Great Location, Great Breakfast, Ok-ish Condition
Posted Jan 28, 2016
Pestana Palms hotel is located about 45 minutes walk from the center of Funchal in the middle of the hotel district. You can get the "aerobus" direct from the airport to just up the road (ask for the stop "Lido", I believe that's stop 14 or 15).
The location is really great. There are loads of shops, bars and restaurants around. The walk down Estrada Monumental into town is perfectly lovely. Also, pretty much the whole hotel has unobstructed ocean views, as the hotel is located right on the coast. Waking up and watching the sun rise over the Atlantic from your balcony is alone worth choosing this hotel for.
The breakfast is really amazing. Loads of choice, high-quality, fresh food and a great dining environment. The staff are absolutely amazing. Sit on the balcony!
The one thing that was slightly disappointing was that some of the hotel interiors are a little tired. Our room furnishings seemed old and well worn (although spotlessly clean). The carpet looked shabby, the bath and shower were very worn and the general feel of the place was not very 'fresh'. Our double bed was also two singles pushed together. Even the reception area seems a little tired. Also the gym is absolutely useless, so forget about getting a work-out.
But the hotel is unarguably well maintained. The gardens are lovely, the staff are extremely helpful with everything and speak excellent English and German. Ultimately this is a good hotel for most people, just don't expect super-luxurious room!
Comment from Hotel Management
Feb 12, 2016 by Sara Veríssimo, Hotel Management
Thank you for visiting the Pestana Palms Ocean Hotel and for taking the time to post a review, which was highly appreciated.
We were all very happy to learn that the our services and facilities met your expectations and that you enjoyed the hotel’s atmosphere and staff courtesy the most. Your kind comments were shared with all the staff members, who were extremely happy to know of your satisfaction. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement.
Sara Veríssimo - Unit Supervisor