping-pong, frokostrom med utsikt over hav og by, fantastisk utvalg frokost, pen hage.
Comment from Hotel Management
Jan 29, 2016 by Sara Veríssimo, Hotel Management
Dear guest, We appreciate your comments regarding your stay at Pestana Palms Ocean Hotel. It is always a pleasure to receive positive feedback. Looking forward to welcome you in a near future. Kind regards, Sara Veríssimo - Unit Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Mansfield, Nottinghamshire

Excellent hotel

Posted Sep 8, 2015
From the first day to the last everything was excellent, all staff very helpful and friendly, room spacious and cleaned every day, breakfast very good with lots of choice, pool area clean with plenty of sunbeds available. Would recommend this hotel.
Comment from Hotel Management
Sep 29, 2015 by Sara Verissimo, Hotel Management
Dear Ian, On behalf of the Team, I would like to thank you for your kind compliments on your Hotel. Looking forward to welcome you back at the Palms very soon. Kind regards, Sara Veríssimo
4 out of 5
Recommended
for Couples
by Jaana P.

Mahtava sijainti

Posted Aug 27, 2015 on Ebookers
Sijainti meren äärellä, melko lähellä keskustaa oli todella hyvä. Ruokakauppa ihan vieressä. Hotellin henkilökunta oli pääosin ystävällistä, samoin koko Madeiran ihmiset. Rantabulevardi ei ollut oikein nimensä veroinen, mutta sitä pitkin pääsi toki kävelemään aina Camara dos Lobosiin saakka. Funchalin pakokaasut olivat ikävä yllätys. Autonvuokraus kannatti, näki kaunista saarta pidemmältä. Levadojen opastukset saisivat olla paremmat.
5 out of 5
Recommended
for Getaway With Friends
by Inga from Санкт-Петербург

Замечательный отдых.

Posted Aug 26, 2015 on Hotels
Отель очень понравился.Идеальное расположение. Номера просторные , удобные, оснащены всеми нужными кухонными принадлежностями. Шикарный вид из номеров на океан.Внимательный, доброжелательный персонал. Обязательно вернемся в этот отель при следующей поездке.
Comment from Hotel Management
Nov 28, 2015 by Guest Service Manager, Hotel Management
Dear guest, We are proud of the compliments addressed to the Hotel and Team. Please advise us on your next visit to Madeira Island. We would love to have you once again in our Hotel. Kind regards, Sara Veríssimo
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Excellent hotel- charming and great location!

Posted Aug 17, 2015
Pros: Great location- charming grounds- supermarket across the street
We had a fabulous time! The hotel is charming and we had a great room overlooking the ocean. We were upgraded which was a pleasant surprise. The promenade walk is beautiful and for the best fish go to Barqueiro Restaurant off of the promenade. The staff was very helpful! We also walked to downtown Funchal and old section of town- make sure you walk to old part- Street Santa Catarina. Breakfast at hotel was excellent and with great views of the coastline.
Comment from Hotel Management
Oct 15, 2015 by Sara Verissimo, Hotel Management
Dear guest, We appreciate your comments regarding your stay at Pestana Palms Ocean Aparthotel. It is always a pleasure to receive positive feedback. Looking forward to welcome you in a near future. Kind regards, Sara Veríssimo - Unit Supervisor
4 out of 5
Recommended
for Families
by Mats

En härlig jul

Posted Jul 20, 2015 on MrJet
Ett hotell med trevlig personal överallt och en riktigt bra service. Nära till affärer och barer. Ordnade glutenfria frukostar utan problem.